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“This place is dirty and general manager Renee Mccrain refuses to speak to us about it!” 1 of 5 stars
Review of Splash Resort Condominiums

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Splash Resort Condominiums
3.5 of 5 Condominium   |   17698 Front Beach Road, Panama City Beach, FL 32413 (Formerly Sterling Splash)   |  
Hotel amenities
1 review
4 helpful votes 4 helpful votes
“This place is dirty and general manager Renee Mccrain refuses to speak to us about it!”
1 of 5 stars Reviewed June 7, 2013 via mobile

Check in process was fine. We got there a few hours early and our room wasn't ready but the girl at the desk called when it was. We stayed in the east tower in room 203. It was quite dirty. The carpet was really dirty and old looking. The furniture was old, chipped up, the pillows were gross and old. Washer and dryer were gross and dryer didn't work properly, took over 100 minutes to dry a load. It was also odd that the vanities in the bathroom were so high. Arcade was awful. About 5 out 15 games in the arcade were broken. The website advertises a bowling alley on the property and there is no bowling alley. This is clearly false advertisement. One of the reasons we chose this resort is because our 6 year old is very into bowling. He was so disappointed. The pools were good, kids liked the splash park. I saw cigarette butts around the pool and a man walked by me smoking a cigarette at the pool even though it is a non smoking resort. There is a lot of rust around the property, it is not very well maintained. The guest service is horrible and non existent. You can't get anyone on the phone - period. Even the general manager, Renee McCrain, will not answer the phone or return phone calls. We have tried to get a hold of her for 3 days now with no response at all. We have left 3 messages for her. There is no check out process at all. The check out time is 10:00, we came down at 8:45 and there was no one at the front desk and the gate was locked. You are supposed to turn in your wrist bands or you get charged $5 for each. We were not sure what we were supposed to do with them so I found a security guard who had us write our room number on a piece of paper and leave them on the desk. Other guests were standing around wondering what to do as well. I thought that was unprofessional. Our kids had fun so that was the only saving grace. We will not be returning and would not recommend it to anyone.

  • Stayed June 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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395 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
GA
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 6, 2013

When checking in only 1parking pass per two bedroom, $5.00 for another car. You cannot have an assigned room before arrival. We reserved two rooms for our family traveling together. Rooms were on different floors! They accommodated our needs by providing rooms in the same TOWER thanks... So, take the little ones to wait for an elevator for family time. Not enough silverware, no pantry for food. This is for families so we wanted to put away groceries. (Where?) Elevators are a nightmare. You wait forever with children. Waterpark water is very cold. For what they charge it would be nice to have the water heated for the little ones. I must say though, the resort itself is beautiful and offers the most activities for children.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 6, 2013

Dont ever judge a book by its cover right, so right. We stayed at "Splash" because we have always seen the big amazing water park from the exterior and the kids (8 and 3 yr old ) always say coool. Well just got back from this year's trip, this was by far the worst place we have ever stayed. I couldn't be more disappointed that we wasted our vacation money on this joke "condo" /"resort. We had a great time plunging toilets and tubs on day one just to grt the water to drain in the shower and the toilets to flush. We had 1402e 2br 2ba that had filthy carpets, horrible bedding (itchy and worst sleep ever). My kids were happy at first until I had to pull them out of the pool because I realized what was floating around them was band aids, the stuffing from inside diapers, ciggarette butts and bugs. It was disgusting. Of course there is no manager on site until 9am the next day. .so I got stuck complaining to creep security guy, who just responded with the pools get cleaned in the morning. The staff is a joke. The front desk manager has no customer service skills what so ever. Upon check in we had to wait to be checked in and was forced to hear her conversation 2 ft in front of us with another staff member. She was so immature and rude and that was our red flag. Back to filthy pool, the slide in the in door "water park"had so much mold it was sickening. It was green and caked up. We ended up keeping the kids at various fun parks until ourselves 4 day vaca was finished. Will never stay at splash ever again. And now off to worry land of making sure the kids didnt catch a "splash" of any bacteria infections.

