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“Great room, but far from beach” 4 of 5 stars
Review of TownePlace Suites Pensacola

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TownePlace Suites Pensacola
2.5 of 5 Hotel   |   481 Creighton Road, Pensacola, FL 32504   |  
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Ranked #9 of 61 Hotels in Pensacola
Atlanta, Georgia
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Great room, but far from beach”
4 of 5 stars Reviewed June 13, 2012

We drove in from Atlanta and was told the hotel was 4 miles from the beach, which turned out to be totally false. It atually takes 15-20 minutes depending on bridge traffic. Other than that, we had a great stay and the room was excellent. The staff was just ok. We have high expectations for friendliness and attention.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tpspensacola, General Manager at TownePlace Suites Pensacola, responded to this review, June 20, 2012
Hello!

Thanks for staying with us while in Pensacola!

I am glad to hear you had a great stay and the room was excellent!

I am sorry to hear that the staff was just okay and someone said we are only 4 miles from the beach! As you know we are not, we are 14 miles actually. I am sorry you were told wrong information!

If you are ever in Pensacola again, I hope you choose us again for your lodging needs!

Becky Camarillo
General Manager
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120 reviews from our community

Traveler rating
    65
    33
    9
    10
    3
See reviews for
41
25
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29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Weatherford, Texas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 31, 2012

This is the smallest hotel room I've been in recently, and they have the audacity to call this a suite? Technically, I guess it has all the requirements: bed, couch, TV, stove, refridgerator. However it is all crammed into what should be a SMALL hotel room. You can't walk around the bed when the sofa is pulled out to be a bed.
I will give them credit, it appears to be clean. We specifically asked for a new hotel.....if this was built in 2008, as they claimed, then it has been a poor quality building. If it wasn't late at night when we checked in, I would have gone somewhere else.
I have no idea who these people are writing the glowing reviews for this hotel-----must be employees paid to write them. Seriously.

Room Tip: If you have a problem with small, confined places, don't stay here.
See more room tips
  • Stayed May 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tpspensacola, General Manager at TownePlace Suites Pensacola, responded to this review, June 20, 2012
Hello!

I just wanted to thank you for staying with us.

I am glad you found your room clean!

I am sorry you felt our studio rooms were small. I am not sure if you saw our one bedroom or two bedroom suites, but they sound like what you may have needed as they are very spacious rooms.

If you are ever in the area I hope you will give us a second chance!

Thank you!

Becky Camarillo
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 15, 2012

We travel to Pensacola quite frequently and have stayed at dozens of hotels in the area. We decided to give this hotel and try and it completely exceeded my expectations. The hotel was very clean, well maintained and the room, actually a studio suite, had all of the comforts of home. My family was able to stock a few items in our full size fridge and we even made sandwiches for lunch by the pool one day. Employees were very friendly, especially one of the Managers who was pregnant. We plan to travel back to the area in the next few months, and we will be booking another room here!

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tpspensacola, Front Office Manager at TownePlace Suites Pensacola, responded to this review, July 31, 2012
Well thank you very much for this nice review! Hope to see you again in the future!

Johanna Allard
Asst. General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 15, 2012 via mobile

Me and my family came to Pensacola for a little vacation. This hotel worked out great from the warm staff to the convenient location. We all enjoyed are stay and the kids loved the pool.

  • Stayed May 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tpspensacola, General Manager at TownePlace Suites Pensacola, responded to this review, August 1, 2012
Thank you for your kind review. We look forward to seeing you on your next trip and appreciate your loyalty to Marriott!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Fe, New Mexico
Senior Contributor
48 reviews 48 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
190 helpful votes 190 helpful votes
2 of 5 stars Reviewed May 7, 2012

A friend who works for Marriott suggested this place as it accepted pets. I booked through the Marriott website noting we were travelling with two dogs. Upon arrival after a long car travel day, I was greeted warmly by the clerk who noted we were travelling with pets...the lady was friendly enough but I did notice an edgy nervousness about the check in and frankly, I was too tired to care. I did sign the pet policy sheet without taking the 10 minutes to read the fine print. The room was small but clean, basic. We noted the newness of the place and made sure the pets stayed in their crates all nite. We made sure the room was as clean as it would have been if a guest with no pets stayed there.
The next morning the bill under the door detailed a pet cleaning fee charged of 89.68 before tax. I found this to be excessive based on the type of property this was, so I went down to discuss with the manager. As I arrived and asked for the manager another guest, was behind me and said, "good, I want to talk to her too. There is nothing on Marriott's main website about a $100 dollar pet fee."
The manager was surly and argumentative. She stated that the charge would cover the cleaning of the carpets and drapes once we left the room. I cried fowl and accused her of lying. I advised her that I had managed 4 star luxury properties with average rates of $400 a nite, and that it was extremely rare for that kind of cleaning to be done to a room after check out. She didn't reply back so I knew she was stating some rehearsed excuse the ownership had given her. I also said that if I were her with two irate guests in front of her, I would do everything I could to insure their return...not argue flimsy charges. She did take off 1/2 of my charges...but I did let her know I would be calling Marriott and putting this not so flattering review up on Tripadvisor. She didn't seem to care. I will check this place off my list for my twice yearly pass thru Pensacola and stay somewhere else.

