Without my knowledge or consent, the hotel changed my reservation by modifying the room type (requested 2 queen beds, changed to 1 king bed) , the room rate (increased it from $107.99 to $149), and the number of people staying in the room (2 adults+2 children to 1 adult+1 child). It took approximately one hour at the front desk to get this straightened out. The clerk was not satisfied with the Best Western confirmation e-mail I had, it took a call to Corporate and the hotel manager to get it straightened out. Checkout was also frustrating as the clerk could not find a printed receipt for me and could not figure out a way to reprint it. The Hotel Manager eventually called to get my feedback and offered reward points for the frustation/trouble we endured. Another couple, we were traveling with that stayed at the hotel the same night we did, did not experience any of the issues we did so seems like it may have been an isolated case. The room itself was fine except that the bathtub did not drain.
- Official Description (provided by the hotel):
- The NEW Plant City Hotel, a Plant City hotel near LEGOLAND FloridaAt the NEW Plant City Hotel. ... more less
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- Also Known As:
- Comfort Inn Plant City
- Plant City Comfort Inn