My husband and I stayed here at Sole for 3 nights and regret it. Loud noise outside the door every night. Did'nt really get the much needed rest. Room was so small, and the bathroom was very small and hot. Toilet was dirty, and shower floor cracked and the floors was nasty and was not mopped the entire stay. Parking was terrible, not enough parking spaces for the people that stayed there. Breakfast was ok, but not what I expected. Not enough towels in room and no where to hang towels, other than putting them in the bathroom windows. Small tv. The water pressure in the toilet flush very slow. Not what we expected.... Also notice when I got my receipt, I was charged for taxes each night, for sale taxes and another tax. What was this about?
I would rather spend more money than to stay here again. Cheap is ok for some things, but not for a nice vacation. You get what you pay for.
Very supprise of the response of management or owner reply, instead of taking corrective criticism, his (Alan) response is negative. Just all wrong.
Read all reviews before booking room. Read the response of the owner also.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I am sorry you did not have a great stay. I am very happy to accept constructive criticism, but is also my job to defend Sole' when I feel criticism is not justified. Your bathroom floor should have been better attended to , I have shown your review to housekeeping.Thank you for bringing this to my attention. BTW towel hooks were on the back of your bathroom door. As far as parking , there is a space for every room and free city parking in front of the hotel. Most downtown hotels charge for parking, we do not. As for as charging tax on your room ??? That is something you would have to take up with the state and the county I am pretty sure they will frown on me for not collecting that for them. As I have stated in past reviews.. Sole' is not a destination resort , no spa or acres of grounds to stroll around. We are a hip small boutique in the middle of the downtown Pensacola action.Please keep this in mind when setting your expectations. We try very hard to meet all expectations with genuine hospitality. I do hope everyone will take your suggestion and look at ALL of our reviews and come to their own conclusions. Thanks again for staying with us and taking the time to write a review. Alan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.