We stayed here for a wedding. Downtown is close, but too far to walk in heels. The room was spacious and the bed was comfy, mini fridge was a nice bonus. Staff is all super friendly. Only complaint is the decor. The hotel is quite dated and could use a facelift. It felt very dark in the lobby.

I was a guest at the Crowned Plaza for one night while in town for a conference, also held at the hotel.

This property is gorgeous. I loved the historic quality of the hotel. The lobby is beautiful. The historic photos are very interesting. The guest rooms are very nice.

Now for the negative, and for a traveling woman who needs her sleep, this is a big negative. The hotel is sandwiched between I-110 and an active rail line. See photos. I don't mean that these two features are blocks away. They are right adjacent to the hotel. At about 9 pm I was sitting in my room enjoying television when a train rolled through. OMG. The noise shook the windows on the 10th floor and the whistle was incredibly loud. This happened twice during the night and again at 5 am, at which time I gave up on sleep. When the first train came through at 9 I went to the desk to ask about the train schedule. The desk clerk was not aware of the schedule but did offer handy-dandy ear plugs.

Not getting sleep is a big deal for me, especially when I'm traveling for work and especially when I've paid a ridiculous amount of money to not sleep.

Again, gorgeous hotel, but maybe just visit to look at the photos and get a room at someplace WAY on the other side of the tracks.

This was my first stay at the Pensacola Grand. I had wanted to all my life and finally decided to since my wife and I were going to a concert at the Civic Center next door I decided that it would be a nice treat to stay there after the concert.

Check in was quick and easy and the staff was friendly. We got to our room later that night because we were running late for the concert. We had a room on the ninth floor and as soon as we exited the elevator the smell of cigarette smoke immediately hit you. This made me very nervous about the room because I am extremely allergic to the smell of cigarette smoke. When we got to the room the smell wasn't quite as bad inside the room as long as the A/C was running. The moment the A/C stopped running you could smell the smoke again. So we just set the A/C lower then we would normally have liked just to keep the smell out of the room so we wouldn't get sick.

Ended up having to call the front desk due to noisy neighbors that were having a party in their room at 1AM. Security came up quickly and addressed the issue.

The bed and pillows are definitely not the most comfortable. This seems to be a general problem with Crowne Plaza hotels that I've stayed in.

The room was spacious enough and included a flat screen TV. The view overlooking the Civic Center and downtown was nice but would definitely like to try an even higher floor to get the full view.

Room service was decent (although 2.25 for a 12oz can Coke is WAY too high). Food was hot and fresh even at 11:00PM and the food was delivered quickly.

Overall it was a decent hotel. Not sure if I would stay again or not. Would definitely need a room that didn't smell like smoke.

The staff was very helpful and friendly. We really appreciated their reviews and suggestions.
We enjoyed our stay at this hotel last weekend. The sheets seemed rough and the walls seemed thin. So, except for having a loud bunch next door, it was good!