This was my first stay at the Pensacola Grand. I had wanted to all my life and finally decided to since my wife and I were going to a concert at the Civic Center next door I decided that it would be a nice treat to stay there after the concert.
Check in was quick and easy and the staff was friendly. We got to our room later that night because we were running late for the concert. We had a room on the ninth floor and as soon as we exited the elevator the smell of cigarette smoke immediately hit you. This made me very nervous about the room because I am extremely allergic to the smell of cigarette smoke. When we got to the room the smell wasn't quite as bad inside the room as long as the A/C was running. The moment the A/C stopped running you could smell the smoke again. So we just set the A/C lower then we would normally have liked just to keep the smell out of the room so we wouldn't get sick.
Ended up having to call the front desk due to noisy neighbors that were having a party in their room at 1AM. Security came up quickly and addressed the issue.
The bed and pillows are definitely not the most comfortable. This seems to be a general problem with Crowne Plaza hotels that I've stayed in.
The room was spacious enough and included a flat screen TV. The view overlooking the Civic Center and downtown was nice but would definitely like to try an even higher floor to get the full view.
Room service was decent (although 2.25 for a 12oz can Coke is WAY too high). Food was hot and fresh even at 11:00PM and the food was delivered quickly.
Overall it was a decent hotel. Not sure if I would stay again or not. Would definitely need a room that didn't smell like smoke.