This place is easy to find, great rates, beautiful gulf view, very friendly staff, and no hidden fees or any funny stuff like that. We just got back from out little family vacation, the first one we have ever taken to the beach and were really excited about it. When we arrived, we were greeted by one of the friendliest staff members ever and welcomed right in to an early check in. As soon as we got to our room, we noticed a really bad vomit smell. We spoke to the lady at the desk who gave me a bottle of air freshener and told me she would let the manager know, but we never heard from her. We went to walmart and bought lysol spray but that didn't work either. The smell was the worst around the queen bed (both sides) which is also where the stove and fridge are so we smelled it really bad while trying to sleep or eat. Next day I went back down and complained and was told the manager would be notified again and we would hear from her but we never did. Seemed to me like they should have given us another room or at least cleaned the carpet. Cheap rates, great view, friendly staff, but the smell ruined our vacation.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I am sorry to hear of your dissatisfaction with your stay at our hotel. Having an unpleasant odor in ANY of our guest rooms is unacceptable and it should have been resolved. I am the manager and unfortunately was not made aware of the issue in your room. Should you decide to stay with us again, and I hope you do, please send me an email prior to your visit. I will personally do my best to make sure your stay is enjoyable and problem free. Email: HolidayTerrace@knology.net.
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Thank you for your feedback, for it truly does help us grow :)
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.