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Red Roof Inn Pensacola - West Florida Hospital: Traveler Reviews

2.0 of 5
7340 Plantation Road, Pensacola, FL 32504
Hotel amenities
Red Roof Inn Pensacola - West Florida Hospital
Ranked #30 of 61 hotels in Pensacola
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100 reviews from our community

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Traveler rating
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    37
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    15
Date Rating
Hillsboro, Texas, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Red Roof Inn - Pensacola West Florida Hospital”
5 of 5 stars Reviewed January 14, 2013

Wonderful Red Roof Inn. The beds were so comfortable and that's what we want when coming in off a long trip---a good night's sleep in a comfortable bed.

There was a bit of round about way we had to take to get to the motel because when we exited of I-10 going east, it dumped us off in only one direction when we should have gone South on Plantation Rd, but once we made a U turn we were able to wind our way around to the motel. In other words, you could see the motel but wasn't sure how to get there!

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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jtipton, Manager at Red Roof Inn Pensacola - West Florida Hospital, responded to this review
January 16, 2013
Thank you so much for taking the time to write such a nice review about our Red Roof Inn West Florida hospital. I will be sure to share this with all the team members and let them know to keep up the good work. I do agree it can be tricky getting off on exit 13. Thank you again, it is nice to her such refreshing reviews.

Kindest Regards,
J. Tipton
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2 reviews
Reviews in 2 cities Reviews in 2 cities
“Karenusaf”
1 of 5 stars Reviewed January 11, 2013 via mobile

This hotel was a big disappointment. The front staff was extremely rude and unprofessional. They had no customer service skills. As I walked in the room there was a foul odor of smoke. Although it is a nob-smoking hotel it is not enforced. The room was dirty. Hair in the sink and behind the bowl. The comforter on the bed was stained. As I was checking out the housekeepers were smoking cigars and drinking beer--really! THIS WAS THE WORST HOTEL I HAVE EVER STAYED. Do not recommend.

  • Stayed January 2013
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jtipton, Manager at Red Roof Inn Pensacola - West Florida Hospital, responded to this review
January 14, 2013
Please accept my sincerest apologies for your stay with us at the Pensecola West Florida Hospital. I shall share your review with the staff so that they are aware of how their duties and actions affect our guest. I wll be looking into this, Again Please accept my apologies,


Kindest regards,
J. Tipton
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“Disappointing!”
2 of 5 stars Reviewed January 10, 2013

This "motel" has been renovated, but the rooms are not well-kept. My room had an odor and was not clean (stains on the counter surfaces, dirt in the corners of the bathroom and around the toilet,stains on the wall, dirty a/c vents). The management needs to inspect the rooms regularly after the housekeeping staff cleans the rooms . . . the cleaning service level is below satisfactory. Also, the non-smoking policy is useless since the guest who smoke do so throughout the propeerty and throw cigarette butts everywhwere.However, the staff was polite. Still, choose another place to stay.

  • Stayed January 2013, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jtipton, Manager at Red Roof Inn Pensacola - West Florida Hospital, responded to this review
January 14, 2013
Thank you for taking the time to share your experiecnce here at the Pensecola Flordia Hospital. Please accept my sincerest apologies for your uncomfortable stay. I intend on showing this review to the housekeeper who had your room. You are correct about the cigarette butts, it is so hard to keep smokers in the designated smoking area but we are trying. Again thank you for your response.

Kindest regards,
JTipton
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Gainesville, Florida
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
“Find a way to enforce your non-smoking policies, or don't show rooms as available”
2 of 5 stars Reviewed October 30, 2012

I reserved a non-smoking ADA room with a roll-in shower through the Red Roof Inn website.

Front desk staffer--the same one for every day we stayed, Thurs-Sun--was a delightful and tremendously helpful woman. She was friendly and always cheerfully helped with whatever she could.

Sadly, she couldn't do much about the fact that the one available room we required in the hotel--the only open room with a roll-in shower--reeked of smoke. Nor could she do anything about the fact that our room cards kept demagnetising after an hour or so, except to simply re-magnetize the card every time we returned to the hotel. There's only so much that good customer service can do to counteract the physical limitations of the property.

The smoke smell gave me headaches and made it hard to sleep. It made everything I took into the room reek of smoke.

When I arrived home I had to launder absolutely everything that I could, shower, and leave my luggage and non-launderables that had been in the room outside to try to air out the smoke smell.

My eyes still hurt a day after arriving home and throwing out my contact lenses.

  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marleen J, General Manager at Red Roof Inn Pensacola - West Florida Hospital, responded to this review
November 1, 2012
Thank you for taking the time to tell us about your experience at our inn. Please accept my sincerest apologies.
At Red Roof, we strive to...
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Johnstown, Pennsylvania
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“It was fine”
3 of 5 stars Reviewed October 26, 2012

I just stayed here one night before catching a plane early the next morning. My non-smoking room had a weird smokey smell to it, and the walls were seemed pretty thin (or the people one room over were extra loud).

Other than that, everything was fine. I was there as a female traveling by myself and I felt perfectly safe. The room was large and everything was clean. Definitely worth it for the price, but I'd probably more recommend it for quick stays or trips where you won't be spending a lot of time hanging out/relaxing in the room.

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marleen J, General Manager at Red Roof Inn Pensacola - West Florida Hospital, responded to this review
October 28, 2012
I want to thank you for taking the time to tell us about your experience at our inn. Please accept my sincerest apologies.
At Red Roof, we strive...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn Pensacola - West Florida Hospital

Also Known As:
Red Roof Inn Pensacola - West Florida Hospital Hotel
Red Roof Inn Pensacola - West Florida Hospital Hotel Pensacola
Red Roof Inn Pensacola
Pensacola Red Roof Inn
Address: 7340 Plantation Road, Pensacola, FL 32504
Region: United States > Florida > Florida Panhandle > Pensacola
Amenities:
Free High-Speed Internet Free Parking Pets Allowed Wheelchair access
Hotel Style:
Ranked #30 of 61 hotels in Pensacola
Price Range: $
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
This Red Roof Inn is conveniently located off I-10 exit 13, Davis Hwy, SR 291, by university mall. This Inn is within 4 miles of the University of West Florida, Pensacola Christian College, West Florida Hospital, the Pensacola Airport, and several restaurants and golf courses. ... more   less 
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