We have stayed at this Courtyard several times and have never been disappointed. They have a well trained staff - from the maintenance to the front desk - always helpful and friendly.The most recent stay was Thanksgiving, and unfortunately we had an unexpected death in the family while we were there. We needed to checkout, go home and returned within 2 days. The staff was wonderful to us - made sure we had everything we needed upon our return, including giving us a wonderful rate for our extended stay. The cafe remained opened longer than usual for us to get a bite to eat. The location is good - close to shopping and restaurants. This is the only place we will stay when we are visiting relatives in the area.

This was the second time I stayed at this particular Courtyard, and while my first visit was better, this one would likely prevent me from returning. First, I'd like to say that the staff at this hotel is wonderful. They are friendly, welcoming, and are eager to assist.

Here were some of my issues:

1. The wifi was spotty and wouldn't connect at all on the third night. I was in town on business and needed the wifi to work. They know that there are areas of the building where wifi works better than others because they mentioned this to my colleague. I ended up having to use my cellular hotspot. I'd rather pay for wifi in the hotel and have it work than have the frustration of non-working wifi.

2. During this trip, they only had a two queen bed room available. In this setup, the bed faces the wall where there is a smoke detector that has green flashing lights that blink all day and night. This may not bother everyone, but I had to go to great lengths to solve this problem. The front-desk clerk indicated that it was a common complaint too. The lights blink through bandaids and I finally had to drape 3 hand towels over top of it until I couldn't see them any more. I didn't have this experience in the King room because the bed faces the window instead of the wall.

3. There was no television channel guide. This seems small but can be incredibly frustrating when you are staying somewhere unfamillair for three nights. Of course, you can ultimately get one, but isn't it easier on the guest to have one already in the room?

4. When I returned to my room one evening, my window was open. It was incredibly foggy outside and the room was moist. It was a small mistake by housekeeping, but added to an already less than stellar experience.

Of course there are always warm cookies and coffee available and this hotel was clean and nice. I would still return but would want some of these issues resolved (especially the wifi)

I've been traveling to Pensacola for almost 8 years and I must say this hotel is the best in Pensacola. Occasionally I stay at other hotels in the area just to check out other options, but I always end up returning to this hotel. The staff is great, the management is truly professional (they even remembered my name after 12 months!), and the rooms and hotel are always immaculate. The recent renovation gives the hotel such a clean, lively and fresh attitude. I highly recommend this hotel for any travelers to the Pensacola area - especially business types!

I made a road trip from Miami to San Antonio, my first stop was in Pensacola I stayed in the Courtyard because I'm a gold reward member with Marriott. And I was greatly surprised by this one (I stayed in Beaumont Texas for my second stop in a Courtyard as well but not nearly as good) All the courtyard layouts are the same, but this one was super clean, looked almost new and the bed was great.