As a family we have stayed at this hotel multiple times and until this particular stay had been treated well. We stayed 2 nights over the Christmas holiday for a soccer tournament. Originally the reservation was made for 3 nights but when schedules came out I, along with 12 or so other families, altered my reservation for 2 nights. During my stay I made a point of asking the supervisor to double check my reservation, making sure there would be no billing issues, as a few other parents had heard they might try billing for 3 nights. After the stay I was billed for 3 nights on my credit card, at which time I called the hotel 10+ times(with no return calls beign made by the staff) to rectify the situation. Management was not willing to credit my account thus I had to fight the charge. Such treathment is extremely unfortunate but does reveal a lot about management and how much they care about repeat business.
- Official Description (provided by the hotel):
- Our brand new Ft. Lauderdale area all-suite hotel offers premium amenities. Enjoy comfort at the Holiday Inn Express Hotel & Suites of Pembroke Pines, FL near Ft. Lauderdale. We're only 13 miles from Fort Lauderdale International Airport (FLL). Vacationing families will love staying at our all-suite hotel in Pembroke Pines, located just off I-75 with easy access to numerous local attractions. Nearby sights and activities include Dolphins/Marlins Stadium, Calder Race Course, shopping at the Sawgrass Mills Outlet Mall and the Hard Rock Casino. Other attractions in close proximity include C.B. Smith Park, downtown Fort Lauderdale and the breathtaking Flamingo Gardens. Business travelers looking for lodging near Fort Lauderdale will be impressed by the convenience of our Pembroke Pines hotel. Situated in a suburban area outside Ft. Lauderdale, the hotel offers close proximity to companies such as Lucent Technologies headquarters, Carnival Cruise Lines corporate headquarters, the Nissan Training Facility, American Express, & the Cleveland Clinic Hospital. In addition, we provide a business center with fax, copier, printer and free high-speed Internet access to keep you in touch. While staying at our Pembroke Pines hotel, enjoy amenities like an outdoor pool & Jacuzzi, 24-hour fitness center and a free hot breakfast bar. The Holiday Inn Express hotel near Fort Lauderdale is the smart choice for every traveler. ... more less
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- Also Known As:
- Holiday Inn Express Pembroke Pines-Sheridan St Hotel Pembroke Pines
- Holiday Inn Pembroke Pines