My family and I had stayed at the Landmark through RCI about 20 years ago and had a wonderful stay, so when we planned our trip for this year I immediately thought of the Landmark. We rented through an owner and got a great deal for Easter week. My 4 year old son and I arrived a day early and were pleasantly surprised when the front desk staff allowed us to check in a day early. Let the vacation begin! Unfortunately when we opened the door to our 2-bedroom unit, we were greeted by an incredibly unpleasant odor in the unit, filthy floors and bathrooms, a large piece of the refrigerator that had broken off, and burners off the stove. When we realized that there were no working TV remotes in the unit, I called down to the front desk to have maintenance come up with some working remotes. The maintenance man did show up right away, but he reaked of booze and smoke. I can't tell you how unnerving that was especially being alone with my son. I have to say that he was quite nice and helpful and he was also upset at the condition of the unit. Needless to say, I called the front desk to see if we could be moved. They were nice enough to move us to a different unit that wasn't much better than the first unit. Again, we arrived to find another unpleasant odor in the unit, things in various states in disrepair, mold on the ceiling, filthy carpets, bird poop all over the balconies, dust covering the tables... Shall I continue?? The pillows were hospital grade; covered in plastic with cheap sheets and pillowcases, guest bathroom was dimly lit with a bath tub that didn't drain. The unit was stocked with one roll of toilet paper per bathroom and when we ran out, I checked with the front desk and she informed me that "it would be cheaper if I went out and bought some myself". Even the crustiest of hotels provide rolls of toilet paper for free!! The furniture, carpet, kitchen appliances, etc. have not been changed in these units in 20 years.
Needless to say, regardless of the "good deal" you might get, I won't recommend staying here unless they have a complete overhaul.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Young singles, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, People with disabilities, Great pool scene, Pet owners
I selected this hotel as a top choice for:
Beach / Sun