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“Terrible” 1 of 5 stars
Review of The Reef at Seahaven Beach Resorts

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The Reef at Seahaven Beach Resorts
2.0 of 5 Hotel   |   15013 Front Beach Rd., Panama City Beach, FL 32413 (Formerly Best Value Inn Beach Front Resort)   |  
Hotel amenities
Ranked #42 of 45 Hotels in Panama City Beach
Deatsville, Alabama, United States
2 reviews
1 helpful vote 1 helpful vote
“Terrible”
1 of 5 stars Reviewed July 27, 2013

Think twice before staying at this place, because you will throw out your shoulder trying to open your door because they stick. The mattresses were very lumpy and hard, mold in bathroom, rooms had very bad odor to them. The parking lot shared with Sharky's so if you left in your car to drive somewhere, you were lucky to have a parking space when you got back, unless you parked across the street. The hotel wasn't located close to nothing but Sharky's. This place needed to have a complete overhaul from top to bottom, after staying here, I have decided forget price I'm willing to pay more to have better it's worth it, it was that bad. NASTY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeahavenBeachResorts, Manager at The Reef at Seahaven Beach Resorts, responded to this review, August 30, 2013
Hi Deborah

I am sorry to hear that you did not enjoy your stay. We certainly appreciate your feedback, whether good or bad. We will definitely take a look at the mattresses to see if they do need replaced. In reference to the mold and smell, it sounds as if the air conditioner may have been off prior to your stay and something we definitely need to look into. I would like to hear more about your stay so that I may address the issues specific to your stay. Please contact me at 850.636.6550.

Renee Reyer, AGM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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61 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
Loganville, Georgia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 14, 2013

This hotel is in a great location and has one of the best views of the ocean in Panama City. It's in one of the lowest price ranges, so it's not plush at all, just the basics. The pool is on the street-side of the hotel. You don't get anything fancy. It's just a decent place to stay that's inexpensive and clean and has a great view. Next door to Sharky's restaurant which is a great place to eat beach-front and hear good music. Parking is limited, but additional parking is across the street, very easy to access. The location is convenient to everything on Front Beach road. If you are shopping for a place to stay in this price range, this is a great choice. We would go back.

Room Tip: All the rooms would have a good ocean view except the first floor.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeahavenBeachResorts, Manager at The Reef at Seahaven Beach Resorts, responded to this review, August 30, 2013
Hi!

Just wanted to say thank you for the review. We absolutely love hearing the positive's! Too often we only hear the negative about anything these days. Seahaven Beach Resorts Management & Staff certainly appreciate! Hopefully you will come back to visit us again, if so, please contact me directly so that I can help you with your accommodations. 850.636.6550

Renee Reyer, AGM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed July 12, 2013

It started with us pulling into the property lot to find a young male (20's) vomiting in the parking lot and there were no available parking spaces. The lobby was clean and the front desk staff friendly. I booked the following: “Room Double Room, 2 Double Beds, non-smoking room, Refrigerator & Microwave, Beachside Includes: Free Parking.” Once finding a parking space across the street, we made our way to the room. On the way, we found the male mentioned earlier had vomited along the sidewalk and was still on the stairwell expelling even more. Once making it to our door, I noticed trash strew about in front of the door. Upon entering the room, we were immediately hit with the smell of cigarette smoke and a 2” long Palmetto Bug running across the floor. The room had very dirty grout (Tile) and the carpet was dirty and “tacky” to the touch. When the bedspread was pulled back, we saw stained sheets and dried vomit on the side of the mattress. The extra blankets were very stained and dirty. Desk Staff had no other rooms available and refused to refund our money. The nighttime maintenance lady responded, cleaned the mattress, and sprayed an air freshener that masked the cigarette odor for about 20 minutes. Asthmatic son slept with a shirt over his head. Absolutely no cellular or wireless service available in the room. Wife complained to desk staff in morning when we checked out and we did not get a call from management as promised. We Will never stay again and will NOT recommend ANYONE stay here. ***Very disappointed*** :(

Room Tip: Do Not Stay Here!
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  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mobile, Alabama
2 reviews
3 of 5 stars Reviewed June 25, 2013

This hotel is in a great location! Convenient to shopping/restaurants. The beach was beautiful! Staff was friendly. Rooms were a little outdated (decor, tv) but overall the room was clean and comfortable. Great place for travelers on a budget!

