Before I booked a room at this hotel I asked several questions about the accommodations. I was told that the hotel could accommodate my family and I needs. I then booked only to arrive and not have any of those accommodations met. when I asked the two gentlemen at the front desk about it, they were very rude and nonchalant. Instead of trying to find other ways to appease us, the two became very argumentative. I am not sure because the hotel pretty much already had our money because the beach surrounding hotels were sold out or what. the next day we informed the staff that we were in need of hand towels in order to take showers only to be told that they did not have any available, by this time it is almost 12 in the afternoon and were told by house keeping that they were in the dryer since 6 am and are still not dried. I will say that the lady at the front desk was helpful and very police as well as the GM, but the rest of the staff may want to find another profession because clearly dealing with guest is not their cup of tea.
- Official Description (provided by the hotel):
- Less than a mile to the world's most beautiful beaches, the Sleep Inn & Suites Panama City Beach is your home away with 90 beautifully appointed room, the amenities you like and a staff that is second to none, Sleep Inn & Suites Panama City Beach will keep you coming back time after time. ... more less
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