The front desk clerk was immediately friendly and welcoming. We received an upgraded room without having to ask (we stay a lot at BWs; however we don't see many upgrades). The room was very large and the tub was jetted so that made relaxing much easier. The room had a nice sofa and coffee table and a refeer/microwave. The bed was comfortable and we had a good nights sleep. Breakfast was very nice: they had skim milk (unusual for a BW); good sausage gravy, a waffle maker and some very good orange juice - the best I have had in about 20 nights on the road. This BW is doing things right.