We stayed at Pinnacle Port in Penthouse 21 on July 20th-28th of 2013. We rented thru a man off of VRBO, this was the worst vacation we have ever had, and you can see by my past reviews how gracious and honest I am when reviewing, we are laid back and always try to have a good time but this was a nightmare.
When arriving to the condo, there was a heavy smoke odor throughout. We are a non smoking family and it was extremely obvious the condo has indeed been smoked in. It is listed as non smoking! All of the linens were musty and sour smelling. We had not imagined spending our first night of vacation washing all bed linens and towels. We also had to go to the store and buy bleach cleaner for all of the bathrooms. The upstairs guest bath had black mold all throughout the shower and even on the ceilling, and there were what appeared to be blood smears on the master bath door. and a red/brown bloody looking bathmat was left under the sink.The next morning we contacted the owner whom was combative and insisted that the must we smelled was lavender detergent. He refused to come and see the conditions of the condo. The pictures were very deceptive of the condo. The mirrors on the walls of the picture make it look a lot larger than it truly is. The amenities that he offers were nice, but did not overcome the disappointment of the dirty conditions of the condo. The floor was the only clean thing about the condo, I'll give him that. The view was nice as well. We would never stay here ever again. We have stayed all over the US and used VRBO many times and have never had this kind of an experience. One week from our stay when we should have received our 390.00 security deposit back, We were only refunded a small portion of it back, upon calling the owner to ask why, he was again combative and accused us of dirtying his waffle maker that we did not use and breaking his old Computer that was unusable there to start with, we brought our own laptops and tablets with us so his never was needed in the first place. and he charged us for a shelf that was loose on the wall. We are appalled of these accusations and I have pictures and video of how we left the place, much cleaner than it was entered. We tried to stay away from the condo as much as possible and managed to eat out at Dusty's, for the oysters and the Castaways bar by the front of the Carillon entrance. Those are very nice places. We liked the pool, however I have a DSLR camera and was taking pictures of my son by the pool, and the lady that worked at the tiki snack bar came out of the door and told me I was unable to take pictures by the pool. I laughed because there were so many other people by the pool with cameras. I thought that was extremely rude. We would never stay here ever again. even if it was free we wouldn't return. This condo is extremely aged and rough around the edges. It is in serious need of attention with black mold and dirty walls. make sure you check out my pictures of this place! Renters beware! Be extremely careful when booking thru private owners.
- Also Known As:
- Pinnacle Port Vacation Rentals Hotel Panama City Beach
- Pinnacle Port Vacation Rentals Hotel
- Official Description (provided by the hotel):
- Pinnacle Port can be found at the West end of Panama City Beach, Florida. Come and enjoy an Emerald Coast vacation you are sure to remember for years to come. From our hundreds of feet of snow white beaches to our beautiful nature bound lake, you'll see why we say "Bring it to the Beach! ... more less