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“Beautiful & comfortable rooms...but don't expect much hospitality” 3 of 5 stars
Review of Holiday Inn Pensacola-N Davis Hwy

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Holiday Inn Pensacola-N Davis Hwy
3.0 of 5 Hotel   |   7813 North Davis Highway, Pensacola, FL 32514   |  
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Ranked #14 of 61 Hotels in Pensacola
GreenLeadersBronze level
Helena, AL
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Beautiful & comfortable rooms...but don't expect much hospitality”
3 of 5 stars Reviewed July 15, 2012

Our room was beautifully furnished with a very comfortable bed, and was extremely clean. The restaurant food was, at best, mediocre, but the coffee was great and the restaurant staff provided good service. The front desk staff has a lot to learn about southern hospitality. Our request for a room change was denied, although the hotel was obviously not full. It was like pulling teeth to get information about the area, and no helpful brochures were provided. If nothing else, it would have been great to be referred to Pensacola's excellent visitor center, which we found it by accident. There we were provided with local maps, information, guidance, recommendations...in short, all the things we usually expect from front desk staff at a quality hotel. We may stay there again - it WAS very clean and comfortable. But next time we'll know what to expect - and what not to expect.

Room Tip: Don't expect to be able to change your room type if you book through Priceline
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  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, IHGCare at Holiday Inn Pensacola-N Davis Hwy, responded to this review, August 4, 2012
Dear SmithandHeart,

Thank you for taking time to write a review of our hotel. I am glad you found our room accommodations commendable. Please accept my sincerest apology for any inconvenience the front desk staff may have caused during your stay. I will follow up with the front desk staff to ensure similar incidents won't happen again.

Again, I do apologize and regret that this impacted your experience at our hotel. We hope to have the opportunity of hosting you again should your travels bring you back to Florida.

Sincerely,

Pam G.
Case Manager
IHGCare
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129 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Portuguese first
  • Any
English first
Saint Louis, Missouri
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
Reviews in 25 cities Reviews in 25 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed July 15, 2012

I almost always stay in Holiday Inns for small town travel so when I got this one on Hotwire, I thought it was fine. I even added a night. The price wasn't super cheap. Two nights for 230+. First, not in a nice area. There is a fence around the parking lot, and with good reason. It is a very shady area, and felt like my car could get broken into. The rooms were not cleaned to holiday inn standard. First impression was food on the main light switch, how would housekeeping miss this? Add hair all over the bathroom, and the same chocolate food behind the bed on the wall. I was not impressed and annoyed I even paid as much as I did for this room. Skip this hotel.

  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn-Pensacola, General Manager at Holiday Inn Pensacola-N Davis Hwy, responded to this review, July 18, 2012
Thank you for your time sharing your experience with us. The feedback we receive from our valued guests, like you, enables us to target problem areas, and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

I would like to get more information on your reservation, please email me at guestrelations@holidayinnpns.com.

Regarding Fencing around the hotel is an extra security for our guests, and also we have armed security whole night as well. We don’t compromise when it comes to Safety and security for our guests as well as service are out first priority.…

Once again, we appreciate you taking the time to share your comments with us.

Regards,
Mike Desai
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Kansas
Senior Contributor
48 reviews 48 reviews
21 hotel reviews
Reviews in 29 cities Reviews in 29 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed July 9, 2012

We booked a room for four nights at this hotel. I was in town visiting my parents, and needed to be nearby. The room was clean and the air conditioning was cold and felt awesome! The decor was nice - just what you'd expect in a Holiday Inn. Exercise room was adequate and the pool and hot tub was great. My husband and I especially enjoyed the reception night on a Wednesday. They served the most delicious wings and cheese/crackers, and also some type of fried veggies (okra or asparagus) with sauce. This included free wine or beer and we called it dinner - great evening there meeting some different people. The hotel is near a Waffle House and a convenience store. Really, the only downside that I can think of is that it is a bit trick exiting the hotel entrance. You have to zip out across a few lanes, then go straight under the overpass and later pull a U-turn if you need to go east on Davis, which we did. Not terrible - just inconvenient. On our first night, we could clearly hear a couple next door having sex, but as my Dad mentioned, this is what people in hotels do for goodness sake! Ha! Ha! I always travel with earplugs, so it wasn't a problem, and they were gone the next day. The front desk clerk was a lovely woman, and helped us with quickly checking in, locating our remote control for the television, and providing me with some personal items I had forgotten to pack. All in all, I'd recommend this place, and highly. I've stayed across the street at another hotel in the past and it was pretty sketchy. Go with a known name here and you will have a pleasant stay!

