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“Just Ok HGI Summer 2012” 2 of 5 stars
Review of Hilton Garden Inn Panama City

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Hilton Garden Inn Panama City
3.0 of 5 Hotel   |   1101 US Hwy 231, Panama City, FL 32405   |  
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2X Hilton HHonors Points
Ranked #3 of 33 Hotels in Panama City
Austell, Georgia
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
“Just Ok HGI Summer 2012”
2 of 5 stars Reviewed May 13, 2013

We stayed on a spur of the moment trip to take the kids to the beach. Upon check in the clerk made it known that we were holding her up to complete her night audit ( umm ok). The room was clean and centrally located. We decided to come down for breakfast that morning. I was a bit confused that I had to go to the window to order my food instead of the server taking my order. The food was horrible. The grits were not creamy and seemed as if he put too many grits into the pot. Omlets we just ok but they had a bit of variety. The cook not sure of his name (African American Man) was NOT AT ALL FRIENDLY AND WARM!!! I said Good Morning and he looked at me as if I was bothering him. The server was nice. As we left for the beach we were not greated by the staff as we exited the hotel or greeted by them whenever we returned. The location was great as you can walk to the mall, Wal-Mart was nearby, an the beach a 10 minute drive without traffic. Now we stayed almost a year ago so I am not sure if things have changed. Unfortunatley I will not be able to say as we have choosen to stay at the Hampton Inn this year.
Maybe next year we will stay at the HGI

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith S, General Manager at Hilton Garden Inn Panama City, responded to this review, May 16, 2013
Thank you for taking the time to share your feedback about your 2012 family vacation. I'm so sorry to hear that you were not greeted and treated with our warm hospitality and I can assure you this is a top priority.

We hope you'll give us another opportunity to restore your confidence in us and allow us to showcase our improvement over one year's time.

Warm regards,
Keith Smith
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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237 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Hollywood, South Carolina
1 review
4 of 5 stars Reviewed May 13, 2013

For a comfortable and enjoyable stay in PC, I would recommend this hotel. The staff went above and beyond when our clothes got soaking wet playing golf. They dried them for us in the commercial laundry. We did not have to use the guest laundry and our clothes were dry in 10 minutes and we were able to continue our fun day.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, United States
1 review
5 of 5 stars Reviewed May 9, 2013

Went down for a long weekend, very clean, good value, great service. Staff in all area very attentive to meeting our needs. Hotel bar and restaurant was easy to use. Location was easy to get to as well.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith S, General Manager at Hilton Garden Inn Panama City, responded to this review, May 14, 2013
Hello from Panama City James C B!

Our staff appreciates your feedback and celebrates your successful visit to the Hilton Garden Inn Panama City. It is our pleasure to provide great service and to exceed your expectations!

We look forward to your next visit!

Sincerely,
Keith Smith
General Manager
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Fort Mitchell, Alabama
Top Contributor
63 reviews 63 reviews
25 hotel reviews
Reviews in 27 cities Reviews in 27 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed May 7, 2013

My family and I visited Panama City in preparation for an upcoming family reunion. We chose to stay at this property because we are Hhonors members and usually cater to this name brand. Property was nice. Rooms were quiet. Bed was firm, but okay. Pool did not excite us because it was located right outside of the lobby where heavy traffic and water do not mix. Breakfast was not so fascinating. Coffee was. This property is located just off of Highway 231 with quick access to plenty of restaurants and within walking distance of a mall. Walking into the hotel, it lives up to the pictures. Looks great. Elevator was a tad bit slow, but served its purpose with no problems. I would stay here again. The hotel was clean and so were the premises. That is always a must. No issues with parking. I would recommend this hotel for a nice rest and relaxing day but would eat out.

Room Tip: A room on the top floor and at the end of the hall is best.
See more room tips
  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith S, General Manager at Hilton Garden Inn Panama City, responded to this review, May 9, 2013
Hello from Panama City RedFone!

Thank you for sharing your experience at the Hilton Garden Inn Panama City. We are pleased to hear that your stay went well and we would love the opportunity to improve our dining options. With your information, we will work to ensure that during your next visit, our breakfast will exceed your expectations.

On behalf of our entire staff, thank you for the opportunity to be a restful home away from home!

Sincerely,
Keith Smith
General Manager
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Fredericksburg, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 26, 2013

The property is nice - clean, well kept. My issue(s) were with the billing process. I paid via certificate, through the main reservation system. Yet, on check in, I was billed for two days stay, plus deposit, even though I was only there for a single day. The management fixed the issue, but it took more than an hour of my time to work with the hotel and my bank to get this corrected.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith S, General Manager at Hilton Garden Inn Panama City, responded to this review, April 30, 2013
Greetings from Panama City Rickey B,

On behalf of the entire staff, please accept our apologies for the missed opportunity that you have highlighted. I'm glad our team was able to help rectify the situation but understand your frustration. We appreciate your patience and will take your experience as a learning opportunity for our front office team.

We hope that with our dedication to making it right, we may earn your business during your next visit to Panama City.

Sincerely,
Keith Smith
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Loxley, United States
1 review
3 of 5 stars Reviewed April 26, 2013

It was "okay", not great, but okay. I stayed this time at a "Garden Inn" (Hilton) but I have stayed at Hamilton Inns (also Hilton) that were just a good and a little less expensive. It would have been a lot better had I not had to pay $10 (almost) for a hot breakfast.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith S, General Manager at Hilton Garden Inn Panama City, responded to this review, April 30, 2013
Hello Jeffrey M!

As a destination for seasoned travelers and weekend getaways alike, we appreciate your loyalty to our brand. Please accept our apologies as we fell short of our goal to exceed your expectations. As you have noted, our breakfast is not complimentary. However, it is possible to choose a complimentary breakfast as a choice with your rewards status. By utilizing this HHonors Gold and Diamond benefit, you can get our cooked to order breakfast free of charge.

We look forward to your next visit to Panama City so that we may earn your trust and exceed your expectations.

Safe journeys,
Keith Smith
General Manager
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Diamondhead, United States
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 24, 2013

this hotel was extremely clean! the beds were very comfy. the staff were all super friendly and the warm cookies in the lobby were a great touch. nice location right by mall and several restaurants! they had no problems letting us do an early check in. you aren't far from beaches. the hot tub was very nice but unfortunately the pool was way too cold to swim in!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith S, General Manager at Hilton Garden Inn Panama City, responded to this review, April 26, 2013
Hello from Panama City Wendy C!!

Your visit to Panama City is a highlight of our week! The entire staff has been made aware of your exceptional stay and our housekeeping staff is delighted to know that you have acknowledged their dedication and hard work. This is how it should feel to stay at the Hilton Garden Inn Panama City!

We look forward to your next visit.

Sincerely,
Keith Smith
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Panama City

Address: 1101 US Hwy 231, Panama City, FL 32405
Phone Number:
Location: United States > Florida > Florida Panhandle > Panama City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 33 Hotels in Panama City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Panama City 3*
Number of rooms: 111
Reservation Options:
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Also Known As:
Hilton Garden Inn Panama City Hotel Panama City
Hilton Panama City

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