I booked the hotel a few days before my arrival to the beach. The first thing I asked the man I spoke to on the phone was about the deposit he said there wasn't any and that is why I made the reservation because I was going on a strict budget and just had enough for the 2 nights, some activities, and food. I got there and was charged $150 I told the old and skinny lady at the front that I was unaware since I asked and she told me it was all over their website which I double checked and was not there once! I asked for a refund and of course said no not even a portion could be returned. I was so angry I was crying like a baby and with her yelling wasn't making it any better. I asked to speak to the manager and she denied my request. I wasn't being rude or anything, but she just kept on and on and at the end I spoke to the manager and let my deposit be waived she was the friendly one. The old lady kept insisting for a thank you and an appreciation leaning on my car door avoiding me to get out of my car until I thanked her which I did not because I felt like she owed me an apology! She then told me I had to clean my own room or was going to charge my credit card to the negatives I couldn't believe it but I had came from an 10 hour drive and needed a place for myself husband and sister to stay and the 2 nights were already paid ($180+). We stayed there a night and to top it off the power went off and we left the next morning loosing $100 for the night already paid! WORST experience ever I don't know how this place is still open! Everything is old and smelly and the pool is disgusting staff is so rude and ignorant!
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- Also Known As:
- Executive Inn Panama City Beach Hotel Panama City Beach
- Executive Panama City Beach