I had my 50th birthday party there 11/30/13. Terrible service! The party was good, the room, lights, dance floor. We had no "go to" person to assist us. 4 different parties going on, we had to direct the traffic, keep others out of our party, from cutting thru. Wait staff unprofessional. Food out very late. Took food away early without permission, when asked about the food, staff had left and taken it home. Did not ask if ok to take away. Ruined Champange Toast. Served a tiny sip to ALL GUEST IN TACKY PLASTIC CUPS. I did not authorize that. 4 bottles was for head table only. Rooms are old and moldy. Smelled of gas as if pilot was out. complained, was told, it was the furnace. Filthy carpet. Tried to enter Hotel at 3am, clerk was sleeping, had to bang on the door. Nancy stated the food do not leave the building, wait staff states they take it home. Poor management. NWL, is a money grabbing place. Don't be fooled by the pictures. Yes the location is wonderful, and NWL, is taking advantage of it!!!
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- Also Known As:
- New World Hotel Pensacola