The location was awesome and I really enjoyed the stay. The one complaint I would like to share was the housekeeping staff. One of the housekeepers (female) and one male entered into my room while I was taking a shower. Here reasoning was to collect dirty towels because the resort was short on towels. I had a female guest in my room and she was in total shock and disbelief to know that someone from housekeeping could just enter into the room and not knock at the door prior to doing so. I am very uncomfortable with this situation and did report the incident to front lobby hotel staff. I am not sure if the incident was reported so I have decided to post it here. The housekeeping staff (female) was extremely rude when I approached her about coming into my room unannounced. The need to gather towels because there is a shortage in the resort is no logical to invade my room. I was staying in a suite so they should have stopped in the living area and not enter my private room. This was extremely disrespectful to me and my guest and also a tramatic experience and I hope that this type of incident does not happen to anyone else. If I had another hotel available, I would have checked out the same day. I prefer to have a refund of my money or a complimentary stay to account for the problem I experienced. I am open to management calling me. My Room #312 during the stay was on July 6th to contact me. You have my information on file and I look forward to hearing from management soon.
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- Also Known As:
- Grand Palms Hotel, Spa And Golf Hotel Pembroke Pines
- Grand Palms Pembroke Pines