When we first walked into the suite I was breathless it was beautiful. But looks can be deceiving. Carpet dirty, old coffee dried up in pot. Received no wake up call as requested but just a oh I'm sorry, receive no extra coffee cups nor bath clothes, housekeeping service, bad. Valet parking was great, Thank you.

We visit my parents every 2 to 3 months in Pembroke Pines. We stayed at this hotel for the first time on August 5 through August 8th. The first night we were there, we were woken at 2:30am by a loud party going on which ruined our nights sleep. On the 7th, we were woken by a maid at 8:30am to clean our room with a constant, annoying knocking on our door with a room key.



The worst part of this is that we contacted the front desk and spoke to a ‘Michael’ who said that he would speak his boss Mr. Ferraria about compensating us for this and we never heard back. When we did not hear back, we wrote a note to Mr. Ferraria at the hotel’s front desk before we left the hotel and still never heard back from him.



This is the worst public relations I have ever seen. It shows not only that they do not care about their guest’s satisfaction, but they do not care about the comments made after one's stay, or for that matter if we never come back.

Where to start?
- Welcome was less than welcoming
- Given room with 2 queens instead of the king requested
- Hotel rooms are nothing more than a motel attached to a golf course
- Restaurant facilities are no more than a function room
- Had to request cups at breakfast and make do with warm milk with our cereal
- 'Olympic' size pool is in fact about 20m*10m and not appealing
- But it was cheap.
All the same, would not recommend this badly-managed place to anyone - is another example of a hotel giving an overblown account of itself on the website, and so not living up to expectations.