We have been OL Orlando owners for 6 years and this was our first vacation away from our "home" resort. We were traveling with our two teenage grand daughters. I expected the same OL standards (i.e cleanliness, etc.) as that is what Holiday Inn Clubs leads you to believe and didn't think I had to research the resort before I booked it. Lesson learned! The check-in process was confusing. OL only owns a building within the Marriott resort. Our confirmation letter didn't say anything about checking in at the Reflections Building. We went to the Marriott Building, whcih wasn't unusual to the Marriott staff at the desk, and they gave us directions. The gentleman who checked us in was very polite, gave us a map of the area, and took his time going over it with us. Basically, we had access to all of the Marriott pools and amenities. We stayed in a 1 bedroon unit, 3rd floor, that had dead mosquitoes on the walls & ceilings. The balcony was not screened so we figued more that one guest had left the door open. We did not get a good first impression. Overall, the unit was clean however the ground floor had trash outside some of the units that remained there from the time we arrived until we left. There are no washers/dryers in the units ,which we knew, however there is a laundry room for all to share. Not the cleanest of areas, broken screen on the door, floor needed to be swept, and a very hot place to do laundry during the day. We enjoyed the pool but, again, there was trash on the table that hadn't been picked up for days. We took the DolFun Cruise from the Marriott pier and had a wonderful time actually swimming with the dolphins off of Shell Island. There is a boat with scheduled departures to and from Shell Island which is free to Marriott guests but costs $15 per person for OL guests. You have to go into Panama City or Panama Beach City for sight seeing, mainly a young adult atmosphere. St. Andrews State Park was beautiful and provided a nice beach. The "beach" at the resort was mainly for watching the boat traffic and sunsets. We returned to our unit on our fourth night there and saw "palmetto bugs" on the stairs. We opend the door and found one crawling up the wall which grossed us all out. I called Holiday Inn, discribed the conditions, and told them I didn't want to finish our vacation in that unit, never mind that building. Luckily for us, we had driven to Panama City from our home in Tampa (6 hour drive) so we had our own car. They agreed to move us to a 2 bedroom unit in Orlando, another 6 hour drive, at no additonal expense. We finished our vacation in an atmosphere we were accustomed to. Long story short, do your homework! If you want a refrigerator and stove, you have to ask for an efficiency. Be carefull if you book a 2 bedroom unit otherwise you could end up with 2 adjoining "hotel" rooms and no appliances. One more thing, they don't tell you that the main security entrance closes at 10:00 PM! We had to find a security guard to tell us how to get back on the property. Interestingly enough, there is a back road into the resort with no security check point. Also, you need your room key to open the "gates" when you leave the OL property to access the Marriott property. Other than the accommadation issues, the Marriott recreational resort area is nice for familes with very young children or couples who want to relax. At this point I a not inclined to reccommend the OL resort but would reccommend exchanging points to stay at the Marriott!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.