My family and I arrived and I had great expectations of this hotel. I was impressed at first with the front desk clerk at checking in. Very friendly. We checked in early. Once we settled in for the night we, my wife, pulled out the sofa sleeper to put the linen on the mattress. First, the mattress was upside down. Secondly, upon turning over the mattress we found what could only be dried up something, vomit, feces, I don't know. I was not happy. I took a picture and showed the hotel staff. I will not go into details here, but the hotel staff tried to take my cell phone from me, it was laying on the counter directly in front of me. The staff member did reach for it took it and I asked for it back. I did get it back. After long talks a replacement mattress was found and hotel staff did replace this nasty, dirty mattress. The replacement mattress was not the best ie: comfortable. The springs could be felt very easily by my daughter. Upon check out, hotel did apologize, but I feel it was too little to late. I probably would not stay here again, especially with my family. If I'm on business I might.
- Official Description (provided by the hotel):
- Brand new interior corridor property with easy access to Interstate 10. Offering Deluxe Hot Breakfast, Free High Speed Internet, Business Center, Fitness Center, Swimming Pool, Food Store, Meeting Room, Outdoor Picnic Area, Guest Laundry. Offered in all rooms, Microwaves, Refrigerator, Coffee Pots, Hairdryers, Iron/Ironing Boards, 32 Inch TVs w/Cable and HBO, 2 phones. ... more less
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- Also Known As:
- Best Western Plus Blue Angel Hotel Pensacola
- Best Western Pensacola
- Pensacola Best Western