I stayed at the Splash resort on 8/30-9/3. I was very excited abut this hotel since it was kid friendly, along with all the beautiful pictures. I was told by reservations that I had the best unit in the west wing.(The Penthouse) $409/night. I didnt mind the price since we had a large party to accomadate a wedding party. However, unit 2006 was horrible. First of all it was very run down!!! The sofas was disgusting and covered with stains and dirt. The sink in the master bath was leaking water all over the floor. They didnt even have a mop in the unit to clean up the water leak. The shower had a dirty old shower rack that was molded and filthy. Some of the lamps didnt work b/c the bulbs were blown. None of the remotes worked properly and one was even missing the batteries and cover. I advised the hotel of the issues. The girl at the front desk made #1,001 excuses on why the unit was in this condition. I was very disappointed. I would have rather stayed at the Ritz for the amount of money I spent there.($2045) I finally spoke with Renee (Mgr) who was very helpful and understanding. She got maintenace to fix all the issues and clean the sofas. She promised me a refund for the first night of my stay along with 10% on each additionial night. Well, I'm still calling and its been two weeks, I'm still waiting for this refund. I feel like she was just saying things to make the situation better at the time, but now she doesn't care about my refund. o yeah, the beach water is filled with seaweed. My kids didnt want to get in the water. SAD!!!!! Please stay away!!!!
- Official Description (provided by the hotel):
- Beachfront condominium waterpark resort. Family oriented and no smoking. ... more less
- Reservation Options:
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- Also Known As:
- Sterling Splash Hotel Panama City Beach
- Splash Resort Panama City Beach