We have been here many times, but it had been a year since our last time. We got an awesome room with a great view on the north side of the main tower.
A problem was that we asked where the nearest ice machine was and they told us they dont have them anymore but they will send ice up to your room. After calling twice, it took over an hour the first time. The second time we left after waiting about a half an hour since we didnt want to wait any longer to go the pool so we didnt get ice then. The next time I just asked how we can do this different and they should have said this the first time, so I just had to walk down to the concierge and get it which was not a big deal to me. Id rather do that than wait until they bring it. They said the bellmen/valets were too busy as large groups came in. Like I said that is fine,but they should have said it will be a long time both times and I would just get it myself.
The concierge never told us that the resort went from no cash to tipping service such as bartenders, waiters, bellmen, valet. It was obvious when we got a bill at the pool but didnt know for the valets when we first arrived.
The only other problem was the hot tub had a lot of stuff floating on the top and when the waitress got the manager, he looked at it and decided not to clean it. None of them were turned up all the way either and babies in swim diapers were going in which is not usually allowed.
Other than that, our trip was great.
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