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All 61 Pensacola hotels

Crowne Plaza Hotel Pensacola Grand: Traveler Reviews

3.5 of 5
200 E Gregory St, Pensacola, FL 32502
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Ranked #17 of 61 hotels in Pensacola
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123 reviews from our community

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Baltimore, Maryland
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
“Comfortable, but odd hotel in Pensacola”
3 of 5 stars Reviewed November 11, 2012

We stayed here for one night and found it an odd hotel with out a true personality. It is a very large hotel in Pensacola and when we were there it appeared to be deserted. We checked in to 2 rooms- the front desk staff was lovely and very helpful- the lobby was deserted for such a large hotel.

Our rooms were clean and very average.nice size -

The main complaint I have about the hotel is the service in the dining rooms and bar. As I have said, the hotel appeared empty and we still waited for an inordinate amount of time for food and drinks. We had lunch in the bar when we arrived and we had to ask twice to figure out where our food was- there were maybe 3 people sitting at the bar and my family of 6 waiting food. That evening, after an event- about 8 of us went into the bar to get some light food and drinks and were told that we would get better service in the restaurant across the hall- even though, again the bar was not busy.
The restaurant was traditional hotel-like- no atmosphere- but we went there as we were hungry. 2 other tables were there and we waited for 20 minutes for drinks and then another 20 minutes after that for light food. Ridiculous.
Breakfast the next morning was just as bad - the dining room was crowded and there was only 2 servers. At one point, we could not find our server so we asked the only other server where he was and she said he "disappeared".

I would not stay here again- but if you have to- I would make other arrangements for food and drink.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Kelly L about Crowne Plaza Hotel Pensacola Grand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
“Sleepless in Pensacola!”
1 of 5 stars Reviewed November 3, 2012

I stayed in room 1217 and every night (around 4am) the train rumbles in and makes so much noise (train horns and noise) that you can't sleep. The worst part about it is that the front desk doesn't tell you about it at all and when I approached them, they offered me earbuds. Obviously they are keenly aware of this issue, but choose not to mention it and instead point to a "placard" on the wall that mentions of a train station "in use". They continue to tell me that they have different "levels" of rooms (3 in total I think they mentioned) and it relates to decibel level of the train. I will never come back and I advise you to consider this. I'm not the lightest sleeper, but I am being honest when I tell you that you will not sleep well if you have a room on this side of the hotel. Better to find a different hotel that doesn't have this issue even if it costs a few dollars more .. it's money well spent. At least you will be able to sleep.

Room Tip: Stay away from rooms close to the train tracks.
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  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Igal P about Crowne Plaza Hotel Pensacola Grand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Top Contributor
99 reviews 99 reviews
46 hotel reviews
Reviews in 41 cities Reviews in 41 cities
33 helpful votes 33 helpful votes
“B-E-A-U-T-I-F-U-L cozy hotel but too loud for me”
4 of 5 stars Reviewed October 27, 2012

I stayed here two nights (second time staying at this hotel) for business and I love the history and beauty of this hotel, location, and the service was great too. The rooms are nice and cozy and the views are spectacular. HOWEVER...the damn train whistle is just too loud and frequent for me and not condusive to a good night's sleep. I really do love this hotel and I love the Crowne Plaza brand and I gave this hotel two trys but unfortunately I will not be returning to this hotel simply because of the train noise. If it wasn't for that...OMG...It would be FABULOUS.

Room Tip: Well, the best rooms obviously are in the middle away from the train tracks but...BUT...you still do...
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Gwopilot about Crowne Plaza Hotel Pensacola Grand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
los angeles
Top Contributor
108 reviews 108 reviews
26 hotel reviews
Reviews in 43 cities Reviews in 43 cities
78 helpful votes 78 helpful votes
“Comfortable, friendly, but very dated”
3 of 5 stars Reviewed October 8, 2012

We stayed here for a wedding. Downtown is close, but too far to walk in heels. The room was spacious and the bed was comfy, mini fridge was a nice bonus. Staff is all super friendly. Only complaint is the decor. The hotel is quite dated and could use a facelift. It felt very dark in the lobby.

Room Tip: Higher floors have a view of the gulf.
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask cutecdnchick about Crowne Plaza Hotel Pensacola Grand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tuscaloosa, Alabama
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
“Beautiful BUT OH MY, THE NOISE”
3 of 5 stars Reviewed October 4, 2012

I was a guest at the Crowned Plaza for one night while in town for a conference, also held at the hotel.

This property is gorgeous. I loved the historic quality of the hotel. The lobby is beautiful. The historic photos are very interesting. The guest rooms are very nice.

Now for the negative, and for a traveling woman who needs her sleep, this is a big negative. The hotel is sandwiched between I-110 and an active rail line. See photos. I don't mean that these two features are blocks away. They are right adjacent to the hotel. At about 9 pm I was sitting in my room enjoying television when a train rolled through. OMG. The noise shook the windows on the 10th floor and the whistle was incredibly loud. This happened twice during the night and again at 5 am, at which time I gave up on sleep. When the first train came through at 9 I went to the desk to ask about the train schedule. The desk clerk was not aware of the schedule but did offer handy-dandy ear plugs.

Not getting sleep is a big deal for me, especially when I'm traveling for work and especially when I've paid a ridiculous amount of money to not sleep.

Again, gorgeous hotel, but maybe just visit to look at the photos and get a room at someplace WAY on the other side of the tracks.

  • Stayed September 2012
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask anybeach4me about Crowne Plaza Hotel Pensacola Grand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Crowne Plaza Hotel Pensacola Grand

Also Known As:
Crowne Plaza Pensacola
Pensacola Crowne Plaza
Address: 200 E Gregory St, Pensacola, FL 32502
Phone Number:
Region: United States > Florida > Florida Panhandle > Pensacola
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotels in Pensacola
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Pensacola Grand Hotel, Pensacola s premier upscale hotel! Our hotel is located on the site of the Historic L&N Railroad Passenger Depot , which was built in 1912. The depot has been restored and now houses our lobby, CAVU lounge, 1912 Restaurant, Pandora's Skin & Beauty studio, The Tea Party gift shop, meeting rooms and the Grand Ballroom; creating charming ambiance. Our fifteen story, glass, guest room tower attached to the train depot offers breath taking views of Pensacola Bay and Historic Downtown Pensacola . We are pleased to offer the Crowne Plaza Sleep Advantage package in every room featuring comfortable new beds, guaranteed wake-up calls and sleep amenities. The Crowne Plaza Pensacola Grand Hotel is just off of I-110, Gregory St. in the prestigious downtown district, just 10 minutes away from Pensacola Regional Airport (PNS) and conveniently located next door to the Pensacola Civic Center . Ranking 7th in Overall Customer Satisfaction in all of Crowne Plazas-worldwide; we know that you will be thrilled with the service you will receive. Businesses near hotel: Solutia, International Paper, Gulf Power, Andrew s Institute Attractions near hotel: Pensacola Beach, Naval Aviation Museum, Seville Quarter/Seville Square ... more   less 
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