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“Nice place to stay” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base

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Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base
2.5 of 5 Hotel   |   307 New Warrington Road, Pensacola, FL 32506   |  
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Ranked #15 of 60 hotels in Pensacola
GreenLeadersBronze level
West Linn
Contributor
14 reviews 14 reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Nice place to stay”
4 of 5 stars Reviewed January 24, 2013

Nice room, super friendly staff, clean and neat. I just wish the pool was heated but hey, It IS Florida. I would stay again. The breakfasts are a nice addition. Easy access to NAS, Corry Field, the beaches and downtown Pcola. Come on down!

Room Tip: Towards the back away from Navy Blvd.
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  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review, February 5, 2013
I like to hear that you will stay again! Thank you for your kind words and your review. Maybe next time it will be warm enough to swim in the pool.

Thank you,
Chrystale
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107 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Freeport, Maine
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed December 30, 2012

This is a relatively nice new hotel, but they are NOT keeping it up! EVERY single floor tile in the lobby is cracked in half in a row, and the carpets are so bad, I kept my shoes on 24/7. There was a white stain on the carpet near the beds that looked like bird poop, and trails of drip stains to and from the fridge. The corners were coated with months of dust and the edges were grey and had collected dust like crazy. This hotel management needs to LOOK DOWN at the details! It is a shame how they have let this hotel go without basic repairs!!!!

The free breakfast was pre-made cheese omelets, white biscuits, gravy, cold bacon, white bread, white bagels, white english muffins, kids cereal, one kind of tea, and coffee. Nothing healthy at all. Evidently they had a pancake maker, but it was broken the entire week I was there, and they had bananas some days, but were out by the time I got there at 8 am.

The pillows were lumpy and had no substance. Bring your own pillow if you want to be comfortable! The sheets were white and so PILLY I had a hard time getting comfortable!!!!
Was not comfortable in that bed at all.

Hotel looks nice at first glance, but when you stay here, you see the gross floors, you begin to look further!

Nice location and price, but it would be worth it to me to stay somewhere else!

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review, January 4, 2013
I apologies for the uncleanliness of the carpet in your room. Our carpets throughout the hotel were professionally steam- cleaned on January 1, 2013.

The main display in our breakfast room is what is considered by many as a "big breakfast." However, we do offer fruit EVERY morning along with healthy options, such as: yogurt, wheat bread, cranberry juice, orange juice, oatmeal, and grits.

Like I said the carpets have been professionally cleaned since your stay and if you would like to give us another try, we will do everything possible to change your opinion of our hotel. Please ask for me, Chrystale, when making your next reservation and I will give you my manager's special rate.

Thank you,
Chrystale
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previse
Top Contributor
114 reviews 114 reviews
38 hotel reviews
Reviews in 64 cities Reviews in 64 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed December 15, 2012

Pros:
Beautifully designed, relatively new hotel. Big open public spaces, nicely decorated, big well designed, nicely furnished rooms. Really outstanding breakfast. For a nice hotel the prices are reasonable. I’d stay here again.

Cons:
Stained sheets (starch?) and hair in the bed. Not good.
Grungy calking in the bathroom.

Conclusion:
Great hotel with inattentive management.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review, December 17, 2012
Thank you for your review! The issue with the sheets has been resolved. (We adjusted our detergent ratio) And since then all of our bathrooms have been recaulked. Thank you for bringing our attention to this matter. Please stay with us time that you are in Pensacola!
Thank you,
Chrystale
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Mississippi USA
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 7, 2012

This hotel is very busy because it's right up the street from a Navy base.With that in mind, the room was clean and fresh. Hotel was quiet. Staff was nice. Breakfast was pretty good but slightly crowded.Rates were reasonable,but not great.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review, December 17, 2012
Thank you for your review! We hope you decide to stay with us again if you are ever back in Pensacola!!

Thank you,
Chrystale
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Atlanta, Georgia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 18, 2012

location is perfect if you are visiting the Navy base pensacola. pricing was excellent and made for a relaxing stay. rooms are nice and neat. When i got back to the area, i will stay here again if i do not choose to stay over on the beachside.

Room Tip: I stayed on the first floor, it was nice and quiet. breakfast was good.
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review, October 20, 2012
Thank you for your review. We enjoy hearing that our guests will return to stay with us again. We do our best to keep our hotel both business friendly and leisure friendly. We look forward to your next stay!

Thank you,
Chrystale
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Metairie, Louisiana
Senior Contributor
29 reviews 29 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 11, 2012

The place was so clean you beautiful! Would love to stay again. Hoping all the hotels in this chain are as nice! The location was perfect for where we wanted to visit. The pool was great too and breakfast was really good!

Room Tip: We were bumped up to suite lots of space!
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review, October 18, 2012
Wow! Thank you! It is our pleasure to extend great service to our guests. We look forward to your next stay with us.

Thank you,
Chrystale
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Pulaski, Tennessee
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 11, 2012

Pros: The hotel was very clean. The beds were comfortable. Pillows were great. I believe breakfast was better than most hotels in the fact that they offered hot eggs, bacon, biscuits, and gravy. They also served juices, coffee, pastries, cereal, fruit, etc. I was impressed that even though there were 15 minutes left of breakfast, the employee was still hovering over the buffet to make sure everything was perfect. The staff was pleasant and always nice/professional.
Cons: The hotel bathroom did not have a vent, so whenever a shower was taken, it quickly became stuffy. Our room was over the swimming pool, so I happened notice there were plenty of leaves in the pool. That night I was curious to see if it had been cleaned. It had not, but perhaps a customer didn't report the problem (even though no one should have to ask). When I looked again the next day, the pool had been cleaned.
Overall, great stay.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review, October 18, 2012
Thank you for reviewing our hotel and thank you for your kind words! We strive to go above and beyond what is "required" of our hotel for breakfast. We keep our breakfast open until 9:30 and up until that time we keep the breakfast bar fully stocked. Thank you for noticing.

The pool is serviced around 5 am every Monday, Wednesday, and Friday by a professional pool cleaning service. I apologise if the pool had leaves in it during your stay.

Once again, thank you!
Chrystale
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base

Address: 307 New Warrington Road, Pensacola, FL 32506
Phone Number:
Location: United States > Florida > Florida Panhandle > Pensacola
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Pensacola
#7 Romantic Hotel in Pensacola
#13 Business Hotel in Pensacola
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base 2.5*
Official Description (provided by the hotel):
The Holiday Inn Express & Suites, Pensacola-Navy Base is located only 2 miles from Pensacola Naval Air Station and Museum. The hotel is also close to nearby beaches such as Pensacola Beach, Johnsons Beach and Perdido Key. The hotel is convenient to downtown and only 15 minutes from Pensacola Regional Airport. The property offers 73 guest rooms that includes 28 spacious suites. ... more   less 
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Holiday Inn Express Hotel And Suites - Pensacola West-Navy Base

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