  • Stayed June 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackson, Missouri, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 5, 2013

We rented from VRBO and were VERY pleased with our stay. We arrived at check in time and there were a lot of people coming in but the elevator line moved fairly quick! Lots of complaints of the water being cold in water park area.... its May:) what do you expect!! We had 3,4 and 11 yr old and enjoyed our AM's on the beach while the water in the pool/park area warmed up. The beach was beautiful and the set up was great for any adventures one may want! We were right by the parasail, jet ski, and banana boat rentals!! The condo we stayed in was amazing!! We were on the 6th floor and had 3 bedrooms all with ocean facing balconies! We had a full kitchen and used the gas grills provided from the Splash one night with no worry. We had chairs and an umbrella to take to the beach as well as many awesome ocean and sand toys provided. My 3 year old preferred the splash pad area and lazy river while my 4 year old LOVED the slide and big bucket area!! My 11 year old loved the pools and hot tubs, lots of kids to make friends with. The Sat and Sun we were there they had ToyStory 1 and 2 on in one of the pools to watch while a float!! Kids again LOVED this. They also were able to make Smores for $1.... even better! Daily activities were provided for kids through out the week while we were there as well. We loved the Alvins that was accessible without even crossing the street thanks to the walk way. My 11 year old quickly discovered a discount on the scooped ice cream with a splash bracelet on!! The Tiki Bar at the Splash served decently priced items and even a frozen drink! I was nervous about this trip having read so many terrible reviews but we had an amazing stay! The security that was there never seemed over bearing nor rude. The splash staff all were very helpful and answered my many questions about activities, grill, location etc. The pool did close one day for MAYBE an hour due to having to filter it through, all of the sun screen people wear had clouded the water and it is understandable to be able to see through it in order to have kids swimming in it!! We will for sure be back and cannot wait!!

Room Tip: VRBO 109158 way better than what pics show, huge balconies, rooms, and windows!
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 3, 2013

We spent 5 nights with my parents and my 4 years old son. The one bedroom condo was very nice, decoration was good and it was really comfortable and clean. The dryer is a great thing to have. We were located on te 15th floor and we enjoyed the sunsets and the beach view. The pool was great too, I was particularly happy about the roofed pool with the splash park. The beach is great. I still cannot understand why these resorts don't include the beach service like in other places around the world but the staff was very friendly. Internet worked fine. We really enjoyed our stay and I would stay there again.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Smyrna, GA
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed May 29, 2013

Upon arrival, we waited for our room to be cleaned. When we got into the room, the cleaning lady on her way out told us that the AC was out. We called and maintenance arrived a couple of hours later. He was unable to do anything, so he called his supervisor and left. We proceeded to call every number we could find, only to get nothing out of anybody. The check in staff leaves at 5:00. Even the next day, the front office staff were not able to do anything for us. The manager would not speak to us at all. Sterling Management continually gave us the run around. Security staff were either completely unavailable or useless.

Later in the p.m. of our second day, we were still trying to resolve the AC issue...it was nearly 90 outside so the inside temps were around 82. We were given another room the second day, but believe it or not that room also had an AC out. Finally, early evening of the second day, we were given a room near the top floor that had working AC.

Outside of the AC, the condos are just showing age. Things are broken off here and there and the entire building is not well maintained. However, the biggest issues are the incredibly lack of available and capable management on site or reachable by phone.

The location is great, the kids pool and play area are nice, but the customer service and lack of maintenance are extremely disappointing. Sterling Management has great room for improvement in every facet of their operations at Splash.

Room Tip: Hope that your initial reservation is a room that has working operations, otherwise you are out of l...
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  • Stayed May 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thornton, Colorado
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 27, 2013

Splash is not only updated but very clean and safe!
The 1 bedroom condo we rented off VRBO was very clean and comfortable for our family of 4! The view was breath taking! We enjoyed our meals on the balcony! The guys down on the beach were so helpful! Tip them and they will go out of their way to make sure you are taken care of! Highly recommend renting a unit that includes the beach umbrella service. The water park is very cold and can be intimidating for the little kids. (The water is warmer as the day goes on!) By the end of our trip my 22 month old was having just as much fun as my 6 year old in the water park! It was really nice having the covered hot tub and pool area for the afternoons!
We appreciated that the resort was at the end of town to escape the hustle and bustle of the younger crowds, not too mention the beach area in front of splash was much cleaner. The designers of Splash really included the small details!This is our second stay in PCB, when we come back Splash will be the only resort we stay at! I'm so glad we decided to go the week before Memorial Day! The weather and crowds were perfect! Thank you PCB for another wonderful vacation! Oh, check out Thomas's down the street for fresh doughnuts, Buddy's for fresh sea food, & The Red Brick Oven for great pizza, Sharky's and Pineapple Willy's for a fun lunch on the beach and great drinks!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Splash Resort Condominiums

Address: 17698 Front Beach Road, Panama City Beach, FL 32413 (Formerly Sterling Splash)
Location: United States > Florida > Florida Panhandle > Panama City Beach
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #43 of 78 Specialty Lodging in Panama City Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Splash Resort Condominiums 3.5*
Number of rooms: 276
Official Description (provided by the hotel):
Beachfront condominium waterpark resort. Family oriented and no smoking. ... more   less 
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Also Known As:
Sterling Splash Hotel Panama City Beach
Splash Resort Panama City Beach

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