It had been a long time since we had been to Panama City and we were looking for a 3 bedroom condo on the beach that was catered toward kids and this sure looked like the spot. When we first arrived we noticed that there was no luggage carts and we had to wait for one to be returned. Odd that there was a security guard sitting at a table with about 30 Drivers Licenses sitting on that table. Yes, you had to give your drivers license to get a luggage cart.
After waiting 30 minutes or so with 4 children under 8 we get a cart and get to the elevator line. Yes, you have to wait for one of the two elevators on a Saturday like a ride at an amusement park. After another long wait we finally get on an elevator that had a nice baby diaper tossed in the corner in this hot elevator. We get to our room....1401W and the cleaning lady is still in there and the first thing she told us is that "its going to be another hour or so, these folks trashed the place" so we knew that there could be an issue. After a few minutes she came back out and told us she had one room ready that we could put our stuff in and watch tv. (and get that cart back to get our drivers licenses back!) She comes out of the room to inform us that the Bed Comforter in the master bedroom was gone.......not only that, one in another room was also gone! 5 total beds, 2 with no cover. No spares anywhere to be found(or spare pillows for that matter).
The floor in the living room looked like a college frat party had gone on, stuff spilled and just flat out dirty looking to where we didnt want to walk barefoot on it, much less have our baby crawling around on it. The floor mess didnt get any better on the balconies either, stuff spilled out there all over as well as cigarette butts, pigeon poo and a chair that had been destroyed. When we called to complain about all of this, the company told us they would get us 2 comforters, have the carpets and balconies cleaned, and would send us a $100 gift card for the hassles. They did send a carpet cleaner who did a very good job getting that carpet to walk on barefoot level. The bathrooms were ok minus the $5 mildewed shower curtains.
The pools and lazy river were pretty neat and the kids really enjoyed the splash bucket etc. For the most part, the pool areas looked pretty clean. There isnt a ton of chairs out there so you have to get there early to get a chair. The security folks take their job very very serious about the bracelets being worn at the pool. Over and over checking Mothers with little babies and the like for their bracelets and harassing them. Grandparents got the same treatment. We wore ours but if your arm was in the water, they want to see it. The beach area was nice but very crowded and not a lot of room as they have a ton of pay to use chairs out there. $45 a day to get a rental chair! Those chairs took up much of the beach space that was already over crowded.
The $100 gift card that we were promised....they brought it to us....for $50. The bed comforters, never seen or delivered. They did do a good job on cleaning the carpet and one balcony, the other was never touched so we never went out on it.
I decided to read reviews on here(what we should have done before booking) and saw the complaints about the checkout fiasco. During the week the the security is not watching the carts and there are about 30 of them in the parking deck. I guess they are busting the Mom's and Grandma's at the pool that forgot their bracelets. Friday night we decided to get our luggage loaded and at 11pm on Friday night we were hauling luggage along with about half of the other renters. People were irate and it was interesting to see this going on this late at night. There were NO CARTS anywhere. Looks like the folks that have been here multiple times decide to take the carts during the week and stash them in their rooms so on Sat morning to check out. We made 5 trips hauling our luggage from the 14th floor, across the bridge, up two levels in the deck.
At $3200+ for a week?? Flat out unacceptable.
We got a bad room, plain and simple. But the staff didnt make up for it, and the issues with luggage, elevators, pool hassles, and beach space we wont be back.
- Official Description (provided by the hotel):
- Beachfront condominium waterpark resort. Family oriented and no smoking. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, BookIt.com, Hotels.com, Hotwire, Orbitz, Expedia, Travelocity, Low Cost Holidays and Odigeo so you can book your Splash Resort Condominiums reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sterling Splash Hotel Panama City Beach
- Splash Resort Panama City Beach