Downtown location is great - walking distance to several restaurants, and an easy drive to the NAS or the beach. Everything was clean and well kept. Nice complimentary breakfast and friendly staff. Property was very well kept and well lit. Room comes with a separate bedroom, full kitchen, table, desk, sofa and two HD TVs. The room was a bit smaller than we expected. We were two adults and two pre-teens and frankly it was cramped. It would be a great place for a single person on an extended business trip, but no so great for a family. The bedroom held a queen sized bed, which turned out to be remarkably uncomfortable for me. It was unsupportive and too soft, leaving me with an aching back each morning - if you like very soft beds, it might be okay for you, but it was a real problem for me and even my wife complained about it, which is a big deal. We actually ended up leaving a day earlier than we had planned because we just couldn't take another night on that bed. Final nuisance: the internet connection was so slow as to be almost unusable. We could check our email, but that was about it.
This sounds like a lot of negatives, and it is. But other than the bed, everything else was acceptable, just less than expected for the premium price of a residence inn. I've also stayed at the Courtyard just across the street, and that's where I'll go next time I'm in town as well.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to post a review of our hotel. The convenience, cleanliness, HDTV's, friendliness of staff and breakfast that you cited as positives are amenities that we work hard to "get right". As regards to the size of the room, may I suggest one of our other floor plans that might suit your needs. We have a Studio Suite, with a King Bed and Full Sleeper with an open floor plan which allows more space for four guests. Also we have Two Bedroom Suites with a King Bedroom with Bath, A Queen Bedroom with Bath and a Living Room with Full Sleeper. Both Suites have full kitchens just like the suite that you stayed in. I hope that if your plans bring you back to Pensacola, you will try one of these other options and let us change your impression of our beds. Thanks again and warmest regards, Paul Martin General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.