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn-Pensacola, General Manager at Holiday Inn Pensacola-N Davis Hwy, responded to this review, July 18, 2012
Thank you for your comment and I apologize for any inconvenience that you faced one night…

Mike Desai
General manager
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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 5, 2012

Good place to stay for overnight. Great restaurant...especially with the included breakfast buffett...more than the average "includes breakfast" deal! Very clean hotel.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn-Pensacola, General Manager at Holiday Inn Pensacola-N Davis Hwy, responded to this review, July 18, 2012
Thank you for your time writting about us!

Mike Desai
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nokomis, Florida
Top Contributor
68 reviews 68 reviews
7 hotel reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 3, 2012

Best staff of any hotel I have ever been to. Helpful, courteous and cheerful. Southern hospitality at it's finest. Clean room with nice restaurant and bar. Fitness room was more than adequate and the pool/jacuzzi was clean and refreshing. Don't miss out on this gem with close proximity to the beaches!

Room Tip: all rooms quiet and comfortable.
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  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn-Pensacola, General Manager at Holiday Inn Pensacola-N Davis Hwy, responded to this review, July 18, 2012
Thank you so much for your comment, I am very glad that you enjoyed your stay.

Mike Desai
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Panama City Beach, Florida
Senior Contributor
35 reviews 35 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed June 19, 2012

I travel to Pensacola regularly on business and the Holiday Inn on Davis Hwy always provides me with a place to stay that I can count on. Pensacola is lacking in quality hotels and I can count on one hand the properties that I would recommend there. The cleanest, most comfortable and up to date rooms are at the Holiday Inn properties. If you find yourself needing a hotel in Pensacola, you could do much worse. The staff is friendly and the property is well maintained.

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Holiday Inn Pensacola-N Davis Hwy, responded to this review, June 22, 2012
We appreciate your loyalty and thank you so much for your support.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Top Contributor
142 reviews 142 reviews
83 hotel reviews
Reviews in 93 cities Reviews in 93 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed June 12, 2012

Hotel was nice and easy to find. Front desk staff were very helpful and friendly! Room service was adequate; did not use bar or restaurant. My room was clean and comfortable and very quiet. The only suggestion I would have is please move the smoking area away from the front entrance - had to walk through about 5 folks smoking, and it was a bit much. I would recommend this hotel and stay here again! The area seemed safe with several dining options, especially if you had a car.

Room Tip: Get the 5th floor if you can, it seemed very quiet.
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  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Holiday Inn Pensacola-N Davis Hwy, responded to this review, June 22, 2012
We appreciate your time writing comments for us and regarding relocating smoking at the entrance suggestion will be taken under advisement.

Thank you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Pensacola-N Davis Hwy

Address: 7813 North Davis Highway, Pensacola, FL 32514
Phone Number:
Location: United States > Florida > Florida Panhandle > Pensacola
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Pensacola
#4 Best Value Hotel in Pensacola
#8 Romantic Hotel in Pensacola
#11 Business Hotel in Pensacola
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Pensacola-N Davis Hwy 3*
Number of rooms: 114
Official Description (provided by the hotel):
Holiday Inn Hotel in Pensacola, Florida Offers Convenient Location You can enjoy a relaxing stay at our Holiday Inn Hotel Pensacola - North Davis Hwy, located at Exit #13 of I-10 with quick access to downtown Pensacola. Our hotel is near the Pensacola Regional Airport (PNS), Pensacola Beach, Pensacola NAS, and the University of West Florida. Families looking for lodging in Pensacola will appreciate our hotel's ideal location near area attractions, including Naval Aviation Museum, beautiful Pensacola Beaches,Sam's Fun City and historic downtown. The Holiday Inn is conveniently located near area shopping malls, including University and Cordova. Business travelers will enjoy the premium services provided by our hotel in Pensacola, including a 24-hour Business Center, two meeting rooms with seating for 125 guests and free high-speed, wired and wireless Internet access. Our Pensacola accommodations offer easy access to such area businesses as GE, International Paper, Ellyson Industrial Park and the areas major hospitals. While lodging at our Pensacola hotel, you can enjoy an outdoor, heated pool, covered hot tub spa and Fitness Center. Our restaurant, Kem's, is casual, family-priced and offers a chef-quality menu. Be sure to check the special offers for this new Holiday Inn - Pensacola, FL and start planning your trip today. ... more   less 
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Also Known As:
Holiday Inn Pensacola-North Davis Highway Hotel Pensacola
Pensacola Holiday Inn

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