  • Stayed April 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tpspensacola, General Manager at TownePlace Suites Pensacola, responded to this review, August 6, 2012
I regret to hear that you were less than pleased with your experience at Pensacola Towneplace Suites... particularly regarding your pet cleaning fee. Our website does state under hotel fact sheet information all the information regarding the $100, non-reundable, pet sanitation fee. We are one of only two pet friendly Marriott hotels in Pensacola and both locations require this fee for this amount. I understand you feel that this fee is excessive; however, we are an extended stay hotel and typically have guests traveling with pets in some of our rooms for weeks at the time which requires the rooms to be deep cleaned after check out, unfortunately the rate is standard even for our short term guests. For this reason all guests are asked to sign the pet letter at check- in that states this information. I do see where you signed this letter at check - in and were given a discounted fee after your concerns were voiced. I wish that the discount would have sufficed your complaint rather than to see it listed on this review, but I appreciate your loyalty to Marriott and respect your managment expericene within the hotel industry and ask that you reconsider the Towneplace Suites brand for your next stay especially in Pensacola.
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Tallahassee
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed April 29, 2012

125 bucks for what they call a suite? It was about the same size as a regular hotel room. This "suite" only had a queen bed and a small sofa pullout. When the sofa was in bed mode it abutted the queen bed and you could not get to the other side of the room. The mattress on the sofa bed was the flimsiest, thinnest and most uncomfortable sofa bed we have encountered. The queen bed sagged and I ended up with backache. There was so much space under the door and the bathroom door I fit my entire hand underneath both, so lots of light washing through at night. The walls were so thin walking down the hallway you could hear what was on each TV in every room you passed. I have never seen such a small space called a lobby. The two computers for free access allowed everyone in this 'lobby' to see your screen - absolutely no privacy from prying eyes to the computer screen. The place was clean, and built 4 years ago it was relatively new, although the desk chair in our room was so beat up as to not only be ugly but it pitched you forward when sitting in it, mighty uncomfortable. The quality of this property reminded me more of a red roof inn or super 8 motel. But 125 a night for so-called suite and the place does not even do breakfast except cereal and coffee "grab and go". TownePlace had a tiny microkitchen with no place to eat in the room. Save your money, go across the street to an older refurbished property but much bigger, with great breakfast, at the Mainstay Suite and get a true suite with King bed, nice sofa bed, true kitchen with eating area.

  • Stayed April 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tpspensacola, General Manager at TownePlace Suites Pensacola, responded to this review, May 4, 2012
Hello and thank you for your feedback!

I want to apologize for your less than par stay. I understand the space in the rooms was not adequate in size and comfort and you experienced noise while here. I am sorry to hear you did not enjoy your stay with us and will share this with the staff so we can improve and make it a better place to stay.

I do hope that if you find yourself traveling to the Pensacola area again, that you will personally contact me and give us another chance. I do hope we get to see you stay with us once again! If you have any further questions, please feel free to email me directly at becky.camarillo@marriott.com


Becky Camarillo
General Manager
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Miami
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed April 6, 2012 via mobile

Very expensive for what you get. Compared to other similar hotels this one doesn't have an adequate room space for longterm stays, the kichenette is very small and badly designed, what is the point of being able to cook or heat any food if you dont have adequate ventilation, the windows only open few inches not allowing for any air exchage. The TV is in an ackward position, you are not able to see the whole TV screen from bed since its behind the bathroom wall. They offer a very limited breakfast, and their free all day coffe is always cold and never replaced. I would look for other options around until they fix this issues because is a new property with potential if changed.

  • Stayed April 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tpspensacola, General Manager at TownePlace Suites Pensacola, responded to this review, April 10, 2012
Hello!

I want to first thank you for choosing us while you were in Pensacola, FL!

You mentioned the space was not adequate and the kitchen was less than you expected. I am sorry and it looks like you were in one of the smaller rooms, had I knows while you were here i would have made sure you got a room with a larger stove and oven.
The TV, I agree, is in an akward location if you want to lay down in the bed. It is something we have been trying to fix.
I do wish we could offer more of an actual breakfast, but good news is, that is also in the works! I do wish it was here now too!
last, I am sorry you had cold coffee! I have addressed this with the staff and this should not happen again.
I do hope that if you find yourself traveling to the Pensacola area again, that you will personally contact me and give us another chance. I do hope we get to see you stay with us once again! If you have any further questions, please feel free to email me directly at becky.camarillo@marriott.com

Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Pensacola

Address: 481 Creighton Road, Pensacola, FL 32504
Location: United States > Florida > Florida Panhandle > Pensacola
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Pensacola
#8 Family Hotel in Pensacola
#11 Business Hotel in Pensacola
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Pensacola 2.5*
Number of rooms: 98
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Also Known As:
Towneplace Suites Pensacola Hotel Pensacola
Pensacola Towneplace Suites

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