We stayed here for a soccer tournament. If you need an extra bed, don't stay at the Holiday Inn Express (HIE) because they have suites. HIE describes the sofa bed as a "cozy sleeper sofa" but it does not give you a feeling of comfort and you cannot rest at all. No one expects much of sleeper sofas but the ones at HIE are the worst. The mattress did not have any padding and when you laid down on it, you felt all the coils. It made sleeping extremely uncomfortable.

Don't bother asking for extra padding or for a different mattress. They don't have an alternative.

I have shared our experience with Management and the response was: "guest comfort is very important to us. I have taken your comments into consideration... the mattresses have been specifically designed to please a broad range of guests' needs... I will investigate the bed situation with my team, and look into alternative options."

To be honest, I can imagine the design and comfort of the Holiday Inn Express' sleeper sofa mattress will be acceptable to any guest much less a "broad range of guests".

Go somewhere else or save the money and bring an air mattress.

The woman in the breakfast area was very nice and helpful. The quality of the food was below average.

We've stayed here before and had the same complaints. No overhead lighting in the room, only 4 lamps with low-wattage bulbs. And the bathroom lighting is the worst; two wall sconces that give off the equivalent of candlelight. NOT good for ladies when applying make-up.

Our last stay was on the second floor and the wi-fi was really slow. This time we were on the 4th floor and it was non-existent. We had to use our smartphones as hot spots and they ate into our data, BIG TIME! We stopped a couple of other guests on our floor and asked if they were having the same issue and they were. One gentleman said he spent most of his time in the lobby or breakfast area just so he could get wi-fi and be able to conduct business on his laptop. We were there 4 days so on day 3 and 4, we did the same thing; carried our laptops to the breakfast area and did what we needed to do there, as wi-fi was great in that area.

We did take our wi-fi complaints to the front desk twice and were told they would "reset" the router. That doesn't do a thing. This hotel is 5 floors, they need a separate router for each floor but I guess they're just too cheap to pay for it.

The hotel is beautiful and very clean. Our rooms appeared to be clean (due to poor lighting, you can't really inspect it), and stocked with fresh linens, shampoo, lotion, etc. The cleaning ladies are either not friendly at all or don't speak english. Each time we said "good morning", they pretty much ignored us. The front desk staff was nice.

This hotel is centrally located, just 5 minutes to the Navy base and there are several restaurants close by (Sonny's, Ruby Tuesdays, McDonalds, Waffle House, Shrimp Basket, Wendy's, Taco Bell), as well as a Walmart. It's not the best neighborhood; I wouldn't go walking around at night and I would NOT leave valuables in my car, but by day, things seems pretty safe.

I read a previous review about cracked tiles in the lobby but that wasn't the case when we were there. The lobby tiles looked great. The breakfast wasn't very good but those cinnamon rolls are just as amazing as ever. And the breakfast hostess was the sweetest lady ever. LOVED her! The elevator is extremely slow so if you're in a hurry, take the stairs.

I stayed here for A-school because the barracks were full. Loved the hotel and the people that worked there. Everything was so clean, great food for breakfast and it was free. I had free internet and they had a laundry I could do my clothes. I would stay here again and would incourage all military that soesnt stay on base to stay here. I was here about 30 days and was the best thing I did to stay here instead of the other yuk hotels in this area.

The staff at this hotel is so wonderful. We were in for a funeral and they were so helpful and considerate of our situation.
The rooms were large and always clean and the staff was so friendly. The breakfast was hot and we enjoyed visiting with relatives in this area and made to feel welcome. Beverly was on top of the breakfast and let us stay as long as we wanted and we didnt feel rushed.
Venesha at the front desk was very helpful and so so sweet. She is a great addition to this hotel. We hope to come back and visit under different cirrcumstances.