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“Watch your bill for charges.” 1 of 5 stars
Review of Holiday Inn Express Pembroke Pines-Sheridan St

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Holiday Inn Express Pembroke Pines-Sheridan St
2.5 of 5 Hotel   |   14651 NW 20th St, Pembroke Pines, FL 33028   |  
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Ranked #2 of 5 Hotels in Pembroke Pines
Live Oak, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Watch your bill for charges.”
1 of 5 stars Reviewed March 18, 2013

The room was adequate and pretty basic for a midline hotel.

The check-in process was a little complicated due to our rooms being paid for by someone else who had not arrived yet, hence we spent quite a bit of time at the front desk working things out and got to interact for quite a while with the desk staff.
My first impression was that these people don't like their job very much. They were straightforward and very business-like and somewhat brusque. I could have closed my eyes and I wouldn't have known if I was checking into a hotel or the county jail.
We were asked for a credit card for "incidentals", I guess since somebody else was paying the bill, so we provided them one. We were then informed of their smoking policy and told that there would be a $500 charge for a "violation" yes, they actually called it a "violation."

Now, I do not smoke but my SO does, he is a very heavy smoker hence all of our belongings do smell of smoke. He is also respectful of the property owners right to regulate smoking on their property. Your house, your rules. He went outside to smoke the whole time we were there, he never did smoke in the room. We stayed there for three nights and pretty much only in the room to sleep.

Now we get the credit card bill and there is a $500 charge for smoking in the room. We are in the process of disputing it now. I would be very wary of this hotel. We won't be using it again.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Pembroke Pines-Sheridan St, responded to this review, July 10, 2013
Dear gpepin,

First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back to Pembroke Pines, FL.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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97 reviews from our community

Traveler rating
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    40
    8
    5
    6
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38
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed March 4, 2013

We found the hotel and room very clean, high quality bedding and very comfortable. The staff was very helpful in suggesting where to eat and even provided us with a corkscrew. This was a perfect location close to the Miami Airporti. Thanks we would highly recommend.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, Costa Rica
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
Reviews in 24 cities Reviews in 24 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 20, 2013

I chose this place, because its location was convenient, close to malls, to stores, restaurants, 30 mins from airport, etc...
Internet is so slow in this hotel, no matter which device you use to connect..
Breakfast is ok, I have been in other Holiday Hotels, and they have better breakfast..
Customer service is not the best, front desk employees may not be as friendly as I want them to be...
Rooms are clean...

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auburn, Michigan
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed February 11, 2013

The hotel is clean, comfortable, and the staff is very friendly. We were just stopping in for the night February 3, 2013. We would stay here again. We enjoyed going to the Whole Foods Market just up the road for some wonderful treats.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed February 10, 2013

We had a very nice bedroom, with all the amenities you may want, 2 comfortable beds -because they did not have any room available with king size bed, but this worked very good for us-, nice bathroom, a little sofa. Very clean, nice view and good service. The only downside would be that each time you turn on the light of the bathroom the fan is on too and is very noisy. It would be better if the light and the fan have separated switches, I guess...

They serve breakfast.

Room Tip: The higher the floor, the better view you will have so you can appreciate more the beautiful surroun...
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Murfreesboro, TN
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 1, 2013

The hotel was clean, bedding above average, and personnel was extremely friendly and helpful. A little overpriced for the area but a good place to stay. The day manager was a lady who never lost her smile and looked for ways to help. The location to I-75 is perfect with easy access on and off the interstate.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Top Contributor
59 reviews 59 reviews
15 hotel reviews
Reviews in 33 cities Reviews in 33 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed January 28, 2013

The hotel was well maintained. The breakfast was the best we have had at a Holiday Inn Express, thanks to Emily the staff person there. The food is always the same at holiday inn express so you know wht to expect. At this hotel, the breakfast area was sparklingly clean and Emily made sure that tables were ready after hotel guests left them a mess. The rooms was clean and large. However, this Holiday Inn Express culd learn from others and have a soap dish in the bathroom. The rooms were cleaned adequately but both days we were out in the morning and room was not cleaned until we requestedin the late afternoon. Next time, I would reques ttha tthe room be made up when leaving in the morning. All in all a great room for a very reasonable price.We did spend time at the pool. I twas lovely and well maintained however, the hotel is next to an Audi dealer. The workers yell back and forth and the radio is loud, so bring your headphones to the pool.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Pembroke Pines-Sheridan St

Address: 14651 NW 20th St, Pembroke Pines, FL 33028
Phone Number:
Location: United States > Florida > Pembroke Pines
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Pembroke Pines
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Pembroke Pines-Sheridan St 2.5*
Number of rooms: 110
Official Description (provided by the hotel):
Our brand new Ft. Lauderdale area all-suite hotel offers premium amenities. Enjoy comfort at the Holiday Inn Express Hotel & Suites of Pembroke Pines, FL near Ft. Lauderdale. We're only 13 miles from Fort Lauderdale International Airport (FLL). Vacationing families will love staying at our all-suite hotel in Pembroke Pines, located just off I-75 with easy access to numerous local attractions. Nearby sights and activities include Dolphins/Marlins Stadium, Calder Race Course, shopping at the Sawgrass Mills Outlet Mall and the Hard Rock Casino. Other attractions in close proximity include C.B. Smith Park, downtown Fort Lauderdale and the breathtaking Flamingo Gardens. Business travelers looking for lodging near Fort Lauderdale will be impressed by the convenience of our Pembroke Pines hotel. Situated in a suburban area outside Ft. Lauderdale, the hotel offers close proximity to companies such as Lucent Technologies headquarters, Carnival Cruise Lines corporate headquarters, the Nissan Training Facility, American Express, & the Cleveland Clinic Hospital. In addition, we provide a business center with fax, copier, printer and free high-speed Internet access to keep you in touch. While staying at our Pembroke Pines hotel, enjoy amenities like an outdoor pool & Jacuzzi, 24-hour fitness center and a free hot breakfast bar. The Holiday Inn Express hotel near Fort Lauderdale is the smart choice for every traveler. ... more   less 
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Also Known As:
Holiday Inn Express Pembroke Pines-Sheridan St Hotel Pembroke Pines
Holiday Inn Pembroke Pines

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