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“great staff!!” 5 of 5 stars
Review of BEST WESTERN PLUS Plant City Hotel

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BEST WESTERN PLUS Plant City Hotel
2.5 of 5 Hotel   |   2003 South Frontage Rd, Plant City, FL 33563 (Formerly Comfort Inn)   |  
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Special Offer
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Ranked #3 of 4 Hotels in Plant City
1 review
“great staff!!”
5 of 5 stars Reviewed 1 week ago NEW

We stayed here for a soccer tournament. We were rushed to get on the field the day we checked out. I left my brand new Tempurpedic pillow AND THE STAFF NOT ONLY TURNED IT IN, THEY MAILED IT BACK TO ME.

  • Stayed April 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Becky O, General Manager at BEST WESTERN PLUS Plant City Hotel, responded to this review, 4 days ago
We want to thank you for taking the time to send a review. I am very happy to hear that the staff has met your expectations. We look forward to you staying with us in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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131 reviews from our community

Traveler rating
    53
    30
    25
    17
    6
See reviews for
39
31
9
21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Portuguese first
  • Any
English first
Hollywood, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 2 weeks ago

The room was very clean, the bed was comfortable. There were two buckets for water in the lobby area, between the front door and the front desk, at 8:00 PM with no mops and no explanation for being there, water leak or floor washer was on brake???? The room's bathroom was very clean but the sink's water pressure very low and the bath tub faucet was leaking, could not be turned off completely. The breakfast was good, good food and the breakfast area very clean.

  • Stayed April 2015, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Becky O, General Manager at BEST WESTERN PLUS Plant City Hotel, responded to this review, 1 week ago
I'm concerned about the problems you experienced at our
hotel during your recent visit. I'm writing to thank you for taking the time to
bring this matter to my attention.

We accommodate many guests each evening, and we strive to make their stay
a satisfying one. The principal goal of our hotel is to provide dependable service
to all of our guests at reasonable prices. Consequently, it's disappointing to learn that you're unhappy.

Please accept my sincere apology.

I want you to know that the comments and suggestions we receive from our
guests are taken seriously. They tell us what we're doing right, what we're
doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.

Please be assured that the issues you've raised have been addressed, and the appropriate action has been taken.

Again, I want to thank you for taking the time to share your concerns with us.

We look forward to serving your future lodging needs.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
94 reviews 94 reviews
27 hotel reviews
Reviews in 56 cities Reviews in 56 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We're never disappointed with Best Western hotels and this was no exception. Our room was clean and quiet. They served a nice variety for breakfast. They do have limited seating in the "dining" area, however.

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Becky O, General Manager at BEST WESTERN PLUS Plant City Hotel, responded to this review, 3 weeks ago
We want to thank you for taking the time to send a review. I am very happy to hear that the staff has met your expectations. We look forward to you staying with us in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rhode Island, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

During our stay of 6 days, the room was not serviced twice and one of the other days, it was not serviced until after 4pm. Carpet was so dirty it made white socks black. They made poor excuses instead of apologies and compensations. Will never stay here again.

  • Stayed April 2015, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Becky O, General Manager at BEST WESTERN PLUS Plant City Hotel, responded to this review, 4 weeks ago
I'm concerned about the problems you experienced at our
hotel during your recent visit. I'm writing to thank you for taking the time to
bring this matter to my attention.

We accommodate many guests each evening, and we strive to make their stay
a satisfying one. The principal goal of our hotel is to provide dependable service
to all of our guests at reasonable prices. Consequently, it's disappointing to learn that you're unhappy.

Please accept my sincere apology.

I want you to know that the comments and suggestions we receive from our
guests are taken seriously. They tell us what we're doing right, what we're
doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.

Please be assured that the issues you've raised have been addressed, and the appropriate action has been taken.

Again, I want to thank you for taking the time to share your concerns with us.

We look forward to serving your future lodging needs.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas
1 review
4 of 5 stars Reviewed 4 weeks ago

Nice, clean hotel with very friendly staff. quiet surroundings. stayed there twice already and will definitely stay here again. location is ok. within reasonable distance most destination. worth the money

  • Stayed March 2015, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Becky O, General Manager at BEST WESTERN PLUS Plant City Hotel, responded to this review, 4 weeks ago
Thank you for taking the time out of your day and leaving us a review. We are definitely working on being a more then a average choice for our guest. We work very hard to exceed guest expectations.
Can’t wait to see you on your next trip through the Plant City area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 30, 2015

If you like Dirty and no bath towels with Staff that doesn't seem to care, this is the place for you. I realize this is Florida, and it's hard to find good customer service the more south you get in Florida, but this exceeded my bad expectations. We were here a few years ago and they gave us a room with used bed sheets. We gave it a few years and read reviews and thought maybe it's changed. I made my husband give it one more try. He said NEVER again.

  • Stayed March 2015, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Becky O, General Manager at BEST WESTERN PLUS Plant City Hotel, responded to this review, 4 weeks ago
I'm concerned about the problems you experienced at our
hotel during your recent visit. I'm writing to thank you for taking the time to
bring this matter to my attention.

We accommodate many guests each evening, and we strive to make their stay
a satisfying one. The principal goal of our hotel is to provide dependable service
to all of our guests at reasonable prices. Consequently, it's disappointing to learn that you're unhappy.

Please accept my sincere apology.

I want you to know that the comments and suggestions we receive from our
guests are taken seriously. They tell us what we're doing right, what we're
doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.

Please be assured that the issues you've raised have been addressed, and the appropriate action has been taken.

Again, I want to thank you for taking the time to share your concerns with us.

We look forward to serving your future lodging needs.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jasper, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 27, 2015

this is a very dirty hotel, sry internet service, very rude desk clerks the daytime lady and the afternoon fat desk clerk lady. mold in the bathrooms, not recommended as a pet friendly hotel. breakfast is so sad and very cheap for the price of the hotel.

  • Stayed March 2015, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Becky O, General Manager at BEST WESTERN PLUS Plant City Hotel, responded to this review, March 30, 2015
I want to thank you for taking the time to fill out a survey for us, I am sorry to hear that we did not met your expectations. I am looking into your concerns and hope to make the stay for future guest better. through your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Plant City Hotel

Address: 2003 South Frontage Rd, Plant City, FL 33563 (Formerly Comfort Inn)
Phone Number:
Location: United States > Florida > Plant City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Plant City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Plant City Hotel 2.5*
Number of rooms: 61
Official Description (provided by the hotel):
The NEW Best Western Plus, a Plant City hotel near LEGOLAND FloridaAt the NEW Best Western Plus Plant City, we know what it takes to exceed your expectations and we have got it all here waiting for you. ... more   less 
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Also Known As:
Comfort Inn Plant City
Plant City Comfort Inn

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