Stayed the night after our business had their Christmas party here. I found the staff attentive and polite, if not a bit "untrained". As an example, I asked if/where an ATM was. They told me "Around the corner, by the elevators". It was there, but it was out of service. I told the desk clerks, and they said "There's nothing we can do". Of course, the correct answer is "We'll notify our manager, who will notify the people who fix ATMs". Because - as I pointed out to the clerks - if I can't get money out of the machine, I may not spend money in the hotel bar, restaurant, tip the maids, etc.
The politely took my concerns, and whether or not they called the manager, I have no idea.
Anyhoo, the room was clean and in good shape. Breakfast was NOT included, but I did purchase breakfast in the restaurant, and it was very good.
All in all, I'd stay here again if I pass through again.