My family and I just came back from vacation in Pensacola and we stayed at this hotel. This was the ideal setup for a mother of three traveling with a husband, three kids and a sister. The staff was OUTSTANDING and there was nothing that we needed that they didn't quickly respond to. The rooms are quaint and clean and there is complimentary coffee in the lobby 24-hrs a day. I don't have any complaints and look forward to staying here again. In fact, when I travel to other cities, I will check to see if they have TownePlace Suites (we don't have one in Nashville).

The staff was great. They were so friendly and accommodating. The "in-a-pinch" market was nice to have but the breakfast was seriously lacking. Bananas and tiny boxes of cereal.... not that great. The rooms were so dirty I couldn't believe it. We switched rooms a couple times and each room was filthy. The first room had garbage left in the trash can and when I pulled the coffee cups out in the morning, there was dried leftover coffee in the bottoms of the cups and the bowls were dirty. The room we stayed in the longest had rotten avocados left in the fridge that made the whole room stink, the couch and chairs were ripped and stained. When I pulled out the sofa bed the mattress looked like a hobo had donated it and the sheets that were in the closet to put on the pull-out bed had a bunch of little hairs all over it, like a dog had been sleeping on them. They obviously hadn't been washed. We also found a dirty t-shirt, a baby's pacifier and a cheese wrapper stuck between the night stand and the bed. The pool was really gross - lots of dead bugs and leaves floating in it and when i stuck my hand in and pulled it out my hand was covered in lots of long hair that wasn't mine... barf. We will not be staying there again.

nothing fancy but superb staff and great value...simple nice room, plenty of parking

Wow. You would think Pensacola was a fancy city with the other marriotts and Hilton's laughing at me for asking the gov rate. Why do I care it's June? I still have to work so thank you for a clean room and honoring the gov rate when everyone else didn't seem to care