We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Family funeral trip to Ft Barrancas.....” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base

Save Saved
You added Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base
2.5 of 5 Hotel   |   307 New Warrington Road, Pensacola, FL 32506   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #12 of 60 hotels in Pensacola
GreenLeadersBronze level
Crystal Springs, Mississippi
Top Contributor
58 reviews 58 reviews
10 hotel reviews
Reviews in 21 cities Reviews in 21 cities
57 helpful votes 57 helpful votes
“Family funeral trip to Ft Barrancas.....”
4 of 5 stars Reviewed March 18, 2013

Groups of us arrived from all over the world (literally) for our Mothers burial next to our Father at Ft Barrancas. The hotel was full and we only managed to get two rooms. We found another room down the road plus a condo out on Perdido Key. It was spring break. The check in was flawless....quick, polite, no hassle. This hotel is 100% smoke free! The mattresses are Serta and in good shape. You get plenty of pillows and towels. The drapes are multiple tier so you can shut out all the light to sleep. It is in a quiet location in a residential area....you look into peoples back yards from the third and fourth floors. Access to rooms is easy. The rooms are very clean. There is a flat screen TV.....the channels don't match the menu for some reason. The bath's have a nice spray shower head. There is a small fridge and a microwave. In the lobby is a shop that sells snacks and foods that can be nuked. There is a full breakfast buffet. I had a biscuit with gravy and sausages along with OJ.....it was good. The wife wasn't so happy....she enjoys coffee with cream. There wasn't any cream anywhere in the hotel available at any time. There is a woman in the breakfast area that is "The Boss".....and let me tell you she is very disappointing. She will actually snatch a plate out of your hand and direct you to another pile of plates that are identical. I went directly to the manager.....she replied......"I will talk to her". No apology.....nothing. We paid $134 for 3 people with two double beds. Parking is easy. It would be a difficult hotel to find if your not familiar with Pensacola. We used a mobile application to guide us in.....worked well.

Room Tip: We had 319 and 421......they were fine.
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review, April 7, 2013
Thank you for your review! You explained our rooms very well! The guides in the book have been changed (Thank you for letting us know!).
To address the situation with our breakfast lady, I do apologize for the way that you were treated. She is no longer the attendant for breakfast.

Thank you,
Chrystale
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

103 people have reviewed this hotel

Traveler rating
    51
    29
    16
    4
    3
See reviews for
35
22
8
22
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 12, 2013

We stayed here for a soccer tournament. If you need an extra bed, don't stay at the Holiday Inn Express (HIE) because they have suites. HIE describes the sofa bed as a "cozy sleeper sofa" but it does not give you a feeling of comfort and you cannot rest at all. No one expects much of sleeper sofas but the ones at HIE are the worst. The mattress did not have any padding and when you laid down on it, you felt all the coils. It made sleeping extremely uncomfortable.

Don't bother asking for extra padding or for a different mattress. They don't have an alternative.

I have shared our experience with Management and the response was: "guest comfort is very important to us. I have taken your comments into consideration... the mattresses have been specifically designed to please a broad range of guests' needs... I will investigate the bed situation with my team, and look into alternative options."

To be honest, I can imagine the design and comfort of the Holiday Inn Express' sleeper sofa mattress will be acceptable to any guest much less a "broad range of guests".

Go somewhere else or save the money and bring an air mattress.

The woman in the breakfast area was very nice and helpful. The quality of the food was below average.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review, March 26, 2013
Dear CuaCua,

Thank you for your feedback and for choosing our hotel. I appreciate the compliments on the breakfast staff and the level of service provided. However, I would like to apologize for any inconvenience the room conditions may have caused you and your family. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Thank you for staying with us and we all hope to have an opportunity to serve you again.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MS
Top Contributor
66 reviews 66 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
110 helpful votes 110 helpful votes
3 of 5 stars Reviewed March 4, 2013

We've stayed here before and had the same complaints. No overhead lighting in the room, only 4 lamps with low-wattage bulbs. And the bathroom lighting is the worst; two wall sconces that give off the equivalent of candlelight. NOT good for ladies when applying make-up.

Our last stay was on the second floor and the wi-fi was really slow. This time we were on the 4th floor and it was non-existent. We had to use our smartphones as hot spots and they ate into our data, BIG TIME! We stopped a couple of other guests on our floor and asked if they were having the same issue and they were. One gentleman said he spent most of his time in the lobby or breakfast area just so he could get wi-fi and be able to conduct business on his laptop. We were there 4 days so on day 3 and 4, we did the same thing; carried our laptops to the breakfast area and did what we needed to do there, as wi-fi was great in that area.

We did take our wi-fi complaints to the front desk twice and were told they would "reset" the router. That doesn't do a thing. This hotel is 5 floors, they need a separate router for each floor but I guess they're just too cheap to pay for it.

The hotel is beautiful and very clean. Our rooms appeared to be clean (due to poor lighting, you can't really inspect it), and stocked with fresh linens, shampoo, lotion, etc. The cleaning ladies are either not friendly at all or don't speak english. Each time we said "good morning", they pretty much ignored us. The front desk staff was nice.

This hotel is centrally located, just 5 minutes to the Navy base and there are several restaurants close by (Sonny's, Ruby Tuesdays, McDonalds, Waffle House, Shrimp Basket, Wendy's, Taco Bell), as well as a Walmart. It's not the best neighborhood; I wouldn't go walking around at night and I would NOT leave valuables in my car, but by day, things seems pretty safe.

