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“Beautiful Hotel” 4 of 5 stars
Review of Holiday Inn Resort Panama City Beach

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Holiday Inn Resort Panama City Beach
3.0 of 5 Resort   |   11127 Front Beach Rd, Panama City Beach, FL 32407   |  
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Ranked #1 of 45 Hotels in Panama City Beach
Morrow, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Beautiful Hotel”
4 of 5 stars Reviewed February 2, 2013

We only stayed one night, but the experience was really good! The room was quite large with a full sized refrigerator and a microwave. Having a balcony overlooking the Gulf was awesome. It's a little outdated, but they seem to be working on that. Great location with a gorgeous beach! What more could you ask for?

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phcolvin, Guest Relations Manager at Holiday Inn Resort Panama City Beach, responded to this review, February 8, 2013
Thank you for sharing your experience at our resort on Trip Advisor! We’re so glad to hear that you enjoyed your stay! We’ve been hard at work enhancing our resort to ensure that our guests have an amazing vacation experience when they stay with us, we appreciate your understanding during these exciting enhancements. Thank you for choosing the Holiday Inn Resort, we hope to have you as our guest again soon!

Sunny Regards,
Nicole S.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,642 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (551)
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NC
Top Contributor
113 reviews 113 reviews
25 hotel reviews
Reviews in 39 cities Reviews in 39 cities
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed February 1, 2013

We selected this hotel based upon its recommendations on line and its location directly on the Gulf. We were really disappointed in the entire experience. The room, while large, was just tired, as is the hotel - beach resort for another day. The pool and pool side bar were closed and under construction; notwithstanding this they tacked a $20 resort fee on to our bill. This they removed after some discussion - there were really no 'resort' facilities available. Certainly the view from our room was the best part of the stay.

Room Tip: All rooms seem to look out on the Gulf, so this is probably the best asset of the hotel.
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  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phcolvin, Guest Relations Manager at Holiday Inn Resort Panama City Beach, responded to this review, February 8, 2013
Thank you for sharing your experience at our resort on Trip Advisor! We’re so sorry to hear that you were inconvenienced during your stay by the pool closure. We have been hard at work making some exciting enhancements to our resort and have done our best to choose a time of year that would have the least amount of impact to our guests as during this time of year the weather is not always ideal for enjoying the pools. We are excited to report that our pools are back open and with the wonderful enhancements that we’ve made the pool deck is now better than ever. Thank you for choosing the Holiday Inn Resort, we hope you enjoyed your visit to Panama City Beach!

Kindly,
Nicole S.
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Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 1, 2013 via mobile

Just passing thru and only stayed one nite. Glad for that. We got a good rate, but not as good as they make it sound, because they add a 23 dollar fee just to make the so called rate look better. The room was pretty beat up and the mattress less than desirable. Not a "comfy" hotel. Neither of us slept well. Would choose different next time. However, the staff was very friendly, but sometimes that's not enough.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Resort Panama City Beach, responded to this review, July 17, 2013
Dear Jaciann,

We appreciate you taking the time to share your feedback regarding your stay with us.We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I am sorry our hotel did not live up to your expectations and regret you were not satisfied with the conditions of the room you received. Though we would prefer you had a better experience at our hotel, we would like to thank you for sharing your thoughts and we hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Connie D
Case Manager
IHGCare
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Atlanta, GA
Top Contributor
54 reviews 54 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed January 28, 2013

I will start off by saying that this hotel has very nice beachfront views (all rooms) and is located right on the main beach strip in Panama City Beach. However, there were several things that irked me a bit about our stay.

First of all, upon check in I was assigned a room that was either occupied or had not been cleaned. There were used towels, sheets thrown everywhere etc. I was very startled as I thought maybe I had walked in on someone or something sinister was going on. My husband and I immediately fled back to the lobby to alert the front desk. They did apologize but this just left a bad taste in my mouth about the hotel. I was given a few more drinks, breakfast, and a higher floor room for the mishap.

Overall, the staff was friendly and helpful from the front desk to waitresses and bartender. There are resort fees each day for this hotel which were $22.95/day during my stay which would have been fine during peak season, but my visit was last week in off season in the dead of January and the pool is currently under construction. Due to it being off-season and the pool under construction I would expect the resort fees to either be reduced or waived as you can not get full use of all the amenities at this time. There is another pool/jacuzzi which is a nice size not as big as the main pool that is currently open.

The grounds are pretty nice and I'm sure during peak season you can use more of the amenities and the resort fee would be worth it. Alot of the option rates do include breakfast and two drinks from the bar. Rates are very resonable during this time of the year.

Housekeeping is very spotty, not good at all really obviously if I was given a room that was supposedly clean. A few days during our stay some things were cleaned, other days not. Iron/ironing board left out and iron left on (had forgotten to turn off) plugged in and also a cup I had out the night before had not been thrown out at all. The carpeting between the two beds was stained. Majority of the floor is hardwood like tile though. The matresses may be getting a bit old as there a little squeky. All rooms have a beachfront view and double beds. There are no queen/king options. Also, all rooms have two vanities with sinks in each room. There is one in the bathroom and one by the door. So it's convenient for two people getting ready at the same time. Each room has a full size fridge, microwave, and flat screen TV. There's a balcony with two chairs that overlooks the beach and resort.

