Upon arrival, we waited for our room to be cleaned. When we got into the room, the cleaning lady on her way out told us that the AC was out. We called and maintenance arrived a couple of hours later. He was unable to do anything, so he called his supervisor and left. We proceeded to call every number we could find, only to get nothing out of anybody. The check in staff leaves at 5:00. Even the next day, the front office staff were not able to do anything for us. The manager would not speak to us at all. Sterling Management continually gave us the run around. Security staff were either completely unavailable or useless.
Later in the p.m. of our second day, we were still trying to resolve the AC issue...it was nearly 90 outside so the inside temps were around 82. We were given another room the second day, but believe it or not that room also had an AC out. Finally, early evening of the second day, we were given a room near the top floor that had working AC.
Outside of the AC, the condos are just showing age. Things are broken off here and there and the entire building is not well maintained. However, the biggest issues are the incredibly lack of available and capable management on site or reachable by phone.
The location is great, the kids pool and play area are nice, but the customer service and lack of maintenance are extremely disappointing. Sterling Management has great room for improvement in every facet of their operations at Splash.
- Official Description (provided by the hotel):
- Beachfront condominium waterpark resort. Family oriented and no smoking. ... more less
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- Also Known As:
- Sterling Splash Hotel Panama City Beach
- Splash Resort Panama City Beach