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“Great 2 Night Stay!” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base

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Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base
2.5 of 5 Hotel   |   307 New Warrington Road, Pensacola, FL 32506   |  
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Ranked #15 of 61 Hotels in Pensacola
GreenLeadersBronze level
Pulaski, Tennessee
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Great 2 Night Stay!”
4 of 5 stars Reviewed October 11, 2012

Pros: The hotel was very clean. The beds were comfortable. Pillows were great. I believe breakfast was better than most hotels in the fact that they offered hot eggs, bacon, biscuits, and gravy. They also served juices, coffee, pastries, cereal, fruit, etc. I was impressed that even though there were 15 minutes left of breakfast, the employee was still hovering over the buffet to make sure everything was perfect. The staff was pleasant and always nice/professional.
Cons: The hotel bathroom did not have a vent, so whenever a shower was taken, it quickly became stuffy. Our room was over the swimming pool, so I happened notice there were plenty of leaves in the pool. That night I was curious to see if it had been cleaned. It had not, but perhaps a customer didn't report the problem (even though no one should have to ask). When I looked again the next day, the pool had been cleaned.
Overall, great stay.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review, October 18, 2012
Thank you for reviewing our hotel and thank you for your kind words! We strive to go above and beyond what is "required" of our hotel for breakfast. We keep our breakfast open until 9:30 and up until that time we keep the breakfast bar fully stocked. Thank you for noticing.

The pool is serviced around 5 am every Monday, Wednesday, and Friday by a professional pool cleaning service. I apologise if the pool had leaves in it during your stay.

Once again, thank you!
Chrystale
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115 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
MIAMI, FL
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 24, 2012

This hotel is located a short distance from Pensacola Air Base where we visited the Naval Air Museum and saw the Blue Angels flying their training practice run. The hotel is clean and quiet, rooms are clean and well decorated. The bed was awesome with a goose down bed cover.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review, August 31, 2012
We are very pleased that you enjoyed your stay with us at our Holiday Inn Express! We strive to meet our guests needs and we enjoy hearing when we have a happy customer. We hope to see you again if you are in Pensacola again!

Thank you!
Chrystale
Assistant General Manager
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2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 17, 2012 via mobile

I chose this hotel because of the convince of the naval air base. I normally stay at Marriots but the closest one were about 7 miles out so I took a chance with the Holiday Inn and it was great! Easy to get to the base (literally a straight shot!) close to downtown and all the beaches! The room was very spacious and very clean. Extended cable channels. And plently of bath towels! I will always stay at this hotel every time I come to Pensacola.

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review, August 31, 2012
I am very happy that you enjoyed your stay with us! Exceeding the expectations of our guests is one of our goals here at the Holiday Inn Express. A promise of a returning customer is the greatest compliment you can give a hotel!! Thank you for comments!

Thank you!
Chrystale
Assistant Manager
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Moore, Oklahoma
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 1, 2012

I was in town for some military training and the base lodging was full. I looked at some reviews at other hotels and they all had bad reviews (also what my friends said about their hotels).

The Holiday Inn Express was AMAZING!!! Very clean and new. Had a great continental breakfast. The best part was the bed. I had the best night of my sleep EVER on that bed.

Only downside was the water pressure was a bit weak but not that big of a deal.

I will definitely stay there again.

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review, August 6, 2012
Thank you for deciding to stay with our hotel! We like to hear when our guests have such a good experience.

We look forward to seeing you again on your next trip to Pensacola!

Holiday Inn Express West Navy Base
Management
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Chicago
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed June 12, 2012

clean well appointed hotel! Very helpful and friendly staff. Very close to the best Japanese restaurant in Pensacola (walking distance!) Lovely pool with hot tub.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review, October 10, 2012
Thank you for your kind words! We look forward to you staying with us again in the future.

Chrystale
AGM
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new orleans, LA
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 22, 2012 via mobile

We stayed one night, i brought my wife and 3 kids alOng. The pool area was small, but very nice. The rooms were okay, clean, semi-modern (what you would expect frOm Holiday Inn. The most notable thing however was the remarkable customer service. Check out was supposed to be at 11a, my dive charter ran very very late and my wife requested a late checkout. They allowed her to stay in the room until 2pm which really worked out well. I would definitely stay again if i am with wife and kids, but it was relatively expensive (170.00 / night) so if i was diving by myself i would rough it in a motel 6 for 40 bucks.

  • Stayed May 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review, October 10, 2012
Thank you for recognizing our staff. We were more than happy to give your wife the extra time that she needed. We hope you consider staying with us again when you make a trip with or without your family.

Thank you,
Chrystale
AGM
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Fort Lauderdale, Florida
Top Contributor
96 reviews 96 reviews
95 hotel reviews
Reviews in 76 cities Reviews in 76 cities
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed May 15, 2012

This hotel is an excellent business hotel for business travelers on a budget!

Brand new, clean, comfortable, quiet, with free internet and parking, THE BEST BREAKFAST AROUND!

Well worth the money...you will be happy here.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review, October 10, 2012
We strive to make every guest feel at home, especially our business guests. We know that you have a choice of where to stay and appreciate it when you choose our Holiday Inn Express. We look forward to being able to serve you again in the future whether for business or leisure travel.

Chrystale
AGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base

Address: 307 New Warrington Road, Pensacola, FL 32506
Phone Number:
Location: United States > Florida > Florida Panhandle > Pensacola
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Pensacola
#11 Romantic Hotel in Pensacola
#13 Business Hotel in Pensacola
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base 2.5*
Number of rooms: 73
Official Description (provided by the hotel):
The Holiday Inn Express & Suites, Pensacola-Navy Base is located only 2 miles from Pensacola Naval Air Station and Museum. The hotel is also close to nearby beaches such as Pensacola Beach, Johnsons Beach and Perdido Key. The hotel is convenient to downtown and only 15 minutes from Pensacola Regional Airport. The property offers 73 guest rooms that includes 28 spacious suites. ... more   less 
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Holiday Inn Express Hotel And Suites - Pensacola West-Navy Base

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