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Country Inn Suites Pensacola W: Traveler Reviews

2.5 of 5
2607 Wilde Lake Blvd, Pensacola, FL 32526
Hotel amenities
Country Inn Suites Pensacola W
Ranked #19 of 61 hotels in Pensacola
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52 reviews from our community

    Trip type
Traveler rating
    25
    13
    5
    4
    5
Date Rating
Live Oak
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
“Great stay - good wireless internet in the room a real plus!”
4 of 5 stars Reviewed May 7, 2012

Really enjoyed this hotel. Good location close to I-10 with many restaurant choices. After having 'issues' with the wireless internet service in so many hotels, it was NICE to stay in one that actually had strong, fast in-room internet access. Also appreciated the 24hr coffee!! Will definitely stay here again!

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask julieroadhouse about Country Inn Suites Pensacola W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schagen, The Netherlands
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“Good hotel”
4 of 5 stars Reviewed May 5, 2012

Stayed here at the end of April 2012.
Good hotel,large room with a good bed.
The only negative is the thin walls.
Also the breakfast was simple,but free.
Got a good deal on priceline.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask jtjedeb about Country Inn Suites Pensacola W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Clean and Comfortable”
4 of 5 stars Reviewed April 21, 2012

Three years old but look like in opened yesterday. Very close to Interstate 10 interchange but quiet.

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
Ask See-Ray about Country Inn Suites Pensacola W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMANDA R, Front Office Manager at Country Inn Suites Pensacola W, responded to this review
April 24, 2012
We greatly appreciate you taking the time to complete a Trip Advisor Survey regarding your recent stay with us. On behalf of our entire staff here at the Country Inn & Suites, we would like to thank you for your business and we hope to see you again when your travels bring you back to the area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Alabama
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“This is well below normal Country Inn and Suites standards.”
2 of 5 stars Reviewed March 18, 2012

I am a Club Carlson member and I have stayed at five Country Inn & Suites and so far this one was the worst of the lot. The best one was in Effingham, Illinois. Compared to other Country Inn & Suites, the check-in was very fast and the rooms were well-sized and in good condition. But, here is what ruined the stay for us.

BREAKFAST: Because I had stayed at several Country Inn & Suites, I know what to expect for breakfast. The breakfast experience was extremely bad. The orange juice smelled bad. The cranberry juice was water with a pink coloring. The breakfast attendant was running around complaining about things not working. The line for make-your-own waffles was extremely long. Here is what could be done to improve this experience:
(1) Have a better beverage dispenser with good (properly defrosted) orange juice and cranberry juice. I suspect the orange juice and cranberry juice was partially frozen in the dispenser and that the tap on the orange juice had not been cleaned properly in some time.
(2) Add a second waffle maker to reduce the waffle lines. Include no-stick spray for the waffle iron and a proper way to put waffle batter into the cups. We had a bowl with a SLOTTED DRAINING SPOON to try to put the batter into the cups. Talk about frustrating!
(3) BACON! There is no breakfast without it. Instead of bacon there was a rubber chicken-like patty.
I did not try to approach the breakfast attendant about this because she seemed one step away from a nervous breakdown. We should have left immediately and went somewhere else for breakfast.

ROOM:
I understand that this particular Country Inn & Suites is complying with a State of Florida standard for environmentally-friendly lodging and I am all for improving the environment. But, there is a line that you can cross in this area where providing "environmentally-friendly lodging" actually harms the occupants or lodgers. The main part of this "environmentally-friendly lodging" standard is to turn off the AC entirely when their is no occupant in a room. So, when a new occupant arrives to a room, the room is HOT and smells like someone's old dirty sneakers. Only after you run the AC for some time does the room become liveable. Then, there are other concerns. If the AC is off for long periods of time, you have created a very warm, dark, moist environment. This "environmentally-friendly lodging" standard also provides the perfect environment for viruses and bacteria to thrive. I do not care how much you clean the room, this is the case. Here is how you can improve this:
(1) It is much better to leave the AC on and set the thermostat to a higher temperature when the rooms have no occupants. In this case, even an occasional cycle of AC will reduce the humidity and temperature and cut down on the musty smell (less ability for bacteria to grow that produce that smell). It will also reduce viruses and other bacteria in the room.
(2) If you do not do want to do this, you could have the staff turn on the AC in ONLY the rooms you are expecting occupants at around 2PM each day or make some sort of attempt to cover up the "old sneaker" smell.

I love Country Inn and Suites as a general rule, but this one hits far below the mark.

  • Stayed March 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask rocketman2009 about Country Inn Suites Pensacola W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMANDA R, Front Office Manager at Country Inn Suites Pensacola W, responded to this review
March 20, 2012
Thank you for taking the time to write a review of our hotel on TripAdivsor! We sincerely apologize that your experience here was less than satisfactory. We appreciate any comments or suggestions you may have to improve our property and graciously invite you back to stay so that we may have another opportunity to change any negative opinions you may have about our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elberta, Alabama
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Everything was great, except one”
5 of 5 stars Reviewed January 19, 2012

Have stayed at Country Inn & Suites in a number of places, mostly throughout Florida. This was no different. A quiet King bedroon, non-smoking on the third floor; I was taking a seminar all week and although I was reasonably close to home, I choose to stay here to read, relax, and review notes. I rarely eat breakfast so I didn't even see their free breakfast offerings, but they usually are more than acceptable. The cookies were fantastic; oatmeal raisin, I think. The housekeeping was spotless. Only complaint was that the last time I came through the lobby, neither of the room clerks even acknowledged my "hello."

Room Tip: Park at either end of the building and you can enter or leave easily.
See more room tips
  • Stayed January 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 4 more reviews by pudgy9967 for Pensacola
Ask pudgy9967 about Country Inn Suites Pensacola W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnPensacola, Front Office Manager at Country Inn Suites Pensacola W, responded to this review
February 1, 2012
We greatly appreciate you taking the time to complete TripAdvisor's Survey regarding your recent stay with us. I would like to apologize that you...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn Suites Pensacola W

Also Known As:
Country Inn Suites Pensacola w Hotel
Country Inn Suites Pensacola w Hotel Pensacola
Address: 2607 Wilde Lake Blvd, Pensacola, FL 32526
Region: United States > Florida > Florida Panhandle > Pensacola
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotels in Pensacola
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Welcome to the Country Inn and Suites hotel in West Pensacola, located in the beautiful "City of Five Flags." Our Pensacola hotel is ideally located off I-10, Exit 7 just minutes from the area's most beautiful beaches. In addition, our Pensacola West accommodations offer guests the kind of inviting atmosphere, warm hospitality and thoughtful services that are sure to please both business and leisure travelers, like Free High-Speed Internet access, a Fitness Center and Indoor Pool and Spa. Make your reservations today and see what makes the Country Inn & Suites among the best hotels in Pensacola, Florida. ... more   less 
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