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“The hotel is beginning to look run down. Room was...” 3 of 5 stars
Review of Wyndham Bay Point Resort

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Wyndham Bay Point Resort
3.5 of 5 Hotel   |   4114 Jan Cooley Drive, Panama City Beach, FL 32407 (Formerly Bay Point Marriott Golf Resort and Spa)   |  
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Ranked #27 of 53 hotels in Panama City Beach
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1,303 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (162)
Date | Rating
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English first
SUNDERLAND
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 6, 2013

Had a family wedding in the area. Most of us stayed here. Found the staff to be very friendly and helpful. The food in the restaurant and out on the dock was excellent. Unfortunate the store was closed because no bottled water available in the vending machines. Didn't like having to pay for business center. The worst thing was 7 members of our family had our credit card numbers stolen. Contacted the hotel many times but they didn't seem to care. We believe the numbers were stolen in the restaurant section as that is where we all ate a reception dinner. The card number I used at the desk was not hacked into. Be Careful with a credit card!!

Room Tip: Room by the pool was nice.
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 stars Reviewed February 4, 2013

No towels in the pool.
No mat in the bathroom.
Almost impossible to understand the gentleman when making reservations - talked to the desk clerk when we came, she seemed uninterested in the problem. This will keep us from staying there again.
Only saw one person during our stay. Cannot comment on staff as we did not deal with anyone but the desk person. Everything else was closed.
No TV information .

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clay W, Manager at Wyndham Bay Point Resort, responded to this review, February 8, 2013
Dear Traveler,
Thank you for taking the time to let me know about your experience while at the Bay Point Resort. I do apologize for your unsatisfactory experience during your stay. I have forwarded your comments regarding reservations to our Central Reservations office for their review. As well, I have spoken our manager on duty regarding your concerns about housekeeping. Again thank you for the review and I hope you will give us another chance to impress you!
Regards,
Clay Walker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
PELHAM
1 review
5 of 5 stars Reviewed January 31, 2013

We had a very good experience at the hotel and would stay there again. The only thing I would change is the exercise room is small and the equipment needs to be updated. I would suggest that your guest would be able to use Serenity gym located next door at no extra charge.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Wyndham Hotel and Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clay W, Manager at Wyndham Bay Point Resort, responded to this review, February 1, 2013
Dear Mark G,
Thank you for taking the time to let me know about your stay at the Bay Point Resort. I am happy to let you know that we have replaced and updated the equipment in the hotel fitness center. As well, we have relocated the fitness center so that now it overlooks our Palms Swimming Pool and beyond that St. Andrews Bay. Again thank you for the review, I hope you come to visit us again soon.
Regards,
Clay Walker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lebanon, Tennessee
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 31, 2013

We took a chance on a great deal at Wyndham Baypoint, Panama City Beach. We had booked a king room, but when we arrived we found that it was much smaller than we realized. It looked just like the pictures on the website, except that the carpet was old and stained. But we wanted more room.
We upgraded to a golf villa for a reasonable added fee, and were thrilled. It was very well done, clean, modern, spacious. Comparable to a suite at a Marriot or Sheraton.
The staff and service was EXCELLENT. A special mention goes to Liz at the front desk, who helped us change our reservation when we got there.
We loved the quiet, beautifully maintained grounds.

Room Tip: Golf villas are more recently built or updated. King rooms in the main buildings still need some wor...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clay W, Manager at Wyndham Bay Point Resort, responded to this review, February 1, 2013
Dear Tom H,
Thank you for taking the time to let me know about your recent stay at the Bay Point Resort. I was happy to read that you enjoyed your stay and that Liz was able to help you at the front desk. She is one of our best and I will be sure she is recognized for your kind words.
Again thank you for the review, I hope you come to visit us again soon.
Regards,
Clay Walker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed January 27, 2013

This is a former Marriott Property, and during a visit in the off season, seemed to be a little dated. The housekeeping team was not the best, had to ask for towels the first night, and then the next day they never even showed up. Did receive a free breakfast buffet - which was limited (powdered eggs etc.). The convention staff was however awesome - very helpful. The bar staff all hated their job, and loudly told every customer that sat down. Overall, it was a decent place to stay, and it was far enough away from the craziness of PCB to be relaxing.

Room Tip: Ask for a room in the Reflections building - it is the newest and the nicest.
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Top Contributor
143 reviews 143 reviews
26 hotel reviews
Reviews in 47 cities Reviews in 47 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed January 22, 2013

I attended a monument unveiling at the nearby US Navy Diving School, and this was the host hotel. It was a good choice, as it could accomadate large groups of people with a banquet room and a hospitality suite. The rooms themselves were nice and comfortable. I stayed 3 nights, along with my girlfriend, my two pet rabbits, and her pet rabbit. The staff was very nice and friendly. Very beautiful view of the beach. Luggage carts were always readily available. I also have a WYNDHAM REWARDS account, which I recommend every guest sign up for. The only problem that I had was a discrepency on my bill, that was quickly and graciously resolved with one phone call. I would stay here again if and when next in the area.

Room Tip: Try and get a room a little closer to the elevator.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clay W, Manager at Wyndham Bay Point Resort, responded to this review, February 1, 2013
Dear Marc C,
Thank you for taking the time to let me know about your recent stay at the Bay Point Resort. I was glad to read you enjoyed your stay. We were honored to host the celebration of the monument dedication for the US Navy Dive School. The Bay Point Resort has always had strong ties to our uniformed services and we are grateful for your service.
Again thank you for the review, I hope you come to visit us again soon.
Regards,
Clay Walker
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Wyndham Bay Point Resort

Address: 4114 Jan Cooley Drive, Panama City Beach, FL 32407 (Formerly Bay Point Marriott Golf Resort and Spa)
Phone Number:
Location: United States > Florida > Florida Panhandle > Panama City Beach
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 On the Beach Hotel in Panama City Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Wyndham Bay Point Resort 3.5*
Official Description (provided by the hotel):
The Bay Point Wyndham Golf Resort & Spa overlooks the protected and pristine St. Andrews Bay offering scenic views and an easy trek to the area's top attractions. Stay and play a round of golf on one of the resort's two courses or enjoy a rejuvenating spa treatment. This Gulf Coast vacation spot is a sanctuary for golfers, boaters, and those simply in search of a soothing escape. Our natural setting provides guests with countless ways to relax. With 320 rooms, including 60 one and two bedroom golf villas - you'll enjoy select comfort amid an array of on-site recreational activities and resort casual dining. For beach-goers, the Bay Point Resort offers a seasonal boat shuttle to Shell Island -home to some of the world's most beautiful beaches. No matter what your fancy, you'll find it during your stay at the Bay Point Wyndham Golf Resort & Spa. ... more   less 
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Also Known As:
Wyndham Bay Point Hotel Panama City Beach
Marriott Bay Point
Marriott Panama City Beach
Panama City Beach Marriott

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