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“Never again!!!” 1 of 5 stars
Review of Sleep Inn & Suites of Panama CIty Beach

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Sleep Inn & Suites of Panama CIty Beach
2.5 of 5 Hotel   |   9201 Front Beach Road, Panama City Beach, FL 32407   |  
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Ranked #15 of 45 Hotels in Panama City Beach
Charlotte, North Carolina
2 reviews
3 helpful votes 3 helpful votes
“Never again!!!”
1 of 5 stars Reviewed July 20, 2013

Before I booked a room at this hotel I asked several questions about the accommodations. I was told that the hotel could accommodate my family and I needs. I then booked only to arrive and not have any of those accommodations met. when I asked the two gentlemen at the front desk about it, they were very rude and nonchalant. Instead of trying to find other ways to appease us, the two became very argumentative. I am not sure because the hotel pretty much already had our money because the beach surrounding hotels were sold out or what. the next day we informed the staff that we were in need of hand towels in order to take showers only to be told that they did not have any available, by this time it is almost 12 in the afternoon and were told by house keeping that they were in the dryer since 6 am and are still not dried. I will say that the lady at the front desk was helpful and very police as well as the GM, but the rest of the staff may want to find another profession because clearly dealing with guest is not their cup of tea.

Room Tip: Run or drive past this Hotel. do not stop on go or collect $200.00.
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  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam H, General Manager at Sleep Inn & Suites of Panama CIty Beach, responded to this review, July 21, 2013
Dear I95Bound,

Thank you for taking the time to write a review regarding your recent stay at our hotel.

You never mentioned what accommodations you needed that we did not meet, but on behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Sam H and the SI PCB Team
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189 reviews from our community

Traveler rating
    95
    47
    27
    10
    10
See reviews for
50
57
11
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Louisville, Kentucky
Senior Reviewer
7 reviews 7 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 10, 2013

We stayed here in June 2012 for our whole vacation - excellent stay!! This year, June 2013, we thought we would stay the first 2 nights directly "on the beach" and the rest of the week at Sleep Inn. We made reservations at both hotels. When we got to the "on the beach hotel", we checked in, inspected our room and knew that we had to check out right away!! While in the disgusting room, we called Sleep Inn and spoke with David. We explained our emergency situation and asked if we could check in 2 days earlier than what our reservations were made for. He took us in immediately. We asked if we could have the same room on the 4th floor, that we had last year, a great view of the strip towards the ocean. He accommodated our every need and helped calm our nerves after making a bad decision to stray from our Sleep Inn. Thank you, David, you are a doll and have patience of a saint!!!! Thanks, again, for everything!!!
Additional, note - Joan Ave. the side road next to the hotel - turn left - leads to Lagoon Dr. (Shell Island tour with Capt. Anderson's) Thomas Dr. (have dinner at Schooners) ***Joan Ave. is a short cut to these area's. This Sleep Inn is in an excellent locatation if you want to stay away from all the PCB traffic. They have a movie theatre down from the lobby with stadium seating and play a movie every night at 7p and serve popcorn!!!! The breakfast is plentiful with eggs, bacon/sausage, waffles, blueberry/asst. muffins, oranges/apples, bagels, toast, oatmeal, cereals, orange/apple juice & coffee. David and staff are the best, and THEY REALLY WANT to make you feel comfortable!!! See y'all next year!!!

Room Tip: 1st & 2nd floors are pet friendly
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam H, General Manager at Sleep Inn & Suites of Panama CIty Beach, responded to this review, July 11, 2013
Dear familyVacationPCB,

Thank you so much for taking the time to write a review about our hotel and your home away from home! We could not of have said it any better. Every member of our team, including David, greatly appreciates it, and we hope to see you again in the near future.

Best Regards,

Sam H. & the SI PCB Team!
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Jefferson, Georgia
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 8, 2013

Only stayed one night till our condo was ready the next day......I am so glad it was only one night. Not the cleanest room.......hairs all over the sheets when I pulled the stained top cover back on the bed, soiled towel stuck behind the coffee pot ( not sure how long that had been there), carpet not vacuumed all the way. I let the front desk know about the sheets so that they could change them out before I went to bed and went to the pool with kids to get out of the way; came back a couple hours later, found sheets unfolded on the top of the bed for me to change out. I would suggest looking at the room before booking! Not one of the better hotels that I have stayed at.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam H, General Manager at Sleep Inn & Suites of Panama CIty Beach, responded to this review, July 11, 2013
Dear Julie35032,

