We stayed here for 3 nights based on TA member reviews. Disappointing stay it was.
Check in was easy and the staff was nice. When we entered our room the bathroom reeked of cigarette smoke. Turning the fan on made it worse. Somebody was smoking somewhere in, as we were told, this 100% non smoking hotel. We wanted to change the room but nothing was available on the 3rd floor so we opened the window instead and let the smoke ventilate out. That helped to get rid of the cigarette smoke, but when we got back later on it was replaced with cheap perfume odor that we smelled till the next day.
The bed was very firm so if you have a bad back you may love it. We did not care for it and did not get a good night sleep. The pillows were folded in half and thus very hard. We had to unfold them and fluffed them up. Unfortunately they are old and lumpy so bringing your own is a must.
The room has a fridge that cooled our food nicely without freezing it, but it was on the noisy side. We had no issue with noise from the other rooms (both occupied) and that was great. The room was clean except for the carpet especially by the entry / bath. During day light it looked OK; at night different story. It is way pass overdue for cleaning. Yes, that bad. The room size is OK, but the bathroom is on the smaller size. Very tight when 2 people are present.
We had two other issues.
TV had a line of dead pixels running up/down in the middle of the screen plus it was rescaling every minute: full screen, one minute later switched to wide screen, 15 seconds back to full screen. Repeat on every channel for as long as the TV is on. Gets old very quickly. I informed the front desk the next day and they replaced the TV. Unfortunately that did no fix the rescaling.
The other issue was the shower curtain rod was lose and when exiting the shower the first night the whole thing came crashing down. Luckily nobody got hurt. I told the front desk at the same time when I was telling them about the TV, but the maintenance did nothing about it as I knocked it accidentally down again 2 days later this time when drying off after shower.
The breakfast is average (looked after by over eager breakfast attendant. No, I do not need help with toasting that bagel; it is not a brain surgery, it is just a bagel. She was not my cup of tea, you may love her), with eggs & bacon and rest of the standard fare: breads & bagels, muffins, cereal, you know, the usual. Nothing new, different or special. Fresh fruit was apples and bananas; we wanted to eat neither.
Plus only six tables are available. Getting there early (7AM) did not help as all the tables were taken. The sad part is that people at 4 of 6 tables already ate and were just talking or watching TV oblivious to people standing around looking for a place to sit & eat. Our solution was to take the food to our room and skip the bland fare the next day. Added benefit: no attendant. I wanted to take a picture, but wished not to include the ever present attendant (or other guests) in it.
Parking is tight in front of the building (more secure in my opinion) with additional parking in the back.
The location is fine if you just passing through on Int 10 to somewhere else. Gas station (TT), fast food (BK), and restaurant (Cracker Barrel) are walking distance close and Nine Mile Rd is about mile north with all the stores you may need. If you go to the beach or want to stay closer to the city (our case) we could have done without the extra miles.
So what I mean with 'Really?' As I write this BW is rated #2 in Pensacola, FL. Either my understanding of value is different from other TA member (likely and would not be the first time) or the remaining hotels in Pensacola are not that good (unlikely). If I could I'd rate it 2.5*, but since that is not possible, 3* it is.
We paid $76.50 / night + tax, but next time in Pensacola we will gladly pay more and stay in or closer to (down)town. Or pay even more and stay at one of the hotels in Pensacola Beach. I already know where I will be staying next time. This BW will not be it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 21, 2012
I want to start by saying thank you for your comments. With that being said I would like to address a couple of items you mentioned. The TV worked fine and we never replaced the TV in your room, the housekeeping supervisor came to the room and wiped the screen and it was fine. Maintenance came to the room while you were out and checked the shower rod and it was fine no adjustments were needed. We are 100% smoke free and sometimes people do break the rules and smoke in rooms and we have to charge them the fee. In this case their was a guest that smoked in the room above your room and they were charged the fee and the room was cleaned and sanitized. As far as the breakfast attendant she is a very nice helpful woman and since you seemed to be having trouble with your bagel she offered to assist you. We regret that you wont be staying with us again but to say other travelers don't know what they are talking about or that our property is sub standard is not correct. We are approved AAA rating of 3 star..won Trip Advisor Excellence award..and Best Western Service Champion National Award. We really care about our guest and take great pride in running a clean, great priced hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.