There are a few parking spaces in the front of the hotel if available, but majority of the parking is across the street. There is a little shuttle golf cart that can take you across the street to the hotel which is much safer than crossing the street on foot. I also think you can use the golf carts for personal use around town. There are usually some type of refreshments such as water, tea, small snacks which comes in handy when heading out for the day. Front desk will give you parking passes for your car that you hang in the rear view mirror. The hotel has 14 floors with an awesome view.

Overall, not a horribly bad hotel but I was too impressed either. Not sure if I would stay again the next time I'm in Panama City.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Resort Panama City Beach, responded to this review, July 17, 2013
Dear ATLGAPeach,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff and the view.

However, We’re sorry we fell below your expectation regarding housekeeping and the carpet condition. We will address these point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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Plant city
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 26, 2013

My team and I travel throughout Florida. On jan 16 we stayed at this property. I want the management to know that Kim Shedd, part of the restaurant staff took care of us and provided excellent attention during our morning breakfast. Thanks and we look forward to the opportunity to visit your property again

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phcolvin, Guest Relations Manager at Holiday Inn Resort Panama City Beach, responded to this review, January 29, 2013
Thank you for sharing your experience with our resort on Trip Advisor! We’re so glad that you and your team enjoyed your stay at our resort! It’s great to hear that our team was able to enhance your stay and provided the superior level of service we strive for. I will make sure that Kim’s supervisor sees your kind words! We look forward to having you as our guest again soon; Thank you for choosing the Holiday Inn Resort!

Kindly,
Nicole S.
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ranger
Senior Contributor
25 reviews 25 reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 25, 2013

This hotel is nice enough, but stay away during summer if you want any kind of peace and quiet. My family and I visited during August, and the pool was so crowded it was hard to see the water. The noise from the pool was so loud that we could hear it 10 stories up with the bacony door shut! Stay away fron Panama City Beach if you can't go in off season. I couldn't wait to get away to a beach that was truly peaceful and quiet - where you could hear the waves - not constant loud music, and people yelling!

Room Tip: We were put in a handicap room - make sure you don't get one of these unless you need it! Stay a...
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  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phcolvin, Guest Relations Manager at Holiday Inn Resort Panama City Beach, responded to this review, January 29, 2013
Thank you for sharing your experience with our resort on Trip Advisor! We’re so sorry to hear that you did not enjoy your summertime stay as much as a stay during another time of year. With all the excitement and energy that summertime brings our resort is bustling with activity, but once schools are all back in session, our resort does quiet down quite a bit. During the spring, fall, and winter seasons we still have activities and entertainment, it’s just not as lively of a feel around the resort; spring, fall, and winter are all much more peaceful in Panama City Beach as a whole. We hope you’ll give our resort another try during a more relaxed time of year; thank you for choosing the Holiday Inn Resort.
Sunny Regards,
Nicole S.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auburn, California, United States
Senior Contributor
48 reviews 48 reviews
15 hotel reviews
Reviews in 34 cities Reviews in 34 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 25, 2013

We recently stayed at the Holiday Inn Resort in Panama City Beach and throughly enjoyed our stay. All rooms face the ocean and have spectacular views, have a full fridge and microwave. It was off season, but we enjoyed our walk in the beach, complimentary drinks, and very much liked the breakfast we had in the dining room before checking out. The hotel is decorated nicely and was a very good value for the price. The staff was very friendly and eager to serve. We would gladly repeat our stay if we visited Panama City Beach in the future.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phcolvin, Guest Relations Manager at Holiday Inn Resort Panama City Beach, responded to this review, January 29, 2013
Thank you for sharing your experience with our resort on Trip Advisor! We’re so glad you enjoyed your stay with us! It’s great to hear that you were so many of the amenities our resort has to offer! It’s great to hear that you’ll come back to visit us next time you travel to Panama City Beach! Thank you for choosing the Holiday Inn Resort; we look forward to having you as our guest again soon!
Kindly,
Nicole S.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Resort Panama City Beach

Address: 11127 Front Beach Rd, Panama City Beach, FL 32407
Phone Number:
Location: United States > Florida > Florida Panhandle > Panama City Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Panama City Beach
#1 Romantic Hotel in Panama City Beach
#1 Family Hotel in Panama City Beach
#1 Business Hotel in Panama City Beach
#1 Top resorts Hotel in Panama City Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Resort Panama City Beach 3*
Number of rooms: 341
Official Description (provided by the hotel):
Rediscover southern hospitality in a Polynesian Paradise on the sugar-white sands of the Gulf coast - welcome to the Holiday Inn Resort. For those who crave adventure we offer seasonal entertainment, activities, dive-in movies, water-playground, cascading waterfall pool, oversized hot tub and a game room. With our hotel's prime location, guests enjoy being minutes from area attractions and Pier Park Shopping but it is truly the experience that sets us apart from anyplace on Panama City Beach. ... more   less 
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Also Known As:
Holiday Inn Resort Panama City Beach Hotel Panama City Beach
Holiday Inn Panama City Beach
Panama City Beach Holiday Inn

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