Sorry to hear about your recent experience in our hotel. We work hard every day to exceed guest expectations. I wish you had brought this to our attention during your stay and we could of taken care of it right away. I'm available on most days, so please feel free to contact me by phone at 850.249.2501 or by email at gm.fl950@choicehotels.com, if you would like to discuss this further.

best regards,

Sam H.
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1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 4, 2013 via mobile

Great hotel for traveling family. The staff was courteous & always polite. The breakfast provided was filling & offered a wide variety of options. The accommodations were clean & the furnishings comfortable. The halls & common areas were free of offensive odors , kept clean & clutter-free. The entire hotel is a smoke-free environment so thats great for little ones. They offered a free nightly movie showing for their guests & the location was superb. Would definitely return again & again for each visit. The value for the stay was phenomenal. Thanks for everything Choice/Sleep Inn PCB!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam H, General Manager at Sleep Inn & Suites of Panama CIty Beach, responded to this review, July 6, 2013
Dear April141,

Thank you very much for taking the time and writing a review about our hotel. Every member of the SI PCB greatly appreciates it, and we look forward to seeing you again in the near future.

Best Regards,

Sam H & the SI PCB Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed June 20, 2013

We decided to stay one night in Panama City Beach on our way back from visiting family in Tennessee. I had never been and wanted to see if it was a place I would like to return for a longer vacation so we chose a night at the Sleep Inn because the price was right. First impressions of the hotel were good. Staff seemed friendly and the hotel was clean and felt safe. My big complaint is that the walls are paper thin. The people in the room next to us returned at midnight and talked loudly for about 45 minutes. It sounded as if they were in the room with us so we cranked the air down. Even then we could hear one of the women over the white noise of the blowing air. The two of us discussed either complaining to the front desk or leaving to drive the 7 hours home. Neither of those ideas was feasible since moving to a new room at midnight would of been super inconvenient and after driving over 8 hours already that day we didn't feel like leaving right then either. Finally about 12:45 the people next to use went to sleep. I would recommend this hotel if you can sleep through anything, but not if you are a light sleeper.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam H, General Manager at Sleep Inn & Suites of Panama CIty Beach, responded to this review, July 6, 2013
Dear JMPMINFLA,

Thank you for taking the time and writing a review about our hotel. We are glad you liked our hotel and we apologize about the noise from the other room. Normally, we have no complaints about the walls, but your neighbors must of been real loud. We hope you still consider us again for your next visit to the area.

Best Regards,

Sam H. and the SI PCB Team
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Green Bay, Wisconsin
Top Contributor
52 reviews 52 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed June 19, 2013

We had a nice room for the price. Came with a refrig, microwave and coffee maker. The only thing missing was a shower curtain but we were going to swim in the gulf so didn't worry about showers. They had a nice swimming pool but it was very crowded. Their was a nice breakfast and managed to find something to eat.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam H, General Manager at Sleep Inn & Suites of Panama CIty Beach, responded to this review, July 6, 2013
Dear JackyF,

Thank you for taking the time to write a review about our hotel and your home away from home! Every member of our team greatly appreciates it, and we hope to see you again in the near future.

Best Wishes,

Sam H & the SI PCB Team!
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Bethany, Oklahoma
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed June 16, 2013

Location was our cup of tea. Very quiet location. It is not close to all the action and requires a drive to the beach. Housekeeping very seldom got our room cleaned until between 4 and 5 pm. Not the greatest staff. Got charged $2 extra to get sheets changed after night 3. We were there 5 nights. Breakfast was OK but nothing special. Overall, it was OK. Recommend it.for families but not old folks like us. Too many people.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam H, Manager at Sleep Inn & Suites of Panama CIty Beach, responded to this review, June 17, 2013
Dear Spider928,

Thank you for taking the time and writing a review. However, I believe you wrote this review about the wrong hotel. We never charge a guest 2.00, or any money at all, to get the sheets changed! And according to all the reviews, we have the best staff, so the comment about the staff does not apply to us. We hope you get to stay with us on your next visit to the area.

Best Regards,

Sam H & the SI Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sleep Inn & Suites of Panama CIty Beach

Address: 9201 Front Beach Road, Panama City Beach, FL 32407
Phone Number:
Location: United States > Florida > Florida Panhandle > Panama City Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 45 Hotels in Panama City Beach
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Sleep Inn & Suites of Panama CIty Beach 2.5*
Number of rooms: 90
Official Description (provided by the hotel):
Less than a mile to the world's most beautiful beaches, the Sleep Inn & Suites Panama City Beach is your home away with 90 beautifully appointed room, the amenities you like and a staff that is second to none, Sleep Inn & Suites Panama City Beach will keep you coming back time after time. ... more   less 
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