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“Wow tiny rooms for your money” 4 of 5 stars
Review of TownePlace Suites Pensacola

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TownePlace Suites Pensacola
2.5 of 5 Hotel   |   481 Creighton Road, Pensacola, FL 32504   |  
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Free Parking
Ranked #11 of 60 hotels in Pensacola
APOPKA
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
“Wow tiny rooms for your money”
4 of 5 stars Reviewed November 16, 2012 via mobile

The town suite place by Marriott was not what I expected it to be it is a very different kind of place than the residence inn that is also a Marriott hotel the town suites rooms are much smaller and not as nice they are ok if you are just staying for one night but if you are staying for a few days you might want to consider staying at the residence inn you will have more accommodations at the residence inn than at town suites but all in all this place is ok

  • Stayed October 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tpspensacola, General Manager at TownePlace Suites Pensacola, responded to this review, November 27, 2012
Hello!

I want to personally thank you for choosing us on your recent trip to Pensacola! I am so happy to hear the location was good and overall our place was okay.
I do understand you felt the residence inn had more room and they are a sister property that do have more options than us.
Next time you are in the area, please stop by as I would like to show you some of the other room options we offer as all of our rooms come in different sizes, and I am sure they will be a better size to fit your needs!
Thanks again for staying with us and I do hope you try us again in the future!

Happy Holidays
Becky DeCesare
General Manager
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101 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Nashville, TN
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 19, 2012

My family and I just came back from vacation in Pensacola and we stayed at this hotel. This was the ideal setup for a mother of three traveling with a husband, three kids and a sister. The staff was OUTSTANDING and there was nothing that we needed that they didn't quickly respond to. The rooms are quaint and clean and there is complimentary coffee in the lobby 24-hrs a day. I don't have any complaints and look forward to staying here again. In fact, when I travel to other cities, I will check to see if they have TownePlace Suites (we don't have one in Nashville).

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tpspensacola, General Manager at TownePlace Suites Pensacola, responded to this review, July 30, 2012
Hello and thank you so much for staying with us and filling out this wonderful review for us! We do hope we get to see you again in the future! Oh and I told the brand to hurry and put one of us in Nashville!

Becky
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Winder, Georgia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 29, 2012

The staff was great. They were so friendly and accommodating. The "in-a-pinch" market was nice to have but the breakfast was seriously lacking. Bananas and tiny boxes of cereal.... not that great. The rooms were so dirty I couldn't believe it. We switched rooms a couple times and each room was filthy. The first room had garbage left in the trash can and when I pulled the coffee cups out in the morning, there was dried leftover coffee in the bottoms of the cups and the bowls were dirty. The room we stayed in the longest had rotten avocados left in the fridge that made the whole room stink, the couch and chairs were ripped and stained. When I pulled out the sofa bed the mattress looked like a hobo had donated it and the sheets that were in the closet to put on the pull-out bed had a bunch of little hairs all over it, like a dog had been sleeping on them. They obviously hadn't been washed. We also found a dirty t-shirt, a baby's pacifier and a cheese wrapper stuck between the night stand and the bed. The pool was really gross - lots of dead bugs and leaves floating in it and when i stuck my hand in and pulled it out my hand was covered in lots of long hair that wasn't mine... barf. We will not be staying there again.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tpspensacola, General Manager at TownePlace Suites Pensacola, responded to this review, July 30, 2012
Hello!

Just want to say thank you for filling this out! I am so glad to hear we treated you right, but sad to hear we dropped the ball on the room cleanliness. I have shared this with the staff as we are always finding ways to improve ourselves!

Thank you again and we hope to see you again!

Becky Camarillo
General Manager
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Merritt Island, Florida
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 24, 2012

nothing fancy but superb staff and great value...simple nice room, plenty of parking

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at TownePlace Suites Pensacola, responded to this review, June 25, 2012
Steve, thank you for your generous words of compliments, we look forward to having you again soon!

Becky Camarillo
General Manager
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birmingham
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 21, 2012

Wow. You would think Pensacola was a fancy city with the other marriotts and Hilton's laughing at me for asking the gov rate. Why do I care it's June? I still have to work so thank you for a clean room and honoring the gov rate when everyone else didn't seem to care

  • Stayed June 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at TownePlace Suites Pensacola, responded to this review, June 25, 2012
Hello! I just want to thank you for your review and yes, the government rate is always honored at our property! We look forward to seeing you in the future!

Becky Camarillo
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
AR
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed June 15, 2012

This sentence sums this place up: If you like to smoke, breathe smoke and be around smoke and if you love big dogs, this place is for you. This is non-smoking property, supposedly, yet there were people on both sides of my room smoking and across the hall. Someone had been smoking in my room before I came into it. I don't have anything good to say about this place. The rooms are tiny, it isn't the "nicest" place to stay in Pensacola, far from it, try Homewood Suites by Hilton or Hampton Inn by the mall. We usually stay at Marriott's but this place is a disgrace to the Marriott name. I had to wait 15 minutes to check in and the girl behind the desk wasn't eager to please me, at all. I asked to be upgraded and she scoffed at me for assuming I could have such an option. Since this place is a long term stay property, people had their animals with them but huge dogs were at every turn. Everything about this place reeks, literally.

  • Stayed June 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tpspensacola, General Manager at TownePlace Suites Pensacola, responded to this review, June 20, 2012
Hello and thank you for choosing us on your recent trip to beautiful Pensacola, FL!

I just want to apologize for the poor behavior you got at the front desk. I have taken this to the team to learn how we can better help our guests.

I do understand that other guests may have been smoking in their room and just so you know, that is a $250 fine that we charge guests that do not follow the rules.

As far as the other guests pets here, yes we do accept pets and not many hotels do so we tend to have a lot as many of our guests our here for ahwile and make this their second home.

Should you ever be back in the area, I do hope you will try us again.

Please call or email directly if you have any questions!

Becky Camarillo
General Manager
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Atlanta, Georgia
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 13, 2012

We drove in from Atlanta and was told the hotel was 4 miles from the beach, which turned out to be totally false. It atually takes 15-20 minutes depending on bridge traffic. Other than that, we had a great stay and the room was excellent. The staff was just ok. We have high expectations for friendliness and attention.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tpspensacola, General Manager at TownePlace Suites Pensacola, responded to this review, June 20, 2012
Hello!

Thanks for staying with us while in Pensacola!

I am glad to hear you had a great stay and the room was excellent!

I am sorry to hear that the staff was just okay and someone said we are only 4 miles from the beach! As you know we are not, we are 14 miles actually. I am sorry you were told wrong information!

If you are ever in Pensacola again, I hope you choose us again for your lodging needs!

Becky Camarillo
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about TownePlace Suites Pensacola

Address: 481 Creighton Road, Pensacola, FL 32504
Phone Number:
Location: United States > Florida > Florida Panhandle > Pensacola
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Pensacola
#9 Family Hotel in Pensacola
#12 Business Hotel in Pensacola
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Pensacola 2.5*
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Also Known As:
Towneplace Suites Pensacola Hotel Pensacola
Pensacola Towneplace Suites

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