We walked into the room and the first thing i noticed was the strong odor of some cleaning agent (Lysol, beach) not sure but very strong and misleading as if the room was cleaned. We had a suite for 2 days and the kitchen was filthy with food stuck on the stove and in the microwave. The carpets had not been vacumed in forever and smelled. The tables and dressers had not been dustied or wiped off and there was sticky food all over them..The bathroom had someones clump of hair on the floor and the floor had not been mopped or swept at all..later that day i took a shower to find out that there was a dead bug stuck on one of the towels, which looked like a bed bug ( not a roach!) I never once took my shoes off and had 2 small children with me which was almost impossible for them not to crawl around on the filthy floor..I told my husband to get some ice for our room and come to find out, they only had ONE ice machine for the whole hotel, so we never had ice the whole time..REALLY!! The pool was disgusting and the baby pool too..the so called maintanence guy drained the hot tub that morning and said that it was too dirty to let anyone get in, so he continued to clean it..suprised i thought he was going to clean the pool as well, but neither one was vacuumed or cleaned the enitre time. The rim around the pool was gross like it had not been cleaned in a long time..im not talking about the sand in the pool since that is part of being right on the beach, the pool was so nasty and and the water was so cloudy and stuff floating in it that no chemicals were ever put in....I could go on and on...but the worst part was that the BED SHEETS that were NOTchanged before we got there and the comforter had stains all over it..the sheets had crumbs and hairs all over it...i was horrified!!!! The air conditioner which did work made loud noises all night off and on..Yes, this hotel is under construction and in the process of a muilti million dollar renovation but the HOUSEKEEPING is TERRIBLE and the managment seems to overlook it after repeated negative posts and reviews!!!!!!. DONT STAY HERE, NOT WORTH THE $$$....HOUSEKEEPING WILL NOT CHANGE!!!
Room Tip: Dont Stay here!!! Not worth the $$$$
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
August 8, 2012
I wanted to thank you for taking the time to share your thoughts concerning your recent visit. I am so sorry that your stay was not enjoyable. I have already spoken with our housekeeping manager about your concerns. Your room should have been neat and clean and I'm sorry that wasn't the product that we provided. As to your comments about the pool and hot tub, this area is cleaned and vac'd every morning prior to the area being open to our guests. Chemical readings are taken throughout the day and if somthing needs to be added it is done following strict safety guidelines. You would never see chemicals being added to the pool, this is all done through an automated delivery system.
Again, I am sorry you did not enjoy your stay. I hope you'll stay with us again and find out why we say, "we're having fun at the Grand Cayman Motel."
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.