We stayed at Mainstay Pensacola for five nights. The room was of adequate size and comfortable. The appliances in the kitchen were stailess steel and nice. The kitchen had a microwave/grill oven, a full-size stove, and a refrigerator. The hot breakfast was good. The wall-mounted hair dryer in our room did not work, but they came to replace it right away after we reported the problem. The lights on the mini basketball/tennis court did not work, and they said the bulb had been on order for a few days. They have exceptional customer service. Swtiching and asking for more bath towels was never a problem. I was most impressed when we were checking out, I reported that we could not find my daughter's ring, which was special to her. The front desk hostess (I believe her name was Nora) asked me to wait for a few minutes and sked a worker to immediately go to the room to look for it. Even though the worker did not find it, Nora called my cell phone thirty minutes after we left Pensacola and told me the cleaning crew had found the ring. Since I was already more than thirty miles away, she offered to send it to us by mail. Yesterday, my daughter told me in excitement that she had received the ring in the mail. We really appreciate the excellent customer service. Thank you Nora! Thank you Mainstay!
- Official Description (provided by the hotel):
- Welcome Home to MainStay Suites, Pensacola, Florida. All Suite types (Single King, Double, Penthouse, and Executive) feature fully equipped kitchens, free local calls, free high speed wireless internet, hot breakfast each morning in the gatehouse, sparkling pool with hot tub, fitness center, and the area's only in-room fireplaces. We are conveniently and centrally located near I-10 and I-110 at exit 13(Davis Highway); close to Univ. of West FL, West FL and Sacred Heart Hospitals, University, and Cordova Malls, and just minutes from Downtown, Pensacola Beaches, and Pensacola NAS and the Naval Aviation Museum. WE have Great Nightly and Extended Stay rates and are honored to offer special discounts for our heroes in the armed forces. Check us out on facebook at MainStay Suites Pensacola, Florida. ... more less
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- Also Known As:
- Mainstay Suites Pensacola, Fl Hotel Pensacola
- Residence Inn Pensacola
- Pensacola Residence Inn