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greensboro, Georgia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 25, 2013

Just spent 3 days at The Reef. This place is AWFUL!!! After seeing our room we asked to be moved and were told that we couldn't get moved as they were 90 percent occupied. They have 4 properties and I really don't understand why we couldn't get moved or get our money back. The attitude at the front desk was well to say helpful would be an understatement. The pictures on their website are very deceiving. The rooms are nothing like the pictures. They said the rooms had been renovated. Don't believe this!!! We had even called before we got there and asked them were the rooms clean and had been updated and were told everything was great and not to believe the bad reviews we had read. All I can say is take your family somewhere else and run!! After doing some research on other rooms at diff places we could have found cleaner cheaper places that were also beachside. We spent over 548$ for 3 night of misery. The room was nasty and dark.You had to wear beach shoes or the bottoms of your feet would be black after a few min of walking on the carpets. The towels were yellow and bathroom had old urine stains on the toilet seat. The stove and frig were rusty and when you turned on the front burner of the stove you got shocked. Dead roaches were in the cabinets and when we showed staff all they said was well that's just awful but nobody did anything to fix it. Our air wouldn't work and we couldn't get out of our beach front door. They did replace a/c unit with one that worked but was so loud you couldn't even hear the tv. The supposedly stocked kitchen lacked enough things to prepare a meal and we were still left going out to eat. There was a large gap at least an inch or more underneath the front door that the roaches that were running around everywhere could crawl under. We had to stuff a towel under it to keep them out. One of our double beds was slanted and the mattress had a big sink in it that would cause you to roll downhill. My husband daughter and I were left to sleep in the one ok bed we had. Pool was nasty and areas of mold was present around it so we didn't even try and swim in it. Forget getting a parking space. You will have to go to overflow parking lot that is way far down form motel and lug your stuff back and pray you can get across the street safely as traffic is bad. We were not the only family to have problems we met 5 others that had issues and one girl that was in tears because she would have to wait to get her money reimbursed back from booking agency which could take days and she was on vacation now and needed the money for a better room. Naturally they offered to book her in another one of their properties for a 300+upgrade fee. I complained multiple times but got nowhere. Finally after getting home was able to speak with property manager and was told they would reimburse me 113.69 back to my debit card (how they came up with that figure I'll never know) but as of yet nothing has been posted on my card.

Room Tip: go to another place
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  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 21, 2013

My fiancé and I stayed here the weekend before meeting up with his parents at their rented condo. I'd read all the reviews and was a little nervous, but figured we could "rough it" for 2 days. You can't be high maintenance and stay here. The registration desk was very nice, newly renovated. We stayed 2 night (recommended maximum). We were on the 3rd floor. Room was alright. Decent for $109 beachfront that was just booked 3 weeks prior to visiting. When we walked into to the room our balcony door was wide open, didn't really shut/lock well. I immediately took the comforters off the beds and put them on one of the doubles. We brought our own pillows. The carpet didn't look very clean. We didn't have microwave or refrigerator and the TV made a scratchy noise (but who needs to watch TV at the beach). Not very sound proof, could hear the kids next door, (I've learned to bring ear plugs!) My fiancé needed to use the internet (only accessible in the lobby) and no one at the front desk knew the code...Parking was a little tough the first night, but there is another lot one block down. BUT with all that being said it was fine for us. We needed a cheap place to stay, right on the strip, right on the beach. It shares a parking lot with Sharky's restaurant/bar, so we had a place to go to get a drink and some eats, also right on the beach. It served our purpose. Don't recommend for your honeymoon, but a cheap, quick getaway, sure I might stay again, but then again I like the adventure of trying new places.

Room Tip: Elevator is in the center. Might steer clear of that noise. Only 3 floors, an easy hike. Facing the...
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Thomas, Kentucky
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed June 20, 2013 via mobile

Whoever is managing should be fired! Disgusting room, every inch of this complex was terrible. Felt unsafe, broken beer bottle in the stairwell for 2 days, ceiling was leaking water, complained 3 times, they never came to check it out! The carpet was nasty to begin with, let alone when it was soaking wet from the leak. Spend $20 extra and stay somewhere else!!!

  • Stayed June 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Reef at Seahaven Beach Resorts

Address: 15013 Front Beach Rd., Panama City Beach, FL 32413 (Formerly Best Value Inn Beach Front Resort)
Location: United States > Florida > Florida Panhandle > Panama City Beach
Amenities:
Bar / Lounge Free Breakfast Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #42 of 45 Hotels in Panama City Beach
Price Range (Based on Average Rates): $
Hotel Class:2 star — The Reef at Seahaven Beach Resorts 2*
Number of rooms: 80
Official Description (provided by the hotel):
This Gulf front property was previously the America's Best Value Inn. After undergoing upgrades in 2013 this 80 room property is ready to welcome new guests! Located right on Panama City Beach and less than one mile to Pier Park. Amenities include pool, private balcony, easy Gulf access. ... more   less 
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Also Known As:
Best Value Inn Beach Front Hotel Panama City Beach
Best Value Hotel Beach Front

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