My family and I arrived at this beautiful resort very exited about our stay but that was ruined quickly once we stepped into the atrium. We were ignored for a few minutes while seemed like children behind the front desk laughed and joked about something on a computer screen. Finally I spoke up because we were tired from our long trip and just wanted to settle into our room. A young boy proceeded to help us but acted as though we were inconveniencing him! The nerve of these people! He was very rude and not friendly at all! I had enough and asked for someone in charge. A tall dark haired young lady immediately stepped up from her seat behind the front desk. She and the young man immediately smirked at each other as if it were funny! She proceeded to be just as rude as he was, as if they did not care about guests! I can guarantee with these type of people running this resort, guests will not come back. My family was not treated special like you would expect In a resort as such. When a resort is ran by "rude children" it will not be successful. It is a shame I really had "high hopes" for this place. On a brighter note the room was nice just needed some decor because it was plain and could have been cleaner. The grounds were beautiful.
- Official Description (provided by the hotel):
- This 23 story gulf front luxury resort is loaded with amenities including a full spa, kids club, 13,965 square foot gulf front pool & hot tub, heated indoor pool and hot tub, covered parking on-site, 24 hour front desk check in, health center with fitness equipment, steam room, 2 tiki bars serving food and cocktails, beach activities and rental services, high speed internet access and more. ... more less
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- Also Known As:
- Shores Of Panama By Oaseas Hotel Panama City Beach