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“Excellent Hotel , Great Staff” 5 of 5 stars
Review of Holiday Inn Express Pembroke Pines-Sheridan St

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Holiday Inn Express Pembroke Pines-Sheridan St
2.5 of 5 Hotel   |   14651 NW 20th St, Pembroke Pines, FL 33028   |  
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Ranked #2 of 5 hotels in Pembroke Pines
Lakeland, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Excellent Hotel , Great Staff”
5 of 5 stars Reviewed October 8, 2012

The Staff are very kind and courteous, always smiling and willing to help with every need. I consider this hotel my home away from home. I am greeted by my name with a smile every time I walk through the doors. Very clean establishment. I highly recommend it !!!

Room Tip: All the rooms are excellent.
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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91 people have reviewed this hotel

Traveler rating
    37
    36
    7
    5
    6
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36
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Princeton, New Jersey
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
Reviews in 23 cities Reviews in 23 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 11, 2012

The beds were comfortable, the rooms were clean, the pool was great! The front desk staff was not very friendly nor very helpful, but maybe they were having off days when we visited. Overall, I would recommend this hotel to anyone staying in the Pembroke Pines area.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carmel, Indiana
Top Contributor
106 reviews 106 reviews
21 hotel reviews
Reviews in 58 cities Reviews in 58 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed June 22, 2012

This is the usual business hotel location next to the highway but it served very for my family when we need to visit some family. The pool was clean and we had it all to ourselves. Breakfast was limited but we all found something we liked. They kept is very clean which is always a big plus. The pancake printer was fun and not to be missed.

Room Tip: we were on second, easy access to stairs and quiet.
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  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed May 30, 2012

As a family we have stayed at this hotel multiple times and until this particular stay had been treated well. We stayed 2 nights over the Christmas holiday for a soccer tournament. Originally the reservation was made for 3 nights but when schedules came out I, along with 12 or so other families, altered my reservation for 2 nights. During my stay I made a point of asking the supervisor to double check my reservation, making sure there would be no billing issues, as a few other parents had heard they might try billing for 3 nights. After the stay I was billed for 3 nights on my credit card, at which time I called the hotel 10+ times(with no return calls beign made by the staff) to rectify the situation. Management was not willing to credit my account thus I had to fight the charge. Such treathment is extremely unfortunate but does reveal a lot about management and how much they care about repeat business.

  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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, Guest Relations Manager at Holiday Inn Express Pembroke Pines-Sheridan St, responded to this review, July 11, 2012
Dear macca28,

Thank you for your review regarding your recent stay at Holiday Inn Express Pembroke Pines-Sheridan St, FL. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Bon V.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maplewood NJ
Top Contributor
61 reviews 61 reviews
7 hotel reviews
Reviews in 22 cities Reviews in 22 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed May 29, 2012

Spent 5 nights here. Room was clean and beds were comfy. Came with a breakfast buffet that was serviceable but lacking in variety. You get tired of eating the same thing day in and day out. It did have what we called a 'pancake printer' - a machine about the size of a printer - that made pancakes. Kewl! There's a pool, a fitness room and a business center.
Pros: clean & comfy; free wifi; very friendly staff. Non-smoking hotel.
Cons: not much. Would prefer a TV that told you what you were watching.

Room Tip: Like rooms on top floor - quiet all around.
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  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naples, Florida
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed May 15, 2012

I stayed here with my husband. Check-in was a breeze and there was a lot of parking. The rooms were good but nothing great. The bed was ok. There is not a whole lot near here.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 10, 2012

We spent three nights at this hotel while attending a family reunion in nearby Southwest Ranches. We stayed at this hotel several times in the past few years and always had a good experience. On our last visit to the area (in Dec 2011) we stayed at the Hampton Inn next door, which was nice, but the rooms at the Holiday Inn Express are far superior. Our room was large, immaculate, and very the beds were very comfortable. The pillow cases were labeled soft and firm and the linens were nice. Having a small sofa in the room to sit and have an evening coffee(supplied by the hotel) made the room feel homey. The breakfast choices were good and the staff worked hard to keep the area clean. The next time we visit family in this part of Florida this will be the place we choose to stay.

Room Tip: We asked, and received, a room far from the elevator.
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  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Pembroke Pines-Sheridan St

Address: 14651 NW 20th St, Pembroke Pines, FL 33028
Phone Number:
Location: United States > Florida > Pembroke Pines
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 hotels in Pembroke Pines
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Pembroke Pines-Sheridan St 2.5*
Official Description (provided by the hotel):
Our brand new Ft. Lauderdale area all-suite hotel offers premium amenities. Enjoy comfort at the Holiday Inn Express Hotel & Suites of Pembroke Pines, FL near Ft. Lauderdale. We're only 13 miles from Fort Lauderdale International Airport (FLL). Vacationing families will love staying at our all-suite hotel in Pembroke Pines, located just off I-75 with easy access to numerous local attractions. Nearby sights and activities include Dolphins/Marlins Stadium, Calder Race Course, shopping at the Sawgrass Mills Outlet Mall and the Hard Rock Casino. Other attractions in close proximity include C.B. Smith Park, downtown Fort Lauderdale and the breathtaking Flamingo Gardens. Business travelers looking for lodging near Fort Lauderdale will be impressed by the convenience of our Pembroke Pines hotel. Situated in a suburban area outside Ft. Lauderdale, the hotel offers close proximity to companies such as Lucent Technologies headquarters, Carnival Cruise Lines corporate headquarters, the Nissan Training Facility, American Express, & the Cleveland Clinic Hospital. In addition, we provide a business center with fax, copier, printer and free high-speed Internet access to keep you in touch. While staying at our Pembroke Pines hotel, enjoy amenities like an outdoor pool & Jacuzzi, 24-hour fitness center and a free hot breakfast bar. The Holiday Inn Express hotel near Fort Lauderdale is the smart choice for every traveler. ... more   less 
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Also Known As:
Holiday Inn Express Pembroke Pines-Sheridan St Hotel Pembroke Pines
Holiday Inn Pembroke Pines

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