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Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base: Traveler Reviews

2.5 of 5
307 New Warrington Road, Pensacola, FL 32506
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Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base
Ranked #6 of 61 hotels in Pensacola
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65 reviews from our community

    Trip type
Traveler rating
    36
    13
    11
    3
    2
Date Rating
previse
Top Contributor
90 reviews 90 reviews
32 hotel reviews
Reviews in 55 cities Reviews in 55 cities
51 helpful votes 51 helpful votes
“Nice hotel with minor problems”
4 of 5 stars Reviewed December 15, 2012

Pros:
Beautifully designed, relatively new hotel. Big open public spaces, nicely decorated, big well designed, nicely furnished rooms. Really outstanding breakfast. For a nice hotel the prices are reasonable. I’d stay here again.

Cons:
Stained sheets (starch?) and hair in the bed. Not good.
Grungy calking in the bathroom.

Conclusion:
Great hotel with inattentive management.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask previse about Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review
December 17, 2012
Thank you for your review! The issue with the sheets has been resolved. (We adjusted our detergent ratio) And since then all of our bathrooms have been recaulked. Thank you for bringing our attention to this matter. Please stay with us time that you are in Pensacola!
Thank you,
Chrystale
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mississippi USA
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
1 helpful vote 1 helpful vote
“Nothing less than I expected.”
5 of 5 stars Reviewed December 7, 2012

This hotel is very busy because it's right up the street from a Navy base.With that in mind, the room was clean and fresh. Hotel was quiet. Staff was nice. Breakfast was pretty good but slightly crowded.Rates were reasonable,but not great.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review
December 17, 2012
Thank you for your review! We hope you decide to stay with us again if you are ever back in Pensacola!!

Thank you,
Chrystale
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
“Brand New Hotel - good for business trip”
5 of 5 stars Reviewed October 18, 2012

location is perfect if you are visiting the Navy base pensacola. pricing was excellent and made for a relaxing stay. rooms are nice and neat. When i got back to the area, i will stay here again if i do not choose to stay over on the beachside.

Room Tip: I stayed on the first floor, it was nice and quiet. breakfast was good.
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
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hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review
October 20, 2012
Thank you for your review. We enjoy hearing that our guests will return to stay with us again. We do our best to keep our hotel both business friendly and leisure friendly. We look forward to your next stay!

Thank you,
Chrystale
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Metairie, Louisiana
Senior Contributor
25 reviews 25 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Best hotel I have ever stayed in”
5 of 5 stars Reviewed October 11, 2012

The place was so clean you beautiful! Would love to stay again. Hoping all the hotels in this chain are as nice! The location was perfect for where we wanted to visit. The pool was great too and breakfast was really good!

Room Tip: We were bumped up to suite lots of space!
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask April P about Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base
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hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review
October 18, 2012
Wow! Thank you! It is our pleasure to extend great service to our guests. We look forward to your next stay with us.

Thank you,
Chrystale
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pulaski, Tennessee
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Great 2 Night Stay!”
4 of 5 stars Reviewed October 11, 2012

Pros: The hotel was very clean. The beds were comfortable. Pillows were great. I believe breakfast was better than most hotels in the fact that they offered hot eggs, bacon, biscuits, and gravy. They also served juices, coffee, pastries, cereal, fruit, etc. I was impressed that even though there were 15 minutes left of breakfast, the employee was still hovering over the buffet to make sure everything was perfect. The staff was pleasant and always nice/professional.
Cons: The hotel bathroom did not have a vent, so whenever a shower was taken, it quickly became stuffy. Our room was over the swimming pool, so I happened notice there were plenty of leaves in the pool. That night I was curious to see if it had been cleaned. It had not, but perhaps a customer didn't report the problem (even though no one should have to ask). When I looked again the next day, the pool had been cleaned.
Overall, great stay.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by CHSojourner for Pensacola
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hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review
October 18, 2012
Thank you for reviewing our hotel and thank you for your kind words! We strive to go above and beyond what is "required" of our hotel for breakfast...
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Additional Information about Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base

Also Known As:
Holiday Inn Express Hotel And Suites - Pensacola West-Navy Base
Address: 307 New Warrington Road, Pensacola, FL 32506
Phone Number:
Region: United States > Florida > Florida Panhandle > Pensacola
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotels in Pensacola
#6 Business Hotels in Pensacola
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
The Holiday Inn Express & Suites, Pensacola-Navy Base is located only 2 miles from Pensacola Naval Air Station and Museum. The hotel is also close to nearby beaches such as Pensacola Beach, Johnsons Beach and Perdido Key. The hotel is convenient to downtown and only 15 minutes from Pensacola Regional Airport. The property offers 73 guest rooms that includes 28 spacious suites. ... more   less 
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