I recently attended a conference at Innisbrook and had several service issues, along with just an overall feeling that this was not a place to really have a conference. There were some good points along the way, so here we go. Upon arrival to Tampa, it is a 45 minute shuttle ride to the resort. Once I arrived there, I had to kill four hours while waiting for my room to be cleaned and ready. When I finally got to my room, my key wouldn't work. I had to wait for another set to be delivered. By now, I'm still in my winter attire, having had no opportunity to change for the warm weather. When I finally got into my room there were no towels, no toilet paper, two lamps did not work, a glass from the last resident was on the windowsill, and there was not hotel guide/room service menu, etc. I had to call for all of these to be fixed. I had a wonderful dinner at the Steakhouse, and the men who drove the shuttles were so very kind. The front desk person I dealt with was short and not apologetic at all. Overall, a mediocre experience...
Ask for a first floor room if you have heavy luggage. There are no elevators. Oh - and a room with...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We appreciate the time you took to share your comments regarding your recent visit. It goes without saying we truly wish you had, had a different experience. We apologize that your first impression upon arrival to the resort, in addition to your room, was not what we are known for or what we would want any of our guests to experience. We fell short on your visit to provide the type of arrival experience we are known for. We are glad you did have some highlights and we would agree with you that Packard’s Steakhouse never lets our guests down by providing the highest level of service and food. We hope that should your travel plans have you return to the area, we hope you give us another opportunity to show you the level of service and experience we are known for.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.