This was the second time I stayed at this particular Courtyard, and while my first visit was better, this one would likely prevent me from returning. First, I'd like to say that the staff at this hotel is wonderful. They are friendly, welcoming, and are eager to assist.
Here were some of my issues:
1. The wifi was spotty and wouldn't connect at all on the third night. I was in town on business and needed the wifi to work. They know that there are areas of the building where wifi works better than others because they mentioned this to my colleague. I ended up having to use my cellular hotspot. I'd rather pay for wifi in the hotel and have it work than have the frustration of non-working wifi.
2. During this trip, they only had a two queen bed room available. In this setup, the bed faces the wall where there is a smoke detector that has green flashing lights that blink all day and night. This may not bother everyone, but I had to go to great lengths to solve this problem. The front-desk clerk indicated that it was a common complaint too. The lights blink through bandaids and I finally had to drape 3 hand towels over top of it until I couldn't see them any more. I didn't have this experience in the King room because the bed faces the window instead of the wall.
3. There was no television channel guide. This seems small but can be incredibly frustrating when you are staying somewhere unfamillair for three nights. Of course, you can ultimately get one, but isn't it easier on the guest to have one already in the room?
4. When I returned to my room one evening, my window was open. It was incredibly foggy outside and the room was moist. It was a small mistake by housekeeping, but added to an already less than stellar experience.
Of course there are always warm cookies and coffee available and this hotel was clean and nice. I would still return but would want some of these issues resolved (especially the wifi)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 29, 2013
Hello my name is Joshua Trawick, the Assistant General Manager here at the Pensacola Courtyard by Marriott. I see the review you left for my Hotel and I am truly sorry about this inconvenience that occurred during your last stay with us.
Report response as inappropriate
After reading this review I took a moment to go into one of our 2 double bed rooms and did not see the fire alarm light that you mentioned in this review. To help me make improvements for future guest, would you be so kind as to let me know which room number you stayed in? This way I can have my maintenance person make changes to the place setting of the alarm.
As for the Internet I am very sorry about this issue, we have been going through vigorous changes and improvements in regards to our internet service. Over the past few months we have made much progress with speed upgrades but unfortunately it seems there are still some knots to work out in the system and I am sorry again that you had to face this progress delay.
In the recent months we have upgraded our Cox Communications service to HD Television, so the channels on our originally TV channel guide have changed. We have just recently received our new TV channel guides for the in room Guest Directory’s. We have been working to replace all the old channel guides to prevent dilemmas for the guest such as you.
Thank you for the compliment on our staff service, I read the review during one of our staff meetings and it made a lot of people smile to know that the little things they keep doing for the guest have been noticed.
I want to thank you for staying with us both times that you have come to the Pensacola area, I know this last stay has left you a bit upset and all I can do is say that I am sorry and moving forward I am trying my hardest to make improvements throughout the hotel in regards to the Internet and the room arrangements.
I hope to hear from you as soon as possible so I can begin making improvements to the room that you last stayed in.
Joshua A. Trawick
Assistant General Manager
Courtyard by Marriott
451 Creighton Rd
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.