I read a previous review about cracked tiles in the lobby but that wasn't the case when we were there. The lobby tiles looked great. The breakfast wasn't very good but those cinnamon rolls are just as amazing as ever. And the breakfast hostess was the sweetest lady ever. LOVED her! The elevator is extremely slow so if you're in a hurry, take the stairs.

Room Tip: If you need wi-fi for business purposes, ask for a first floor room. Anything above the first floor...
See more room tips
  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review, April 7, 2013
I am pleased to know that you have decided to stay with us on more than one occasion!
Most hotels are now required to have lamps instead of overhead lighting as well as energy saving light bulbs. As far as the lighting in the bathroom goes we do have 2 wall-sconces but we also have an overhead light in each bathroom. However, the overhead light is connected to the second switch in the bathroom.
Since your stay the Wi-Fi situation has been fixed. We discovered if someone was playing Xbox or Play staion the console would take the bandwidth from 3rd and 4th floor. We have since upgraded so that gaming consoles and laptops pull from 2 different routers.
We hope you decide to stay again and witness the changed we have made from your comments!

Thank you,
Chrystale
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gulfport, Mississippi
2 reviews
5 of 5 stars Reviewed February 16, 2013

I stayed here for A-school because the barracks were full. Loved the hotel and the people that worked there. Everything was so clean, great food for breakfast and it was free. I had free internet and they had a laundry I could do my clothes. I would stay here again and would incourage all military that soesnt stay on base to stay here. I was here about 30 days and was the best thing I did to stay here instead of the other yuk hotels in this area.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review, March 6, 2013
Thank you for taking time to write a review for our hotel! We try to make sure all of our military guests are especially taken care of since they are away from home for such long periods of time. We like to consider ourselves the best choice for a hotel as far as amenities and safety is considered in our area.

~Chrystale
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kissimmee, Florida
1 review
5 of 5 stars Reviewed February 16, 2013

The staff at this hotel is so wonderful. We were in for a funeral and they were so helpful and considerate of our situation.
The rooms were large and always clean and the staff was so friendly. The breakfast was hot and we enjoyed visiting with relatives in this area and made to feel welcome. Beverly was on top of the breakfast and let us stay as long as we wanted and we didnt feel rushed.
Venesha at the front desk was very helpful and so so sweet. She is a great addition to this hotel. We hope to come back and visit under different cirrcumstances.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review, March 6, 2013
Thank you for your kind words. I hope that next time you can saty with us for a relaxing vacation under different circumstances. Vanisha would also like to thank you for mentioning her in your response! Our front desk staff will do anything in their power to make you comfortable during your stay! Please remember us next time you are in Pensacola!

~Chrystale
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
2 reviews
5 of 5 stars Reviewed February 16, 2013

My wife and I came in town to visit family and see the Navy Museum. The hotel is only 1 mile to the base which was very nice.
The rooms were big and very clean. The hot breakfast which was free was good and really enjoyed the breakfast area.
The entire staff was friendly and helpful. They helped us with resturant locations and anything else we asked they knew. That was refreshing in this day and age when customer service is poor they were top notch! We will stay again and would suggest that anyone else would as well.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review, March 6, 2013
Thank you for choosing our hotel while you came to visit your family! We also like to hear that you will be back to visit! We try to make each guest feel welcome and at home while they stay with us. We look forward to your next visit!

~Chrystale
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fallon, Nevada
1 review
5 of 5 stars Reviewed January 30, 2013

Thanks for the wonderful stay, the room were spacious and always clean. Your staff were very helpful with directions and recommendations for entertainment and restaurants. Breakfast was definitely good. Thanks to all employees on all shifts.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpresspensacola, Front Desk at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review, February 5, 2013
Thank you for your review! We hope to see you again the next time buisness or vacation brings you to Pensacoa!
Thank you again!
Vanisha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay
Also consider these accommodations in or near Pensacola
Free Parking, B...
Show More
6.4 mi away
Springhill Suites Pensacola
Springhill Suites Pensacola
#2 of 60 in Pensacola
4.5 of 5 stars 77 reviews
Free internet...
Show More
7.7 mi away
BEST WESTERN PLUS Blue Angel Inn
Free internet...
Show More
4.0 mi away
Crowne Plaza Hotel Pensacola Grand
Show Prices
Show Prices
Show Prices
Pool, Free Brea...
Show More
7.2 mi away
Comfort Inn - Pensacola / N Davis Hwy
Pool, Free Brea...
Show More
0.9 mi away
Ashton Inn & Suites- Navy
Ashton Inn & Suites- Navy
#26 of 60 in Pensacola
3.5 of 5 stars 84 reviews
Free Parking, B...
Show More
7.5 mi away
Holiday Inn Express Hotel & Suites Pensacola W I-10
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base

Address: 307 New Warrington Road, Pensacola, FL 32506
Phone Number:
Location: United States > Florida > Florida Panhandle > Pensacola
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Pensacola
#7 Romantic Hotel in Pensacola
#12 Family Hotel in Pensacola
#13 Business Hotel in Pensacola
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base 2.5*
Official Description (provided by the hotel):
The Holiday Inn Express & Suites, Pensacola-Navy Base is located only 2 miles from Pensacola Naval Air Station and Museum. The hotel is also close to nearby beaches such as Pensacola Beach, Johnsons Beach and Perdido Key. The hotel is convenient to downtown and only 15 minutes from Pensacola Regional Airport. The property offers 73 guest rooms that includes 28 spacious suites. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Travelocity, Orbitz, Tingo, BookingOdigeoWL, Agoda, Priceline, Hotels.com, Venere and Otel so you can book your Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel And Suites - Pensacola West-Navy Base

Owners: What's your side of the story?

If you own or manage Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.