Originally we had booked this hotel for 3 nights but checked out after 2. We travelled around Florida for 24 days and without hesitation I have to say this hotel has the worst reception staff I have ever dealt with.
We encountered a problem in the gym where children were allowed to wander in freely even though it clearly stated that children must be 18 years. When I went to reception I was asked by the extremly unpleasant receptionist did I want her to do something about it. She approached the gym area and apologised to the children that they would have to leave. No apology was given to either myself or my husband. Her manner was so indifferent. We reported the matter and contacted a manager at the hotel, when we went to check out another receptionist refered us to the manager by our room number.
Nice hotel.....................change your reception staff
- Also Known As:
- Hampton Inn & Suites Pensacola-University Mall Hotel
- Hampton Inn And Suites Pensacola-University Mall
- Hampton Inn & Suites Pensacola-University Mall Hotel Pensacola
- Hampton Inn Pensacola
- Hampton Inn Hotel Pensacola
- Pensacola Hampton Inn
- Official Description (provided by the hotel):
- Our Hampton Inn & Suites Pensacola-University Mall hotel boasts an ideal location in the charming coastal village and thriving resort of Pensacola, Florida. Minutes from our hotel in Pensacola, Florida, you can explore Gulf Islands National Seashore, Pensacola Beach, and over fifty miles of pristine white shores. Enjoy a warm welcome and friendly service at our hotel in Pensacola, Florida and start your day right with Hampton's free hot breakfast and famous waffles. Catch up with work in our free business center or host a meeting or gathering for up to 30 people in our meeting space. Work out in our fitness center, enjoy a refreshing swim in our outdoor pool or visit the beautiful sandy shores of Pensacola Beach. Retire to a comfy guest room featuring an HDTV and free high-speed wireless internet access and get some rest on a clean and fresh Hampton bed®. ... more less
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