I have been staying at Comfort Inn, for the last 2 1/2 years when I'm in Pensacola. Never had bad customer service until April 16, 2014. Anthony was very nice and tried to be helpful, and call on Megan for assistance. At the service desk Megan very rude, argumentative, and talking by movement of her neck. I inform that what I was requesting I have done in the past stays. She stated that I wasn't telling the truth, she was acting as if she been working there for a long time.
I informed her that family visit each month. Finally I stated to ANTHONY I'll talk with somebody in the morning no big deal. He apologize and said I only been here for 3 weeks Megan been talk negative about me when she thought I couldn't hear her. I know she was leaving a note for the morning shift including what she was going to tell them. Anthony call the room to make sure I was alright, cause I didn't response to her rudeness, I stated twice I'll handle it in the morning, and tied from drive. Make sure customer cannot hear you, when you talking about them. It's not what you say it's how you say it. I hope she gave better customer Service at her last job since she stated " I been in the business for a while". I would like to say Thanks to Anthony, Donna, breakfast, and house keeping staff great service.!!!!
- Official Description (provided by the hotel):
- This Comfort Inn is conveniently located off I-10, Exit 13. Guests are invited to enjoy all in-room amenities, complimentary hot continental breakfast and complimentary wireless internet. Guests will also enjoy the on-site fitness center and seasonal outdoor pool. ... more less
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- Also Known As:
- Comfort Inn - Pensacola / n Davis Hwy Hotel Pensacola
- Pensacola Comfort Inn