stayed here before and loved it! But found that this time the bed ( w adjustable firmness) was very comfortable, the desk chair in this room was broken AND the bathtub/shower faucets were located behind an unmovable shower door, so that when turning on the water you get sprayed!! What a poor design for a major hotel chain. Maybe different rooms have different beds and designs?? Service was great. Restaurant is nice. Sunday buffet is 5-star over the top!

The HGI-Pensacola Airport has always been a winner when it comes to location, consistency, service, beds, breakfast and staff - and now I've got to add customer service/positive resolution of problems to that list!

When I checked in last week, I noticed a musty smell in the room. Upon reporting it to the front desk, a staff member was dispatched with "Fabreeze," and an attempt was made to remedy the situation. When that did not work, the hotel night clerk personally came up to the room, took a "whiff," pronounced the room as "unacceptable" and moved me to another room (same location in the hotel, just one floor higher). And when I say "moved me," I mean that he not only brought the key with him when he came up to check on my complaint, but also physically helped me make the move.

The breakfast buffet is terrific, and has just about anything you might want...and if its not on display, they'll make it for you, as in my mushrooms-onions-tomatoes-spinach omelete. The omelete-maker was a young man named Chris (originally from Puerto Rico, more recently south Florida and now Pensacola - I know because the server wanted him to hear my positive reaction to the omelete first-hand), and he made one of the best-tasting, properly cooked and appropriately stuffed custom omeletes I've ever had.

Many of these buffets have dried out oatmeal, but not here...ditto for low quality bagels, but these were a lot better than the typical "Lenders-style" frozens that you see too often...and there was an assortment of yogurt (too often, its one flavor per day, and its typically the same banana-strawberry that I can't stand). The server was attentive and friendly. It was also a nice touch to see the hotel's general manager come down and eat breakfast there, too! About the only negative to the breakfast was the orange juice, which was very mediocre at a time of the year when there should be some pretty good fresh-squeezed available.

You simply can't ask for a better location - everything from a McDonald's with a full kids playground to the Pensacola Ale House (large sports tavern with more screens than anyplace I've been in years, plus excellent food with a surprising variety and large portions), there are more than 40 restaurants within a five-minute drive and they even have a free shuttle to/from the airport.

The business center has what you need (two computers, two printers, separate copier machine/fax, plenty of supplies), the fitness center has lots of aerobic machines (but very little for lifting) and the small bar is complemented by a pretty good restaurant. Another nicety - there is a traffic light at the entrance to the driveway (which is shared with an office supply store and a private medical facility), so you can turn left out of the hotel if you need to do so.

All told, I give the property a top rating.

One other "drawback" - the fresh, warm cookies that greet you at check-in are clearly NOT low-fat or low sugar, but they are addictive!!

I stayed at this hotel a couple days ago for business and was very pleased... This is probably the best place in Pensacola for a hassle-free stay at a new property (can't be 2+ years old), at a great price, too. The friendly team at the front desk (I didn’t get warm cookies but saw in a review earlier) and well-appointed lobby with small bar & restaurant makes this a good find here... The room was very clean and comfortable and I felt it had everything you need to make your stay enjoyable / workable. Loved the bed, although it took me a while to adjust it, I ended up having a good night sleep. Oh another good point (or two) the Airport is a mile away, the Cordova Mall is a mile in the other direction and so is I-110 so it is easy to get anywhere in Pensacola from the hotel.

Nice team at the hotel... I hope to get back!

I highly recommend this hotel in Pensacola for a hassle-free stay at a gorgeous like-new property, at a great price, too. From the friendly greeting at the front desk (warm cookies a nice touch for a weary traveler) and well appointed lobby with small bar & restaurant to the super clean and comfortable guest room that has everything you need to make your stay enjoyable. Loved the extremely comfortable bed and slept well. Airport is a mile away, so is I-110 so it is easy to get anywhere in Pensacola from the hotel.