My 60+ year old parents, my 8 & 9 year old daughters, my husband and I are currently staying at Cinnamon Beach at Ocean Hammock unit 725 for our spring break vacation. I carefully chose this unit because it had 3 bedrooms and 3 baths. In the third bedroom it clearly showed 2 beds set up on the web site, to our surprise upon arrival there was only 1 single bed in the third bedroom. We immediately called vacation rental pros, who said they would be out to handle the problem. We discovered that the single bed had a trundle under it and we had to do some furniture rearranging to be able to get it out and then get it all made up. The power in some rooms were out due to a tripped fuse from the horrible storm that we had encountered driving in from the airport, which was also remedied quickly. The unit itself is alright, nothing special. We were disappointed that there are so many basic items were missing from the unit such as a hair dryer, alarm clock in the bedroom, measuring cups and pans in the kitchen, wash cloths in the bath room. There were DVD players that were by the TV's, but no cords to hook them up. There were also some maintenance issues such as light bulbs that are burned out, screen slider door that was almost impossible to open, bathroom exhaust fan that did not work and a missing smoke detector. It made me think that this unit must not be rented very often probably because it is on the 2nd floor and you can hear all of the noise from the units above you. When I called the office to report theses items they were very responsive and took care of each and every item on my list. It is just frustrating to go on vacation and have to deal with any of this, why are these items an issue to begin with, don't they have a QA team that checks that all the items we will need are here before we arrive? What do we pay all those extra fees for? On the web site it says that this unit is pet friendly, but it is not clear that the owners have several dogs and the unit has a dog smell. There are 4 huge photos of boxers in the hallway which I assume are their dogs. If I had known about the dogs I may not have rented this unit. Lastly, the 2nd bedroom has 1 window by the condo entrance door. There is a really bright light that you can not turn off and it creates too much light for the blinds that are in the window. The owners need to put in a black out curtain that you can choose to pull open and closed depending on your preference of light at night. I probably sound like I am having a miserable time, quite the contrary. Overall, we are having a wonderful vacation. The property is well maintained and beautiful. The kids love the beach and the pool areas. We are just disappointed with the condo, but are pleased that vacation rental pros has responded to promptly to our needs.
Rent a condo on an upper floor so that you do not hear the people above you
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.